Sunrise Senior Living was founded in 1981 by Terry and Paul Klassen. Now one of the premier providers of senior living services in the world, Sunrise Senior Living operates more th
Resident Billing Call Center Representative
Location
United States
Posted
11 days ago
Salary
$18 - $23 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Resident Billing Call Center Representative
Sunrise Senior Living
Role Description The Resident Billing Call Center Agent serves as the first point of contact for residents and families with billing questions. Working remotely in a high-volume call center environment, this role delivers compassionate, efficient support while driving first-call resolution and maintaining billing accuracy. - Answer inbound calls within service level targets - Provide empathetic, professional assistance and use de-escalation techniques when needed - Research resident accounts and explain charges clearly - Update billing systems (PCC) and document calls accurately - Collaborate with community leaders to resolve complex inquiries - Escalate urgent issues appropriately with detailed handoffs - Support Move-In/Move-Out processing and resident refunds - Monitor AR aging and assist with collections efforts - Assist with LTC submissions and month-end billing activities - Maintain compliance with privacy, audit and documentation standards Qualifications - Call Center Representative - Customer Service - Billing Support - Accounts Receivable - Healthcare Billing - Remote Requirements - Pay Range: 18.38 - 22.98 Benefits - Medical, Dental, Vision, Life, and Disability Plans - Retirement Savings Plans - Employee Assistant Program / Discount Program - Paid time off (PTO), sick time, and holiday pay - myFlexPay offered to get paid within hours of a shift - Tuition Reimbursement - In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. - Some benefits have eligibility requirements
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