Diné Development Corporation (DDC) is a Navajo Nation enterprise dedicated to advancing sustainable economic prosperity for the Navajo people. Its mission focu
SharePoint Online (SPO) Tier II Technician - Jr.
Location
United States
Posted
3 days ago
Salary
0
Seniority
Junior
No structured requirement data.
Job Description
SharePoint Online (SPO) Tier II Technician - Jr.
Diné Development Corporation
Role Description The SPO Tier II Technician - Jr. provides critical technical support, quality assurance, and business analysis for SharePoint environments across military medical treatment facilities (Army, Navy, Air Force, Marines). This multifaceted role involves full Software Development Life Cycle (SDLC) support, complex troubleshooting of SharePoint Online (SPO) and some legacy on-premises environments, and active engagement with stakeholders to ensure seamless system operations and migrations. - Tier II Technical Support - Manage help desk tickets (JIRA, ServiceNow, Remedy) within SLA requirements. - Troubleshoot complex SharePoint issues including permissions, broken web-parts, hardcoded links, Web Application Firewall blocks, un-allowed file extensions, and site size limits. - Route advanced technical issues to Tier III and Tier IV support as necessary. - Training & User Support - Provide training to users on SharePoint functionality and new features. - Provide occasional Tier I basic user support for misdirected tickets. - Reporting - Provide regular updates on the status of assigned tasks, highlighting progress, risks, and issues. Qualifications - Minimum 5-7 years of combined experience in Help Desk support primarily in SharePoint. - Bachelor’s Degree in Computer Science, Information Technology, or a related field (relevant experience may be substituted). - Experience working within a military medical system or DoD environment is highly preferred. - Active DoD Secret Clearance is preferred, or must be a U.S. Citizen and possess (or be able to obtain) an active DoD Secret clearance. - Security+ certification. - Expertise in Microsoft Office Suite and SharePoint (versions 2010 through SharePoint Online (SPO) and Subscription Edition (SE)). - Proficiency with help desk platforms such as JIRA, ServiceNow, or Remedy. - Tier 2 type of troubleshooting with SharePoint. - Experience with Power Platform tools: (Power Automate, Power Apps, and Power BI). - Familiarity with SharePoint Designer and InfoPath (for legacy support). - Experience configuring and managing SharePoint SE service applications, central admin, ULS/Event logs and SQL Server dependencies. - Excellent interpersonal, verbal, and written communication skills. - High level of initiative, flexibility, and adaptability in a dynamic environment. - A strong customer service mindset with the ability to build client relationships. - Ability to work effectively in a remote/home office setting across multiple time zones. Benefits - Comprehensive benefits package, including medical, dental, vision, life and disability coverage. - Retirement savings with company match. - Paid time off. - Voluntary supplemental benefits. - Access to an employee assistance program. - Educational assistance with tuition reimbursement.
Related Guides
Related Categories
Related Job Pages
More IT Support Jobs
• Designing enterprise data warehouse architectures and data models. • Defining data integration strategies across multiple source systems, including relational databases, APIs, and streaming platforms. • Creating architecture and technical design documentation. • Collaborating with data engineers to implement solutions. • Developing proof of concepts for new tools or technologies before broader implementation. • Providing technical leadership on new data initiatives while remaining hands-on when needed.
IT Administrator / IT Manager
Nature Heart GmbH & Co KGNature Heart ist ein innovatives E-Commerce-Unternehmen mit Fokus auf hochwertige Gesundheits- und Naturprodukte. Wir setzen konsequent auf moderne Technologien, KI und Automatisierung, um Prozesse zu optimieren, Kunden besser zu bedienen und unser Wachstum weiter zu beschleunigen.
Role Description Nature Heart ist ein wachsendes E-Commerce-Unternehmen mit Fokus auf natürliche, laborgeprüfte Nahrungsergänzungsmittel. Made in Germany. Wir verbinden moderne Technologien mit einem klaren Qualitätsanspruch – und suchen jetzt eine IT-Persönlichkeit, die unsere digitale Infrastruktur trägt und weiterentwickelt. - Verwaltung und Wartung unserer gesamten IT-Infrastruktur (Hard- und Software) - Administration unserer Cloud-Umgebung: Google Cloud / Google Workspace - Betreuung und technische Unterstützung unseres Shopify-Shops (B2C & B2B) in Zusammenarbeit mit der Entwicklung - Benutzerverwaltung: Zugriffsrechte, Onboarding & Offboarding (inkl. Remote-Deaktivierung von Geräten) - App-Administration (Slack, ClickUp, HubSpot, Shopify-Apps etc.) - Erster Ansprechpartner für technischen Support im Team - Aufbau und Pflege von Fehlermeldesystemen und Support-Ticket-Prozessen - Schnittstelle zwischen Entwicklung, Management und externen Dienstleistern - Mitarbeit bei IT-Sicherheitsthemen und Datenschutz (DSGVO) Qualifications - Abgeschlossene Ausbildung oder Studium im IT-Bereich (z. B. Fachinformatiker Systemintegration, IT-Systemadministration, Informatik o. Ä.) - Mehrjährige Berufserfahrung als IT-Administrator oder in einer vergleichbaren Rolle - Fundierte Kenntnisse in Google Cloud / Google Workspace - Erfahrung mit Shopify oder vergleichbaren E-Commerce-Plattformen von Vorteil - Kenntnisse in IT-Sicherheit, Netzwerke und Datenschutz (DSGVO) - Eigenverantwortliche, strukturierte Arbeitsweise - Sehr gute Deutschkenntnisse in Wort und Schrift; Englischkenntnisse von Vorteil - Teamfähigkeit und klare Kommunikation auch mit nicht-technischen Kolleg:innen Benefits - 100% Remote-Arbeit von überall in Deutschland - Unbefristeter Arbeitsvertrag in einem dynamisch wachsenden Unternehmen - Direkte Mitgestaltung der IT-Landschaft – von Grund auf - Flache Hierarchien und kurze Entscheidungswege - Modernes, digital aufgestelltes Arbeitsumfeld - Entwicklungsperspektive nach erfolgreicher Einarbeitung
• Conducts reviews/audits to identify potential charging & billing issues including lost revenue opportunities; prepares reports based on findings, and provides summary of findings to impacted departments. • Works with clinical departments and other impacted departments to ensure audit findings are addressed and to assist in implementing best charging practice moving forward. • Identifies, researches and analyzes billing errors and/or omissions, working with appropriate staff/team members; ensures that revisions/corrections forwarded and incorporated in processing systems in timely manner. • Provides training to staff engaged in billing data entry and related charge-capture/reconciliation activities to ensure procedures are understood and that charges booked are timely, appropriate, accurate, complete and properly documented. • Stays current with CMS, AHA & state coding/charging & reimbursement guidelines.
Compliance Audit Manager
EXANTEGlobal prime broker backed by proprietary technology and dedicated service.
• Execute assigned audit engagements from planning through to reporting under the guidance of the Head of Audit. • Conduct walkthroughs, document processes, and evaluate the design and operating effectiveness of internal controls. • Perform comprehensive testing of IT General Controls (ITGCs) and automated or manual business process controls across key systems and platforms. • Leverage direct system data extraction and automated testing techniques rather than relying solely on manual samples. • Prepare clear working papers supporting audit conclusions using a proportionate, risk-based approach. • Test compliance across group entities, including EU (MiFID II, AIFMD, UCITS, GDPR, AML), UK (FCA, SMCR, Consumer Duty), Hong Kong (SFC Code of Conduct, AML/CFT), and Dubai (DFSA Rulebook, AML). • Stay informed of global regulatory developments while collaborating with local compliance teams to gather information and clarify expectations. • Draft audit findings, discuss results with process owners, and agree on practical management action plans (MAPs). • Monitor the status of open findings, rigorously validate remediation actions, and maintain accurate audit system records. • Manage co-sourced and outsourced audit providers to ensure seamless, high-quality execution of specialized reviews. • Assist the Head of Audit with Audit Committee materials, support external audits, and coordinate regulatory examinations. • Contribute to continuous improvement initiatives, specifically driving the development of data analytics and continuous auditing capabilities.
