• Structure, manage, and evaluate development and learning programs • Design and implement initiatives focused on competencies, strategy, innovation, and future skills development for leaders • Work autonomously based on historical data, diagnostics, and metrics • Integrate and align leadership initiatives across the entire learning ecosystem • Conduct needs assessments and analyze L&D and organizational performance data and indicators

Role Description The role of the Care Manager Trainer is to manage the workflow, delivery of training, and supervision of newly hired Care Managers during the first 12 weeks of employment to ensure the appropriate acquisition of skills and competencies and the delivery of high quality, person-centered Care Management meeting all regulatory and TCC requirements. Applicant must be fluent in English & Yiddish. Qualifications - Instructional and adult learning skills, such as presentation skills, mentoring, problem analysis and solving - Knowledge of CCO/HH Provider Policy Guidance and Manual - Time management and attention to detail - Data collection and analysis, preferred - Critical thinking and analysis - Self-directed, demonstrating high degree of initiative, and with the ability to work in a team environment - Prioritization and high-volume workload organization - Professional presence and comfortability with presenting to a group - Articulate, with strong oral and written communication skills - Computer skills: Windows, Word, PowerPoint, Excel, SharePoint, CareHub Requirements - Experience conducting training, preferred - Experience with OPWDD training requirements, preferred - Bachelor's degree with two years of relevant experience, OR Master's degree with one year of relevant experience Essential Responsibilities - Maintains professional standards while fostering a positive and supportive work environment that promotes healthy balance, encourages growth, recognizes achievements, and prioritizes open communication to help staff thrive and excel. - Responsible for training, mentoring, and supervising newly hired Care Managers through their first 12 weeks (+/-) of employment based on the NEO curriculum and best practice. - Provides oversight and guidance to newly hired Care Managers, ensuring they meet organizational standards and objectives in line with TCC's mission statement. - Communicates, updates and resolves concerns related to the assigned group of new hires on a regular basis with the Training and Staff Development Supervisor. - Guides staff through the technical aspects of the new hire set-up process, i.e. voicemail greeting, email signature, CHOICES application etc. - Delivers training on care management expectations including, but not limited to, delivery of the 6 core Health Home service requirements through active care management activities. - Conducts live training as assigned and as needed. - Responsible for conducting regular check-ins and case reviews throughout the 12-week supervisory period, including but not limited to weekly one-on-one supervision meetings to provide guidance, support, and performance feedback. - Accountable for the entirety of the new hire training process, ensuring new hires achieve required competency and job readiness, aligned with TCC expectations for delivery of quality services and documentation. - Responsible for observing and evaluating the newly hired Care Manager's interactions, documentation, and care management activities and subsequently providing corrective guidance as needed. - Ensures the Care Managers are engaging individuals, representatives, and providers in a manner and cadence that is reflective of the individual's needs. - Monitors compliance and quality related functions of the CM role, as outlined in the CM Job Description, in accordance with OPWDD regulations and TCC policies. This includes, but is not limited to, Life Plans, Medicaid eligibility, contemporaneous documentation, etc. - Ensures collaboration with the Clinical Team and participation in meetings regarding complex cases and follow up on recommendations/completion of action items. Ensure QA audit corrections are responded to and completed by the Care Manager timely. - Responsible for collecting and tracking data metrics for pre-established milestones using tools to periodically evaluate staff comprehension of the Care Manager expectations. - Collaborates with CMT team members to assist with the training and mentoring of newly hired Care Managers. - Collaborates with Human Resources to ensure consistent completion of KPI evaluations at the expected cadence for new employees. - Acts as the liaison with the respective OPWDD regional office and address escalated issues, as needed i.e., waiver services approval, crisis cases, special POPs, etc. - Responds to all inquiries and requests with a commitment to addressing and resolving issues within 24 hours to maintain efficient operations and employee/individual satisfaction. - Maintains an up-to-date Outlook calendar to accurately reflect work-related appointments and availability. - Assists with specialty projects which may include updating training curriculum content and/or policy documents as needed. - Assists with coverage as needed. - Participates in mandatory staff meetings. - Performs other activities, as assigned, to support overall organization's goals and objectives.

Role Description Join Amgen’s Mission of Serving Patients. In this vital role, the Training and Development Dir position will focus on creating, developing, and executing Obesity and Related Conditions Sales Training, Product Launch Support, and Strategies for the Commercial Operations organization. The Director will partner closely with Amgen’s Learning and Performance team and Obesity and Related Conditions Business at Amgen. This role will be central to orchestrating the critical components required for a successful launch, including: - Defining hiring profiles - Developing manager interview guides - Building launch readiness tools - Conducting workshops - Creating field execution resources The Director will lead a team responsible for designing and facilitating high-impact training while staying closely connected to field realities through: - Sales calls - Remote coaching - Ongoing field engagement - Stakeholder partnerships This leader will own the end-to-end training and launch readiness ecosystem, ensuring our teams are prepared, confident, and equipped to execute with excellence at launch and beyond. Qualifications - Doctorate degree and 4 years of business experience OR - Master’s degree and 8 years of business experience OR - Bachelor’s degree and 10 years of business experience - 4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources Requirements - Ability to engage and network with internal and external partners in relevant communities - Ability to lead and influence a broad spectrum of stakeholders towards achieving business goals - Ability to develop complex and innovative solutions to business problems without precedent - Experience of working with cross-functional global teams and building relationships at all levels of the organization - A change agent who is passionate about building an inclusive culture - Ability to understand, balance, and articulate both tactical and long-term planning issues - Strong project management and organizational skills - Strong verbal and written communication combined with cross-cultural sensitivity - Experience building or executing people programs, organizational development strategies or learning opportunities Benefits - A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions - Group medical, dental and vision coverage - Life and disability insurance - Flexible spending accounts - A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan - Stock-based long-term incentives - Award-winning time-off plans - Flexible work models where possible

Role Description As a Field Enablement & Technical Training Lead in the Field Services group, you will be responsible for building the field capabilities NEI needs to execute field work safely, consistently, and confidently. You will be responsible for developing technical training, strengthening field qualification visibility, and helping to ensure team members are prepared for the technical, safety, communication, and client-facing demands of field work. As the field services program matures, this role will help NEI aggregate recurring client needs observed in the field and translate those insights into future OpEX-related growth opportunities. By capturing patterns in infrastructure challenges, maintenance needs, asset health concerns, and technical service gaps, this position will help inform repeatable lines of business that are grounded in real client needs, field-proven expertise, and NEI’s long-term growth strategy. This opportunity is available to both local / in-office (Lakewood, CO) and full-time remote candidates. Essential Responsibilities - Safety (20%) - Ensure all TMs going to the field have the appropriate training determined by the safety Director. - Participate in and represent field service activities in Safety Committee meetings. - Assist Safety Director and market. - Technical Training (50%) - Develop technical content to ensure core competencies. - Propose and implement a 100-400 level curriculum with competency test, leveraging both internal and outside content. - Work in tandem with leadership within MC&I to adapt developed training to their needs. - Staffing Support (20%) - Maintaining a list of qualified field and field support staff. - Establish technical aptitude ratings in addition to safety tiers to support staffing needs. - Assist with staffing of Field Services team and field projects in general. - Further develop scheduling tool for field deployments. - BD / Market Research OpEX (Future) (10%) - Develop business plan for new OpEX revenue streams. - Coordinate with FS & EC Directors and VP on go to market strategy. - Develop/manage strategic client relationships to prepare for new business lines. - Assist with managing NEI’s electrical field equipment, ensuring that equipment is properly maintained and calibrated. - Audit field testing, troubleshooting, investigation, and construction progress reports. - Assist with a variety of documents and reports associated with projects including cost estimates, budget reports, and studies. - Reviews the work of Engineers, Designers, Drafters, and Field Service Personnel for general quality and accuracy, as required. - Maintains a thorough understanding and applications of applicable Codes and Standards. - Maintains strong and responsive Company-Client relationships. - Maintains high ethical and professional standards. - Expected to work additional time beyond 40 hours/week as required to complete projects, proposals and/or administrative functions. - Attend conferences, training workshops, seminars, regular undergraduate and graduate classes as appropriate for advancement and as required to maintain quality of work. - Other duties as assigned. Qualifications - Education: Bachelor’s in Electrical Engineering or Electrical Engineering Technology from an accredited institution, Electric Power option preferred. - Experience: 4+ years of Engineering or relevant field experience. - Licensure: FE or PE preferred. - Proficiency in Microsoft Office including Excel, Word, and other computer software. - Professional, articulate, and able to exercise good independent judgement and discretion. - Highly organized, motivated self-starter. - Proven record of delivering a high standard of quality work with exceptional attention to detail. - Experience with apparatus testing and familiarity with NETA standards. - Experience with Omicron test equipment required. - Demonstrated ability to mentor, train, coach, or develop technical professionals. - Strong understanding of relaying schemes and principles. - Comfortable working with ambiguity and creating systems and plans where there are none. - Flexible and able to adapt to a fast-paced environment with a quickly growing team. - Good interpersonal communication and relationship-building skills; ability to interact successfully with Clients, Contractors, Vendors, and at all levels of the organization; demonstrates high emotional intelligence. - Possesses effective written and oral communications skills. - A strong command of the English language. - Experience in client facing technical roles. - Applicants must be currently authorized to work in the United States on a full-time basis. Nice to Have - Experience with programming and troubleshooting SCADA systems. - OSHA 10 certification. - Strong interest in AI tools and use cases for training aids. Working Conditions - Work Environment: Work is performed in the office and some work is performed in the field. - Travel: Typical: 11 - 25%. - Physical Activities: Must be able to lift 50lbs. - Leads are responsible for managing their own work with input from supervisor and completing assigned tasks. This role has no direct reports but will mentor, coach, and develop other team members in their group toward fulfilling their individual career aspirations. - Lead is responsible for the overall quality of project deliverables and quality of team’s work. Leads will coordinate with Project Manager to ensure technical deliverables are provided on-time and meet all client specifications and contracted scope. Benefits - 100% Employer paid team member premiums for Medical, Dental, Vision, Basic Life Insurance, and Long-Term Disability. - Voluntary Life Insurance. - 401(k) with employer matching; 100% immediate vesting. - Annual & discretionary bonus programs. - Paid vacation and sick time. - Employer paid licensure (FE/PE), certifications, seminars, & conferences. - Paid parental leave. - Tuition reimbursement. - Eight (8) paid holidays including a floating holiday to use at your discretion. - Annual Team Building. - Hybrid work environment with remote flexibility. - Career development, training, and coaching opportunities. - Pet insurance.