HomeWorks Energy, Inc.

• Responsible for office support of the HVAC service department • Coordinate on-demand billable calls for maintenance or repair • Proactively schedule preventative maintenance visits for plan members • Handle all inbound calls for H&C sales • Call potential customers to schedule sales visits • Monitor the CIA HVAC Teams chat room • Manage customer service issues as needed • Confirm all H&C sales visits and service visits • Effectively handle escalated customer issues • Follow up on proposed and quoted work or return visit requests in a timely fashion • Ensure service crews have updated customer information • Respond professionally to calls, emails, and instant messages • Perform additional tasks as required.