• Oversee the activities of the department and its instructors in training members of the Operations team • Maintain Kronos time records for direct reports • Attend and audit new hire classes and follow up with department supervisors on customer satisfaction • Handle Quality Management System (QMS) floor training using Floor Training Tracker • Conduct needs assessments with department supervisors; evaluate training materials, recommend improvements and serve as a training instructor when necessary • Generate special reports from the Employee Training Database and timekeeping system • Organize and execute a process for maintaining, filing and storing all training records; enter paper records into electronic format in the database to ensure compliance in the Records Retention Matrix • Energize the QMS training process by generating and distributing required training rosters and sign-off sheets, ensuring compliance with QMS training requirements • Organize and maintain the supporting organizational structure in the Employee Training Database (employees, roles and associated QMS training requirements) to reflect the quality training requirements of the organization • Ability to travel up to 75% of the time.

WHO WE ARE Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: Best Places to Work 2026, 2025, 2024, 2023 - Presented by BuiltIn WealthTech of the Year 2025 - Presented by US FinTech Awards The World’s Top 250 Fintech Companies 2024 - Presented by CNBC ABOUT THIS ROLE Apex Clearing’s Service is seeking an Operations Analyst who is empowered to build strong, trust-based relationships with our clients, challenge the status quo, create innovative solutions to traditional problems, help us streamline and automate manual processes, and to be a change-agent for the firm. Learn the financial industry while providing high-quality services to Brokerage firms and Registered Investment Advisors. The Purpose of Your Role You will be providing world-class customer service to firms. You will be taught a broad range of transferable product, technology, and systems skills, which will enable you to think critically about how we can improve our suite of offerings. You will provide outstanding service through telephone and electronic interactions. You will also make a meaningful impact through your inclusion in strategic initiatives and cross-company projects. You will support service questions, operational inquiries, and internal team members. The Experience You Should Expect Apex is a great place to truly learn about the financial services industry. We are a teaching and learning department. We have a strong group of associates, all of whom are highly collaborate and client centric focused. We care about our people and invest heavily in their professional and personal development, as well as their personal goals. Educational Requirements: - 3+ years of relevant experience in the financial industry - Bachelor’s Degree in in Finance, Business Administration or equivalent experience required - Computer proficiency with Google, Microsoft Word, Excel, and PowerPoint Responsibilities: - Assisting partner firms via both electronic and telephone channels - Managing partner firm and end investor escalations - Create and maintain system documentation - Assist team members with client escalations - Support inquiries related to Operations - Supervisory Daily/Monthly Checklists: Ownership of several Supervisory Checklists - Tactical Projects and Support: Will facilitate projects, supervised by manager - Strict adherence to established procedures and security controls Qualifications: - Must be a self-starter, flexible, innovative, and adaptive - Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization - Ability to work both collaboratively and independently; ability to navigate a complex organization - Advanced analytical skills - Excellent project management and organizational skills and capability to handle multiple projects at one time Working Environment: - This role will work in a Nightshift schedule following Central Time Zone - Willing work on a hybrid setup - 2x a week in office at 4th Ave, BGC, Taguig ​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Our Rewards We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices. EEO Statement Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Statement Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

• Establishes strategic targets and direction in conjunction with the Executive Vice President • Develops and implements business processes to achieve coding efficiencies • Responsible for daily oversight of domestic and global coding operations • Establishes consistent communication and relationship management practices with clients • Collaborates with technology development team to automate business processes • Monitors individual and departmental performance against established KPIs

• Coordinates support for franchise partners with Design and Construction for PIP support • Orchestrates inn openings, property transfers, and ownership changes with existing and new franchisees • Works closely with other departments to provide operational support for franchise partners • Reviews inn level rate strategies, marketing strategies, and quality/service standards to ensure the inn meets brand goals • Promotes growth, upholds brand standards, policies, and procedures, and implements brand initiatives • Acts as trainer and coach for franchisees in the area of customer service and guest relations • Analyzes financial reports of the franchise operations department • Ensures franchise partners, FAC members, owners, and operators’ business support needs are met