California Candidate Privacy Notice: Before submitting your application, please review Bakkt's California Candidate Privacy Notice and Notice at Collection, which explains how Bakkt collects, uses, retains, and discloses applicant and candidate personal information during the recruiting process.
Credit Card Operations & Settlement Manager
Location
United States
Posted
11 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Credit Card Operations & Settlement Manager
Bakkt
Role Description We are seeking an experienced Credit Card Operations & Settlement Manager (Back-office) to lead operational excellence, settlement, audit oversight, and strategic vendor management for our U.S. de novo credit card program. This role is critical for ensuring regulatory compliance, maintaining high operational efficiency, ensuring strict Sponsor bank program compliance, and managing critical third-party relationships, including core card processor, card fulfillment vendors, and outsourced support. Qualifications - 5+ years of proven experience in credit card back-office operations, including a deep understanding of credit card settlement, Dispute and Chargeback processes, and all applicable credit card regulations. Knowledge of stablecoin money movement is a plus. - Demonstrated success in managing critical third-party vendors (Processors, Sponsor Banks, BPOs, card fulfillment partners) and ensuring their strict program compliance. - Strong analytical skills for defining and monitoring operational KPIs (Turnaround time, error rates). - Proven track record of managing successful internal and external audits, with a keen ability to resolve MRA’s in a timely manner. - Excellent problem-solving and communication skills for handling complex escalations and leading partner relationships. - Ability to work across multiple departments including Compliance, Legal, Marketing, Treasury, Analytics, etc. in a fast-paced highly matrixed organization. Requirements - Own and drive operational excellence, settlement, and strategic vendor management with key vendors including sponsor banks, processors, and customer support. - Facilitate the design and implementation of the daily settlement function for credit card reconciliation ensuring strict Flow of Funds compliance. - Build and manage the Credit Card back office operations function from the ground up using industry best practices and agentic automations where possible. - Own the administration of internal and external audits for the credit card program, ensuring timely reporting and preparation of exam responses. - Design, implement, and maintain the end-to-end Dispute & Chargeback workflow, ensuring strict compliance with Regulation Z. - Act as the final escalation point for complex, high-risk customer issues that cannot be resolved by the front line. - Oversee daily payment processing to ensure all credits post in accordance with Regulation Z requirements. - Conduct deep-dive research to resolve complex ACH Network issues, ensuring seamless fund movement and system integrity. - Ensure cases are investigated and resolved including billing errors and disputes; draft and deliver formal resolution notices (letters or emails) within the specific timeframes mandated by Reg Z. - Monitor API booking failure logs to identify and fix new account errors, ensuring successful onboarding and strict adherence to the Military Lending Act (MLA). - Perform monthly QA/QC audits on 10% of total booked card volume, documenting successful bookings and reporting systemic errors to the Product team for remediation. - Manage the day-to-day and strategic relationship with the card fulfillment vendor, overseeing card printing, shipping, and inventory management. - Serve as the backup and escalation resource for the Head of Credit Card, and support other operations team members as needed. Benefits - Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. - Must successfully pass a post-offer background check and drug screen. Company Description California Candidate Privacy Notice: Before submitting your application, please review Bakkt's California Candidate Privacy Notice and Notice at Collection, which explains how Bakkt collects, uses, retains, and discloses applicant and candidate personal information during the recruiting process.
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