Role Description ¿Tienes la habilidad de conectar con las personas y transformar su curiosidad en una decisión de vida? En Aprende Institute, buscamos al eslabón final: el asesor que guiará a quienes ya han mostrado interés en nosotros hacia su próxima gran oportunidad profesional. No buscamos vendedores de telemarketing. Buscamos asesores que entiendan que cada lead es una persona buscando cambiar su futuro. Tu labor será contactar a personas en México y Latinoamérica que han solicitado información sobre nuestros programas académicos. No realizas ventas en frío; tu misión es escuchar sus necesidades, asesorarlos sobre el programa ideal para ellos y cerrar su inscripción. Qualifications - Experiencia demostrable en ventas call center (preferiblemente en educación, seguros, o servicios intangibles). - Sinceridad y Valores: Buscamos personas cuyos intereses y motivadores se alineen con nuestra cultura organizacional. - Mentalidad de Servicio: Entiendes que la venta es, en realidad, un proceso de acompañamiento. - Orientación Regional: Entendimiento y cercanía con el mercado mexicano y latinoamericano. - Autogestión: Capacidad para manejar y alcanzar objetivos de cierre con disciplina. Requirements - Trabajo Remoto: ¡Disfruta de ganar en grande y 100% desde casa! - Disponibilidad: Lunes a Domingo 48 horas semanales, 1 día off de lunes a viernes. - Contrato: Término tipo Freelance con salario base + comisiones. - Atractivo Salarial: Un esquema de comisiones competitivo sin techo donde tú decides cuánto quieres ganar en dólares. (Promedio comisional $300USD) Benefits - Leads Cualificados: Olvídate de buscar clientes; nosotros te proveemos el interés. Tú pones el cierre. - Impacto Real: Trabajarás con personas que quieren estudiar, haciendo que tu labor de venta sea mucho más fluida y gratificante. - Crecimiento: Plan de carrera sólido con curso de inglés FREE. - Estabilidad: Empresa sólida, líder en formación online en todo el continente.

• Perform outbound surveys from home with respondents and accurately record their answers • Collect and record opinions on various topics ranging from politics to customer satisfaction • Send collected data to clients to help them make informed business decisions

• In/Outbound calls with policyholders to set up services directed by our carrier partners • Clearly communicate the value of our services • Build trust, establish rapport, and confidently set expectations about what to expect during the claims process • Pair homeowners with our contractor partners to assist with their claim • Accurately document claims system and move claim forward as far as possible • Meet or exceed established quality and department goals • Maintains high level of professionalism with customers and colleagues • Adheres to assigned work schedule • Work with peers, collaborators, and supervisory staff for the common goals of the organization. • Reliable in meeting work commitments. • Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above • Working OT is expected

Role Description At TriHealth, our Financial Clearance Representatives play a critical role in ensuring every patient begins their care journey with clarity, compassion, and confidence. You are at the front line of financial advocacy—helping patients understand coverage, removing barriers to care, and contributing directly to a seamless, trusted healthcare experience. Job Overview: - This position is responsible for verifying patient insurance, confirming benefits eligibility, performing authorization and pre-certification, calculating and estimating patient liability, and/or notification as required by third party coverage providers. - Purpose of this job is to verify that TriHealth patient insurance information is accurate and up to date so payment will be received for services rendered. - This position requires the knowledge to review medical records obtaining information such as diagnosis, prior treatment, signs and symptoms, medication, and other medical information to submit requests for authorizations for surgery, testing, or treatment. Qualifications - High School Degree in Medical terminology course or equivalent knowledge - Knowledge of Medical Terminology - Insurance vocabulary and processes - Government and Non-government third party benefits and coverage rules - Understanding of the impact financial clearance services has on revenue cycle operations and financial performance - 1-2 years experience in Customer Service Healthcare - Dedication to treating both internal and external constituents as clients and customers - Maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality - Background in managed care or patient billing - 1-2 years experience in Technical Healthcare - Must have one year experience in insurance verification or precertification experience - Experience with automated patient account system or online verification systems Requirements - Location: Work from home - Schedule: 8:30 AM- 5:00 PM, M-F Benefits - Competitive shift differentials - Opportunities for professional growth - Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement - PRN positions not eligible for TriHealth benefits Working Conditions - Climbing - Rarely - Concentrating - Consistently - Continuous Learning - Frequently - Hearing: Conversation - Consistently - Hearing: Other Sounds - Rarely - Interpersonal Communication - Consistently - Kneeling - Rarely - Lifting <10 Lbs - Rarely - Lifting 50+ Lbs - Rarely - Lifting 11-50 Lbs - Rarely - Pulling - Rarely - Pushing - Rarely - Reaching - Occasionally - Reading - Consistently - Sitting - Frequently - Standing - Occasionally - Stooping - Occasionally - Talking - Consistently - Thinking/Reasoning - Consistently - Use of Hands - Consistently - Color Vision - Rarely - Visual Acuity: Far - Consistently - Visual Acuity: Near - Consistently - Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors - Serve: ALWAYS… - Welcome everyone by making eye contact, greeting with a smile, and saying "hello" - Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist - Refrain from using cell phones for personal reasons in public spaces or patient care areas - Excel: ALWAYS… - Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met - Offer patients and guests priority when waiting (lines, elevators) - Work on improving quality, safety, and service - Respect: ALWAYS… - Respect cultural and spiritual differences and honor individual preferences. - Respect everyone’s opinion and contribution, regardless of title/role. - Speak positively about my team members and other departments in front of patients and guests. - Value: ALWAYS… - Value the time of others by striving to be on time, prepared and actively participating. - Pick up trash, ensuring the physical environment is clean and safe. - Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. - Engage: ALWAYS… - Acknowledge wins and frequently thank team members and others for contributions. - Show courtesy and compassion with customers, team members and the community.