Save energy and save money with a Mass Save, no-cost home energy assessment program.
HVAC Project Coordinator
Location
United States
Posted
9 days ago
Salary
$20 - $26 / hour
Seniority
Senior
Job Description
HVAC Project Coordinator
HomeWorks Energy, Inc.
• Provide consistent customer communication using the 1, 2, 3 call process: Introductory Call, Scheduled Confirmation, Close out call • Manage a high-volume of cases • Maintain case close time, meeting company targets • Drive a superior customer experience: Act as the sole point of contact to the customer • Update new/changed customer information in the system • Provide project expectations to the customer • Communicate with the scheduling team to ensure installs and callbacks are completed promptly • Respond professionally and in a timely manner to customer calls and emails • Assist customers with submitting Mass Save Rebates via the Mass Save website • Initiate and collect project payments for customer accounts • Perform additional tasks as required.
Job Requirements
- High School diploma or equivalent
- Bachelors degree in relevant field preferred
- Proficiency working with MS Office
- Proficiency working with Customer Relationship Management (CRM) software such as Salesforce
- Customer focused
- Excellent communication skills
- Ability to work independently or as part of a team
- Time Management skills
- Problem solving ability
- Requires proficiency in reading, writing, and communicating in English.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid training
- Remote work environment
- 401k Retirement Plan with match
- PTO with accrual schedule
- Paid holiday schedule
- Employee Assistance Program
- Fast growth opportunities!
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