Role Description Responsible for the management, operations, delivery and support of defined IT applications and/or infrastructure services; directs and coordinates the efforts of people to accomplish goals and objectives using available resources. - Contributes to the delivery and support of specific IT services. - Supports the development and maintenance of services and ensures that tools and resources are capable and available (i.e. IT Service Catalog, Asset Management system). - Generates and reports service delivery metrics and drives standards across regions and locations (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring). - Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers. - Is familiar with SLA / Operational Level Agreements between other IT Services Provided. - Encourages root cause analysis using the formal problem solving approach for recurring issues. - Champions the use of Six Sigma to reduce costs and improve processes. - Identifies opportunities for service improvements, discusses with the customer and raises the request for change for assessment if appropriate. - Maintains the accuracy of service related standards, procedures and work instructions in a knowledge management system. - Able to support the Service Owner when needed. - Champions the use of ITIL Standards for IT Service Deliverables. - Maintains strong relationships to deliver business value using relevant Business Relationship Management practices. Company Description Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

• Lead end-to-end delivery of complex technical programs and projects — spanning software development, platform engineering, cloud infrastructure, data and analytics, and system integrations — from initiation through to production release and stabilization • Act as the connective tissue across cross-functional teams including Engineering, Product, Design, Data, DevOps, Security, and Business Operations — aligning priorities, resolving blockers, and maintaining delivery momentum • Design, implement, and continuously improve project delivery processes and workflows tailored to the organization’s technical context — including intake and scoping, sprint ceremonies, release coordination, dependency tracking, and post-delivery retrospectives • Develop and own project delivery artefacts: project charters, detailed plans and schedules, RACI matrices, risk registers, status dashboards, and decision logs; always keep them current and decision-relevant • Establish and manage governance structures including steering committees, technical review checkpoints, change control processes, and escalation paths appropriate to the complexity and risk profile of each initiative • Partner with Engineering and Product leadership to align technical roadmaps with business priorities; facilitate trade-off conversations around scope, capacity, technical debt, and delivery sequencing • Proactively surface and manage risks, issues, and dependencies across workstreams; develop mitigation strategies and drive resolution with clarity, urgency, and accountability • Own project financials — track budgets, actuals, and forecasts; report variances to leadership with context and corrective actions • Facilitate requirements clarification, technical scoping, and estimation sessions in partnership with engineering leads, architects, and product managers; translate business needs into well-defined delivery scope • Drive and coordinate cross-team release planning, sprint reviews, and PI planning ceremonies in agile and scaled agile environments; ensure dependencies between squads are visible and managed • Define and embed delivery metrics and reporting frameworks — velocity, cycle time, delivery predictability, risk exposure — to give leadership clear, real-time visibility across the portfolio • Lead change management and communication planning for technically complex initiatives; ensure impacted teams and stakeholders are informed, prepared, and aligned throughout delivery • Develop and maintain process documentation, delivery playbooks, workflow standards, and tooling guidance; institutionalize best practices so delivery quality scales beyond individual programmes • Prepare and present concise, well-structured executive status updates, programme reviews, and decision packages for senior technical and business leadership

Role Description The SPO Tier II Technician - Jr. provides critical technical support, quality assurance, and business analysis for SharePoint environments across military medical treatment facilities (Army, Navy, Air Force, Marines). This multifaceted role involves full Software Development Life Cycle (SDLC) support, complex troubleshooting of SharePoint Online (SPO) and some legacy on-premises environments, and active engagement with stakeholders to ensure seamless system operations and migrations. - Tier II Technical Support - Manage help desk tickets (JIRA, ServiceNow, Remedy) within SLA requirements. - Troubleshoot complex SharePoint issues including permissions, broken web-parts, hardcoded links, Web Application Firewall blocks, un-allowed file extensions, and site size limits. - Route advanced technical issues to Tier III and Tier IV support as necessary. - Training & User Support - Provide training to users on SharePoint functionality and new features. - Provide occasional Tier I basic user support for misdirected tickets. - Reporting - Provide regular updates on the status of assigned tasks, highlighting progress, risks, and issues. Qualifications - Minimum 5-7 years of combined experience in Help Desk support primarily in SharePoint. - Bachelor’s Degree in Computer Science, Information Technology, or a related field (relevant experience may be substituted). - Experience working within a military medical system or DoD environment is highly preferred. - Active DoD Secret Clearance is preferred, or must be a U.S. Citizen and possess (or be able to obtain) an active DoD Secret clearance. - Security+ certification. - Expertise in Microsoft Office Suite and SharePoint (versions 2010 through SharePoint Online (SPO) and Subscription Edition (SE)). - Proficiency with help desk platforms such as JIRA, ServiceNow, or Remedy. - Tier 2 type of troubleshooting with SharePoint. - Experience with Power Platform tools: (Power Automate, Power Apps, and Power BI). - Familiarity with SharePoint Designer and InfoPath (for legacy support). - Experience configuring and managing SharePoint SE service applications, central admin, ULS/Event logs and SQL Server dependencies. - Excellent interpersonal, verbal, and written communication skills. - High level of initiative, flexibility, and adaptability in a dynamic environment. - A strong customer service mindset with the ability to build client relationships. - Ability to work effectively in a remote/home office setting across multiple time zones. Benefits - Comprehensive benefits package, including medical, dental, vision, life and disability coverage. - Retirement savings with company match. - Paid time off. - Voluntary supplemental benefits. - Access to an employee assistance program. - Educational assistance with tuition reimbursement.

Role Description The SPO Tier II Technician provides critical technical support, quality assurance, and business analysis for SharePoint environments across military medical treatment facilities (Army, Navy, Air Force, Marines). This multifaceted role involves full Software Development Life Cycle (SDLC) support, complex troubleshooting of SharePoint Online (SPO) and some legacy on-premises environments, and active engagement with stakeholders to ensure seamless system operations and migrations. - Tier II Technical Support - Manage help desk tickets (JIRA, ServiceNow, Remedy) within SLA requirements. - Troubleshoot complex SharePoint issues including permissions, broken web-parts, hardcoded links, Web Application Firewall blocks, un-allowed file extensions, and site size limits. - Route advanced technical issues to Tier III and Tier IV support as necessary. - Training & User Support - Provide training to users on SharePoint functionality and new features. - Provide occasional Tier I basic user support for misdirected tickets. - Reporting - Provide regular updates on the status of assigned tasks, highlighting progress, risks, and issues. Qualifications - Minimum 7 – 10 years of combined experience in Help Desk support primarily in SharePoint. - Bachelor’s Degree in Computer Science, Information Technology, or a related field (relevant experience may be substituted). - Experience working within a military medical system or DoD environment is highly preferred. - Active DoD Secret Clearance is preferred, or must be a U.S. Citizen and possess (or be able to obtain) an active DoD Secret clearance. - Security+ certification. - Expertise in Microsoft Office Suite and SharePoint (versions 2010 through SharePoint Online (SPO) and Subscription Edition (SE)). - Proficiency with help desk platforms such as JIRA, ServiceNow, or Remedy. - Tier 2 type of troubleshooting with SharePoint. - Experience with Power Platform tools: (Power Automate, Power Apps, and Power BI). - Familiarity with SharePoint Designer and InfoPath (for legacy support). - Experience configuring and managing SharePoint SE service applications, central admin, ULS/Event logs and SQL Server dependencies. - Excellent interpersonal, verbal, and written communication skills. - High level of initiative, flexibility, and adaptability in a dynamic environment. - A strong customer service mindset with the ability to build client relationships. - Ability to work effectively in a remote/home office setting across multiple time zones. Benefits - Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. - Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.