• Manage multiple customer interactions across chat and phone channels, adapting to business needs and service demand. • Deliver personalized service through both written (chat/email) and verbal (phone) communication while maintaining a consistent, premium customer experience. • Research and recommend curated travel, dining, entertainment, and lifestyle experiences using a variety of online resources and search tools. • Coordinate and secure reservations for restaurants, hotels, flights, ground transportation, chauffeured services, concerts, special events, and other lifestyle experiences. • Utilize program expertise to identify and provide exclusive benefits, upgrades, and tailored recommendations that enhance each customer’s experience. • Communicate professionally with customers, vendors, partners, and service providers via chat, phone, and email to fulfill requests and resolve issues. • Maintain current knowledge of popular destinations, restaurants, events, travel trends, and lifestyle offerings to provide informed recommendations. • Effectively manage and de-escalate customer concerns across both channels, particularly during unexpected travel disruptions or time-sensitive situations. • Consistently meet established service-level expectations, including response times, call handling expectations, follow-up commitments, and white-glove service standards. • Address customer objections with empathy and professionalism while presenting alternative solutions aligned to their needs and preferences. • Adhere to established compliance procedures and reservation protocols to ensure accuracy, quality, and risk mitigation. • Utilize a variety of communication and service technologies, including chat platforms, soft-phone systems, email, web browsers, and other digital tools. • Stay informed on program enhancements, promotions, policies, procedures, and service updates to ensure accurate customer guidance. • Complete all required training programs and professional development activities to maintain role proficiency and service excellence.

• The Genesis OR Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. • Develop deep expertise in the use, application, troubleshooting, and proper handling of Intuitive technologies, instruments and accessories. • Plan and execute consulting programs by designing and delivering targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts. • Drive long-term, multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams to provide customized, actionable solutions. • Deliver in-person and virtual consulting services focused on key operational areas such as: new system integration, staff training and onboarding, workflow standardization, program management, and cost containment strategies.

• Support the ANZ Oracle Fusion implementation program. • Lead functional activities related to Project Costing, Project Billing, Project Management (PPM). • Assist with data migration activities. • Create and maintain test scripts and testing documentation. • Support UAT and business validation activities. • Deliver end-user and key-user training sessions. • Provide functional guidance and best practices to stakeholders. • Support Oracle Fusion implementation activities across General Ledger (GL), Accounts Payable (AP), Cash Management (CM). • Participate in solution design workshops. • Support data migration, reconciliation, and validation activities. • Develop test scripts and execute testing scenarios. • Deliver user training and functional documentation. • Support go-live preparation and hypercare activities. • Assist with functional design, testing, and validation for Accounts Receivable (AR) and Fixed Assets (FA). • Prepare functional documentation and training materials. • Deliver user training and support business adoption. • Participate in workshops and requirements gathering for Procurement implementation activities.

Role Description We are looking for a skilled professional to develop, implement, maintain, and support Workday HCM integrations with enterprise and third-party applications. - Design and support integrations using EIB, Core Connectors, Benefits Connectors, PECI, Workday Studio, and Document Transformation. - Configure and maintain Workday Business Processes to support business requirements. - Collaborate with business stakeholders, implementation partners, and internal IT teams to gather requirements and deliver effective integration solutions. - Develop, maintain, and troubleshoot Workday Reports, BIRT reports, and reporting solutions. - Support Workday Extend applications and Adaptive Planning integrations where applicable. - Manage onboarding content, questionnaires, templates, and other Workday configuration activities. - Configure and maintain Workday security roles, domains, and security profiles. - Provide ongoing functional and integration support, troubleshoot production issues, perform root cause analysis, and implement timely resolutions. - Monitor integration performance and ensure data integrity, reliability, and compliance. - Manage incidents, service requests, and change requests using ITSM processes while ensuring SLA adherence. - Prepare and maintain technical documentation, integration specifications, knowledge articles, and operational runbooks. - Stay up to date with Workday product releases and recommend enhancements to improve system performance and business processes. - Collaborate with cross-functional teams to ensure high-quality solution delivery and continuous improvement. Qualifications - Bachelor’s or master’s degree in computer science, Information Technology, or a related field. Requirements - Total experience: 6+ years. - Hands-on experience in Workday HCM integration development, implementation, and production support. - Strong expertise in Workday integration technologies, including Enterprise Interface Builder (EIB), Core Connectors, Benefits Connectors, Payroll Effective Change Interface (PECI), Workday Studio, and Document Transformation. - Experience with inbound/outbound integrations, user template uploads, and mass data uploads. - Strong knowledge of Workday Business Process configuration and support. - Functional knowledge of Workday HCM modules, including Core HCM, Compensation, Payroll, Recruiting, Applicant Tracking System (ATS), Employee Management, and Learning Management System (LMS). - Experience developing and supporting Workday Reports and BIRT reports. - Exposure to Workday Extend and Adaptive Planning is preferred. - Experience managing onboarding content, questionnaires, and other Workday configuration artifacts. - Strong understanding of Workday security roles, domains, and security profiles. - Experience providing functional and integration production support in a ticket-driven environment. - Good understanding of ITSM processes, including Incident, Problem, Change, and Service Request Management. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent communication and stakeholder management skills. - Ability to collaborate effectively with business stakeholders, implementation partners, and cross-functional IT teams. - Workday certification is preferred. - Willingness to work in the 12:00 PM – 9:00 PM IST shift to support US business hours. Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale—across all devices and digital mediums, and our people exist everywhere in the world (18,500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!