Role Description At Lofta, you’ll combine clinical expertise with patient education and virtual support to help patients successfully begin and maintain CPAP therapy. This is a highly patient-facing role focused on coaching, troubleshooting, and improving therapy outcomes through a seamless customer experience. You’ll work closely with the Clinical Supervisor and team to support patients throughout their therapy journey in a fast-paced e-commerce healthcare environment. - Work location: 9225 Brown Deer Rd, San Diego, CA 92121 - Virtual patient interaction through phone, email, live chat, text, and web inquiries - Fast-paced clinical support environment - Collaborative role working with sleep physicians and internal clinical teams Salary range: $31.84–$37.00 per hour. Compensation offered may vary based on experience, skills, education, and location. What you’ll do - Provide virtual coaching and support to patients beginning and adjusting to CPAP therapy - Educate clients on mask fit, comfort optimization, and therapy best practices - Troubleshoot therapy challenges and provide practical solutions to improve adherence and comfort - Guide clients through their therapy journey with proactive follow-up and personalized support - Deliver exceptional customer service by creating a supportive, responsive, and seamless customer experience - Respond to client inquiries through phone, chat, and email with professionalism, empathy, and efficiency - Support clients within a fast-paced e-commerce healthcare environment, assisting with both therapy-related questions and order-related navigation as needed - Navigate e-commerce platforms to help clients with product education, account support, order guidance, and overall service resolution - Review therapy progress and identify opportunities to improve treatment outcomes and long-term adherence - Collaborate closely with the Clinical Supervisor and care team to ensure continuity of care and service excellence - Accurately document patient interactions across Lofta’s clinical and e-commerce platforms - Help clients build confidence and long-term success with CPAP therapy while reinforcing a high-quality customer experience Qualifications - Respiratory Care Practitioner (CRT/RRT) or eligible meeting state licensing requirements - Minimum 1 year of Respiratory Therapy experience, preferably in DME or sleep industry - Strong computer, multitasking, and communication skills - Organized, adaptable, and patient-focused Education - Graduate of an accredited Respiratory Therapy program - Current Respiratory Therapist license in applicable state(s) - Current CPR certification preferred - All applicable licenses in good standing Benefits - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs