Role Description The Clinical Consultant serves as the primary liaison between OptumRx clinical operations, professional practice, clinical products and the Clinical Consultant’s assigned client base. The role provides clinical support for OptumRx account management, operations, information technology, and other internal departments. The Clinical Consultant establishes client relationships and serves as primary point of contact for overall and day-to-day service delivery for clinical pharmacy needs. This individual is relied upon to provide proactive clinical recommendations, information regarding pharmacy trend, clinical programs and products, and industry changes to clients, thereby fostering consultative relationships. This individual also represents client(s) internally and coordinates with other functional areas to implement client initiatives, complete projects, and address ongoing pharmacy service needs. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Provide superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management. - Collaborate with clients to establish achievable but aggressive clinical program goals, including: - Generic dispensing rate improvements - Implementation of utilization management programs - Improvement in medication adherence rates - Improvements in therapy gaps for key chronic disease states - Formulary compliance targets - HEDIS & NCQA measures where applicable - Communicate drug information to clients and respond to plan-specific clinical inquiries. - Stay aware of and provide clinical market intelligence to clients. - Identify opportunities for clinical program up-sell and spearhead up-sell to assigned client(s). - Incorporate treatment and practice guidelines into client presentations including up-selling opportunities. - Comprehend and effectively explain formulary and clinical program changes to clients. - Effectively manage client objections to new programs and required changes. - Identify and create opportunities to manage trend and add Optum products. - Formulate client recommendations based on available data and trend. - Deliver clinically sound and fiscally responsible recommendations to clients based on their trend. - Routinely collaborate with account management to provide clinical aspects of client quarterly reviews. - Analyze & interpret benefit designs. - Collaborate in development of strategy as outward facing, dedicated or designated resource for assigned accounts, typically with direct client contact. - Bring innovative ideas that can be scaled across the organization. - Work in a collaborative manner with the Consultant(s) of assigned client(s) while maintaining focus on UHG and Optum strategies and goals. - Clearly communicate analytical and reporting needs to supporting departments. - Help clients be competitive within their market. - Identify opportunities to increase efficiency. - Manage/facilitate custom P&T committees for select clients, per contractual requirements. - Provide education for clients, pharmacists, members and physicians per contractual requirements. - Support sales and marketing including participating in RFP & Finalist activities, per department policies. Qualifications - Bachelor of Science in Pharmacy or Doctor of Pharmacy degree. - Active, unrestricted, US state-specific pharmacist license. - 3+ years of pharmacy practice experience or equivalent. - Proven basic competency in Microsoft Word, Excel, PowerPoint, Teams and Outlook. - Proven ability and willingness to travel. - Proven excellent written and oral communication skills. - Proven excellent interpersonal skills. - Demonstrates strong initiative. - Demonstrates high achievement drive. - Proven to exhibit competent problem-solving skills. - Proven solid history of building relationships. Requirements - ASHP-accredited residency in Managed Care (Preferred). - 3+ years of managed care or PBM experience (Preferred). - 2+ years of client facing or clinical account management experience (Preferred). - Demonstrated strong clinical and analytic background (Preferred). - Demonstrated strong presentation skills and experience (Preferred). - Proven ability to successfully manage multiple clients simultaneously (Preferred). Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).

• Manage multiple customer interactions across chat and phone channels, adapting to business needs and service demand. • Deliver personalized service through both written (chat/email) and verbal (phone) communication while maintaining a consistent, premium customer experience. • Research and recommend curated travel, dining, entertainment, and lifestyle experiences using a variety of online resources and search tools. • Coordinate and secure reservations for restaurants, hotels, flights, ground transportation, chauffeured services, concerts, special events, and other lifestyle experiences. • Utilize program expertise to identify and provide exclusive benefits, upgrades, and tailored recommendations that enhance each customer’s experience. • Communicate professionally with customers, vendors, partners, and service providers via chat, phone, and email to fulfill requests and resolve issues. • Maintain current knowledge of popular destinations, restaurants, events, travel trends, and lifestyle offerings to provide informed recommendations. • Effectively manage and de-escalate customer concerns across both channels, particularly during unexpected travel disruptions or time-sensitive situations. • Consistently meet established service-level expectations, including response times, call handling expectations, follow-up commitments, and white-glove service standards. • Address customer objections with empathy and professionalism while presenting alternative solutions aligned to their needs and preferences. • Adhere to established compliance procedures and reservation protocols to ensure accuracy, quality, and risk mitigation. • Utilize a variety of communication and service technologies, including chat platforms, soft-phone systems, email, web browsers, and other digital tools. • Stay informed on program enhancements, promotions, policies, procedures, and service updates to ensure accurate customer guidance. • Complete all required training programs and professional development activities to maintain role proficiency and service excellence.

• The Genesis OR Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. • Develop deep expertise in the use, application, troubleshooting, and proper handling of Intuitive technologies, instruments and accessories. • Plan and execute consulting programs by designing and delivering targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts. • Drive long-term, multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams to provide customized, actionable solutions. • Deliver in-person and virtual consulting services focused on key operational areas such as: new system integration, staff training and onboarding, workflow standardization, program management, and cost containment strategies.

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