• Support major product launches and strategic initiatives. • Assist with product QA and testing before releases. • Maintain and manage demo environments and demo accounts. • Create product decks and supporting materials for early client conversations. • Gather, organize, and analyze data to support business decisions across operations, growth, product, and people functions. • Work with Pasito’s data team to create and maintain reports, dashboards, and KPI tracking. • Prepare summaries, presentations, and supporting materials for executive meetings and strategic initiatives. • Help coordinate projects across teams by tracking timelines, action items, and stakeholder communication. • Follow up with team members to ensure deliverables stay on track and deadlines are met. • Help prepare meeting agendas, notes, and status updates. • Support the execution of company-wide initiatives and special projects. • Support the documentation, maintenance, and improvement of internal processes and workflows. • Maintain and administer internal tools and systems, ensuring they are properly configured, organized, and effectively used across teams. • Help coordinate recurring team meetings, operating rhythms, and follow-up action items. • Maintain internal documentation, knowledge bases, and project trackers to ensure information is accurate and accessible. • Assist with the administration and organization of internal tools and systems. • Assist with onboarding activities to help new hires ramp up successfully. • Work with Pasito’s event coordinator to organize internal events, team gatherings, and offsites. • Support employee engagement initiatives and internal communications.

• Support the founder of a growing corporate gifting business • Keep their calendar and inbox running smoothly • Help manage customer relationships, gifting orders, vendor coordination, and reporting • Setup and configure Odoo as the company's CRM • Migrate order tracking off Apple Notes and into Odoo; track all orders and customer connections • Own email communications involved in confirming orders • Support Exec's sales process: prospecting, following up with potential clients, and scheduling • Manage Exec's relationship-gifting practice • Coordinate corporate gifting orders from intake through fulfillment • Monitor inventory levels and track production status • Assist with content scheduling and basic social media management • Maintain Inbox Zero across email and calls/texts • Optimize and manage the founder's calendar • Manage communications and coordination with vendors and suppliers • Compile a recurring company scorecard/metrics summary for the founder

• Develop, implement, and maintain a comprehensive compliance management program • Establish an audit framework and update and create compliance policies and procedures • Monitor and report on compliance performance and program health • Facilitate and manage vendor, state, and client audits • Conduct routine compliance risk assessments, business analysis and implement corrective action plans to address identified gaps • Conduct audits of privacy compliance and security on a quarterly basis • Ensure vendors meet audit compliance and performance standards • Analyze contracts to ensure adherence to client requirements and regulatory standards • Assist in drafting and negotiating contracts and other legal agreements, ensuring compliance with applicable laws and organizational policies for compliance • Oversee the organization’s SOC I and II compliance program, ensuring alignment with industry standards and client expectations • Develop and implement processes to maintain SOC II certification • Interpret changing regulations, laws, and industry best practices • Provide guidance on compliance risks associated with current projects and develop mitigation strategies • Partner with business management and key stakeholders to understand and communicate compliance requirements • Assist in compliance training for internal departments and organizational leadership • Respond to state and client inquiries regarding the compliance program and initiatives • Perform other duties as assigned to support organizational goals

Role Description FreedUp is looking for a highly organized, detail-oriented Executive Assistant / Operations Support Specialist to support the founder of a growing corporate gifting business. This is a dynamic, multi-hat role that blends executive support, sales assistance, customer service, and light operations coordination. - Keep the founder's calendar and inbox running smoothly. - Manage customer relationships, gifting orders, vendor coordination, and reporting. - Ideal for someone who thrives working independently and enjoys variety. - Full-time, remote position requiring strong written communication, organizational excellence, and accountability. Qualifications - 3+ years of experience in an Executive Assistant, Office Manager, or Operations Support role. - Proven experience managing email/calendar systems and scheduling for an executive or founder. - Experience with CRM tools (HubSpot, Zoho, Salesforce, Monday.com, or similar) — or strong aptitude to learn Odoo. - Strong written and verbal English communication skills. - Detail-oriented, with a demonstrated process for catching errors before they become problems. - A reliable, dedicated home workspace with backup internet and equipment. - Availability to work full-time during US business hours (Central Time overlap preferred). - Based in LATAM. Requirements - Help set up and configure Odoo as the company's CRM. - Migrate order tracking off Apple Notes and into Odoo; track all orders and customer connections going forward. - Own the email back-and-forth involved in taking and confirming orders, including custom artwork/branding details. - Coordinate with internal staff on production hand-off, including custom leather stamp orders for branded items. - Build and maintain a personal CRM system to track leads and relationships. - Support Exec's sales process: prospecting, following up with potential clients, and scheduling. - Manage Exec's relationship-gifting practice — e.g., sending care packages/gifts to people who engage with or shout him out on LinkedIn. - Coordinate corporate gifting orders (custom logos, bulk quantities) from intake through fulfillment. - Monitor inventory levels and flag reorder needs. - Track production status and timelines in coordination with the production manager. - Assist with content scheduling and basic social media management. - Maintain Inbox Zero across email and calls/texts. - Optimize and manage the founder's calendar, including meeting prep and follow-up notes. - Manage communications and coordination with vendors and suppliers. - Compile a recurring company scorecard/metrics summary for the founder. Benefits - Opportunity to work remotely from anywhere. - Supportive and collaborative team environment. - Learning and development opportunities. - Potential Performance Bonuses. - PTO. - HMO after 3 months.