ConceiveAbilities logo
ConceiveAbilities

Empowering family building since 1996 with surrogacy and donor egg services.

Surrogate Engagement Advisor – Evenings, Weekends

AdvisorGeneralFull TimeRemoteSeniorTeam 11-50Since 1996H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

0

Seniority

Senior

Associate Degree3 yrs expEnglish

Job Description

Surrogate Engagement Advisor – Evenings, Weekends

ConceiveAbilities

• As a Surrogate Engagement Advisor, you’ll be the first connection a potential surrogate has with ConceiveAbilities • Create a warm, welcoming space where candidates feel supported, heard, and empowered • Guide introductory calls focusing on the surrogate applicant's story, motivations, and questions • Assess candidacy while inspiring confidence and offering encouragement • Build strong, trust-based relationships integral to ConceiveAbilities' mission • Manage a calendar to accommodate 12 introductory calls • Serve as the primary point of contact for surrogate applicants • Maintain accurate profiles for each surrogate candidate in the CRM system • Establish communication expectations and offer guidance • Communicate respectfully and empathetically with applicants when unable to move forward

Job Requirements

  • An associate’s or bachelor’s degree
  • Minimum 3 years in customer service or a client facing role
  • Excellent references
  • Experience with Salesforce
  • Above average computer / technical skills
  • Attention to detail and organized approach to accomplishing tasks
  • Professionalism in personality, appearance, and work product
  • Proficient in reading people, picking up on social cues, sensing the dynamics of a room, and adjusting when needed
  • Effective written and verbal communication style, with clear, grammatically correct language
  • Sound judgment, compassion, and empathy are key
  • Proven ability to work individually and to bring joy to a collaborative work environment
  • Ability to learn quickly and also adapt to an environment with an equal mix of change and repetition
  • Courage to use keen problem-solving skills and help refine the processes of a growing business
  • Some connection to the field of fertility strongly preferred

Benefits

  • Unlimited PTO
  • Remote-first culture, with participation in in-person Employee Events
  • Travel for Employee Events
  • Medical, dental, vision, short- and long-term disability, basic life, and voluntary life
  • 401(k) with matching contributions
  • FSAs
  • Continuing education allowance
  • The opportunity to make a difference and help build families

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