Role Description Deer Designer is a design subscription service for mid-market marketing teams. We provide a dedicated, Creative Director-led design team for a flat monthly fee. With a global, remote-first team, we offer a stable career focused on proactive communication, ownership, and innovative workflows. This is not traditional customer support. You are the vital bridge between our clients and our creative teams. Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction. You aren't just a "replier"—you are a consultant who advocates for the client’s vision while having the backbone to challenge them when their input is vague. You will use AI tools to summarize, structure, and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes. Key Responsibilities: - Strategic Advocacy: Spot risks early before they become issues and act on them proactively. - Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results. - Structured Communication: Keep all correspondence tight, clear, and useful. No over-explaining—just clarity. - Service Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership. - AI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency. Qualifications - 2+ years in a client-facing role (Account Management, Project Management, or Client Success). - Flawless English: You communicate with precision—structured, direct, and clear. - Design Literacy: You understand the basics of layout, hierarchy, branding, and UX. You don't need to design, but you must "speak the language." - The "Backbone": You are comfortable pushing back on clients and asking the hard questions required to get the job done right. - AI-Proactive: You already use AI to structure your thinking, identify risks, and improve your output quality. - Agency Experience: (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models. - Technical Comfort: Familiarity with tools like Figma or Photoshop (for review purposes) and async-friendly workflows. - Ownership Mindset: You focus on outcomes, not just activity. You fix gaps rather than blaming them. Benefits - Stability: Long-term, permanent remote contract. - Time Off: 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure). - Perks: Performance bonuses, work anniversary gifts, and dedicated career growth. - Culture: A diverse, inclusive team that values results over micromanagement and celebrates milestones together.

Role Description The Customer Success team at SimScale is at the heart of our mission: making high-fidelity engineering simulation accessible to everyone, everywhere. We don’t just manage accounts; we act as strategic partners to some of the world’s most innovative engineering teams. As a Strategic Customer Success Manager , you will be the commercial and strategic lead for a dedicated cohort of customers. In this high-impact, quota-carrying role, you function as the "CEO of your book of business," driving the entire post-sales lifecycle. You will be responsible for ensuring that SimScale is not just a tool, but a critical driver of our customers' product development success. By bridging the gap between technical engineering requirements and corporate business objectives, you will directly influence SimScale’s Net Revenue Retention (NRR) and market leadership. The Impact You Will Make - Strategic Advisory: Act as a trusted advisor to VP, Directors, Executives and Engineering Champions, aligning SimScale’s capabilities with their top-level strategic goals (e.g., reducing time-to-market, cutting prototyping costs). - Portfolio Ownership: Own the end-to-end commercial health of your customer cohort. You are responsible for ARR retention, identifying expansion (upsell/cross-sell) pathways, and delivering accurate revenue forecasts to leadership. - Value Realization: Lead Strategic Business Reviews (SBRs) and QBRs that go beyond usage metrics, focusing on ROI, value realization, and the business impact of CAE adoption. - Risk Mitigation: Proactively identify "at-risk" accounts through data-driven health monitoring and execute sophisticated recovery and mitigation strategies. - Cross-Functional Leadership: Serve as the "Voice of the Customer" internally. You will partner with Product and Engineering to influence the roadmap and collaborate with Marketing to turn successful customers into public advocates and case studies. - Scale & Innovation: Leverage automation and CS best practices to manage your portfolio efficiently, ensuring a high-touch experience through one-to-many strategies where appropriate. Qualifications - A Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar). - Direct experience or a deep understanding of CFD, FEA, or Thermal Analysis is highly preferred. - 5+ years in a high-growth SaaS environment, specifically in a technical customer-facing role (CSM, Account Management, or Technical Account Management). - Proven track record of carrying a quota and successfully managing renewals and expansions. - Exceptional communication skills with the ability to navigate complex organizational structures and influence senior decision-makers. - Comfortable with CRM data (Salesforce/HubSpot) and use it to drive your strategy. - A "team-first" mentality, thriving in a "team-selling" environment. Benefits - Join a team where Customer Success is recognized as the primary engine for company growth. - Autonomy to build your own strategy for your portfolio. - Opportunity to work with cutting-edge technology that is redefining the CAE industry. Location - EMEA (CET) or US (EST/CST). Diversity, Equity and Inclusion at SimScale At SimScale, we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds, we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity, dedication and our team spirit! As an equal opportunity employer, we acknowledge that our employees have different aspirations and career goals, and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Help our customers be successful with Cisco Isovalent Enterprise Platform software • Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts • Build deep technical relationships with key customer stakeholders and be a trusted advisor • Conduct workshops for customers on our existing and new product capabilities • Leverage your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues • Help create workshops, training material, reference architectures, product documentation and any relevant artifact that would help us provide additional value to our customers • Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers

Company Description Nexthink is the leader in digital employee experience (DEX) management software. The company provides IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. With over 20 years of product innovation, we're now in the most exciting chapter of our journey: becoming an AI-native company and expanding the value we deliver to enterprise and public sector customers. As Nexthink grows its government cloud capabilities, our ability to operate disciplined, compliant, customer-ready federal programs will be essential to opening new markets and earning trust with agencies, partners, auditors, and regulated customers. Job Description This role is to support growth and customer retention in North America and will be responsible for a portfolio of our strategic enterprise customers. The primary objective of the role is to help guide Customers along their DEX journey, following Nexthink's DEX Methodology, to drive growth and adoption throughout the entire customer lifecycle. Key pillars to the Customer Success Team are: (i) Customer Success Plan, (ii) Value Tracking and (ii) Executive Business Reviews. You will be expected to lead the customer to success in their DEX Journey. This means providing support and best practices on getting started with DEXOps, developing a plan for adoption of DEX into the Customer's ecosystem, and ensuring positive outcomes for your customers while solidifying their long-term partnership with Nexthink. This is a key position within the Technical Services team and the successful candidate will be expected to work collaboratively with Sales, Solution Consulting, Professional Services, Customer Support and Product teams to drive positive customer outcomes, operational success, renewals and upsell opportunities. - Aligned to up to 20 Nexthink Enterprise customers, you will own and execute a comprehensive customer success plan that emphasizes the critical pillars of people, processes, technology, communication and value, all aimed at effectively integrating Nexthink solutions and building a DEX journey. - Be a Trusted Advisor to the Customer: Build relationships with key leadership contacts within the CIO organization and other influential stakeholders. Have a POV on the customer industry, competitive landscape, and the DEX market. Understand the customer's technical challenges and dependencies. - Deliver Value for the Customer: Identify, define, track, measure and share the overall impact and value of Nexthink. Guide the Customer on their journey and hold them accountable. Evangelize the customer's success (internally, and with Customer stakeholders). - Deliver on-time Renewals & Achieve Renewal Targets: Align on account strategy with the broader account team and work to help deliver an on-time renewal (through extensive value-tracking activities and other CSM efforts) - Achieve Expansion Targets: Identify new opportunities for Nexthink, either through Professional Services engagements, or upsell/cross-sell of additional Nexthink services and solutions. Align with the Account Team on expansion strategies and upsells to deliver results. - Maintain Customer Health: Have regular cadence with the right Customer contacts and understand current sentiment and issues. Identify and escalate any critical issue or risk of renewals, collaborating with the Account Team including Account Managers, Solution Consultants, Professional Services and Support Teams. - Deliver DEX workshops to the customer that support educating and development of the customer journey in the use of the product and how to quantify the value of outcomes. - In partnership with the Account manager, participate in quarterly business reviews (Executive Business Reviews) with key customer stakeholders to communicate progress against the success plan and provide thought leadership on the customer journey focused on required outcomes. - Act as the voice of the customer and provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams. - Foster collaboration within the Nexthink ecosystem (internal and external) and share best practices to enhance the customer experience and business outcomes. - Update our CRM database and make sure that customer data is always accurate and reliable. Qualifications - 5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS. - Ability to drive the DEX Methodology (people, process, technology, communication, value) to ensure adoption and value realization. - Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives. - Entrepreneurial mindset that enables you to successfully work independently with little guidance; using good judgment to escalate issues when needed. - Technical background or technological savvy to be able to learn Nexthink products and services, technologies and business. (Understanding of the IT project delivery lifecycle and digital transformation initiatives is preferred.) - Ability to effectively manage, guide, and build rapport within all parts of the customer's hierarchy, from the technical teams to the C-suite. Building relationships with our customers is key. - Excellent written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders. - Organized and structured, with the ability to facilitate difficult/complex situations. - Have a "can do" attitude to own and drive results. - Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices is preferred. - Strong customer-facing and presentation skills. - Fluent in English (written as well as verbal). - This role will require 25-50% travel within the US, and sometimes internationally if required. Additional Information All your information will bWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.e kept confidential according to EEO guidelines. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. - Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. - Free access to professional training platforms to explore your interests and enhance your skills. - Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. - Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. - Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.