• Manage requests for medical record information from patients, third party payers and others through prompt and courteous service in a fast-paced, high volume, customer focused environment. • Process requests in a timely and efficient manner within established timeline standards, maintaining quality and accuracy. • Work with hybrid medical records and understand the complexity of record types and locations of various documents. • Maintain in-depth knowledge of all applicable state and federal laws, HIPAA privacy and security regulations, as well as enterprise policies and procedures pertaining to the release of protected health information. • Ensure all disclosures are documented and in compliance. • Interpret and adhere to legal requirements and established procedures that govern release of information. • Use professional medico-legal training in managing requests for information. • Critically analyze, interpret and apply laws and regulations to determine whether requests and authorizations are in compliance. • Maintain thorough understanding of the definition and components of the legal medical record. • Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information. • Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations. • Possess practical knowledge of medical terminology including anatomy, physiology, and disease processes and general understanding of the health record. • Utilize a wide variety of software and applications in order to fulfill requests. • Able to prioritize and coordinate work in order to complete duties according to established timelines. • Work is extremely detailed and requires a high rate of accuracy in order to meet legal requirements. • Must be able to interpret policies, procedures and choose appropriate action. • Must have a thorough understanding of all functions that support the release of information process. • Demonstrated ability to communicate and work effectively with internal and external customers showing poise, tact and professionalism at all times. • May perform other duties as assigned to support business needs.

• Service, troubleshoot, and repair commercial and supermarket refrigeration systems • Perform routine and preventive maintenance to ensure system reliability and performance • Diagnose mechanical and electrical issues with minimal supervision • Provide excellent customer service in a 24/7 service environment, including participation in an on-call rotation • Work with multiple refrigerants while maintaining EPA and regulatory compliance • Accurately document service calls, repairs, and maintenance activities

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment. • Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics. • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment. • Communicate with manufacturers as needed to help with diagnoses and parts identification. • Consult with the Technical Assistance Group for technical support while onsite. • Install all parts ordered for the customer in a timely and professional manner and in line with company policy. • Promote and recommend other services provided by Smart Care to customers when needed. • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory. • Follow safe work practices and accident prevention procedures. • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory. • Maintain productivity levels in accordance with company standards.

Role Description We're searching for an In-house Technician Dispatcher who can coordinate people, processes, and priorities with precision. If you love efficiency, thrive on problem-solving, and are obsessed with results, this might be your perfect role. The Maintenance Dispatcher is the heartbeat of our operations. You'll manage technician schedules, oversee work orders, and make sure residents get timely, professional service. You'll keep the day organized, the team informed, and the workflow running without a hitch. Key Responsibilities - Direct technician workflow throughout the day, ensuring productivity, quality, and accountability. - Schedule and coordinate technicians for all active work orders based on priority and skill set. - Track progress and update systems like AppFolio and Podio in real time. - Communicate clearly with residents to set expectations and confirm appointments. - Review completed jobs, timecards, and materials for accuracy before closing. - Monitor KPIs and collaborate with the team to improve speed and efficiency. Qualifications - 5+ years of experience in dispatching, scheduling, or maintenance coordination. - Proven ability to manage multiple technicians simultaneously while keeping operations smooth. - Deep understanding of maintenance timelines, repair processes, and resource planning. - Excellent English communication and organization skills. - Reliable internet (50-100 Mbps), dual monitors, and working camera/mic setup. Preferred Qualifications - Experience with systems like AppFolio or ServiceTitan. - Property management or facilities maintenance background. - Strong customer service experience. Benefits - Pay range: $10.00 USD/hour + 12% monthly in performance-based compensation. - Monthly bonuses: Earn extra for hitting performance goals and company KPIs. - Professional growth: Annual budget for approved training or certifications that level up your skills. - Remote setup: Work from home while staying connected with a team that moves fast and has your back. - Culture that delivers: We believe in ownership, clear communication, and doing what we say we'll do. - Paid time off: 10 days accrued in your first year. - Holidays: 6 US holidays plus your birthday off - because you deserve to celebrate.