• Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda. • Function as a technical product lead of the Humanitarian Response IM platform, ensuring effective administration, adherence to the correct security posture, and application of standard operating procedures. • Act as advisor on the humanitarian response IM platform contributing to adoption scale, in close partnership with key stakeholders. • Support research and analysis of core ICT4D technologies to help drive appropriate innovation, scaling, and rolling out of new releases in accordance with existing standards. • Implement the operationalization and decommissioning of new and existing platforms respectively in the ICT4D Technology Portfolio in accordance with existing standards. • Contribute to capacity strengthening and learning initiatives in ICT4D for staff and partners through helping develop learning and training strategies and agendas/curriculums, conducting training and workshops, convening a community of practice, and coaching. • Support monitoring and analysis of the Humanitarian Response platform and other related key ICT4D platforms for identifying new scale opportunities and establishing product roadmaps.

Role Description The Product Business Analyst partners with Product Management, Product Owners, Technology, and business stakeholders to ensure product decisions and delivery are informed by clear requirements, insights, and analysis. This role focuses on understanding business needs, translating them into well-defined requirements, and supporting data-informed decision-making across the product lifecycle. Embedded within the product organization, the Product Business Analyst supports both strategic and delivery activities by clarifying problems to be solved, analyzing impacts and outcomes, and ensuring alignment between business objectives, product priorities, and delivered solutions. Qualifications - Knowledge of business analysis practices, including requirements elicitation, documentation, and validation. - Knowledge of product and digital delivery environments, including agile or product-oriented delivery models. - Knowledge of data-informed decision making, using insights and evidence to evaluate options and support recommendations. - Knowledge of translating business and customer needs into clear, actionable product and functional requirements. - Knowledge of outcome-based measurement and value assessment across the product lifecycle. - Ability to analyze complex business problems and synthesize information into clear, actionable insights. - Ability to communicate clearly and concisely with technical and non-technical stakeholders. - Ability to collaborate effectively across cross-functional teams in a matrixed environment. - Ability to operate effectively in ambiguity, adapting analysis and recommendations as information evolves. - Ability to balance multiple priorities while maintaining focus on delivering business and product value. - Education: Bachelor’s degree in business, technology, information systems, or a related field, or equivalent professional experience. - Experience: 3–5 years of experience in a business analyst, product analyst, or similar role. - Experience working with cross-functional teams to support digital products or capabilities. - Familiarity with agile methodologies and product lifecycle management. Requirements - Elicit, analyze, and document business needs, product requirements, and functional specifications. - Partner with stakeholders to clarify problems, define desired outcomes, and evaluate solution options. - Translate business objectives and customer needs into clear, actionable requirements that support product planning and delivery. - Collaborate with Product Managers to support product discovery, roadmap development, and prioritization through analysis and insights. - Partner with Product Owners and delivery teams to refine epics, user stories, and acceptance criteria as needed. - Support release and sprint activities by answering questions, clarifying requirements, and validating delivered functionality. - Analyze qualitative and quantitative data to inform product decisions, trade-offs, and prioritization. - Support the definition and tracking of success measures and outcomes for product initiatives. - Partner with analytics and decision support teams to assess impacts and inform future recommendations. - Serve as a key liaison between business stakeholders and product teams. - Communicate analysis, requirements, and insights clearly to technical and non-technical audiences. - Support alignment across teams by ensuring shared understanding of scope, assumptions, and expected outcomes. Benefits - Medical, dental, vision, life and disability, accident/critical illness/hospital benefits. - Well-being, legal, identity theft, and pet benefits. - Retirement plans. - Paid time off/holidays. - Leave and incentive plans for eligible employees.

Role Description Software Mind is building a private, tenant-isolated AI assistant for the real estate title and settlement industry. The platform is a retrieval-first (RAG) system that ingests historical email, documents, and structured metadata into a per-tenant vector index, and serves grounded, cited, expert-weighted answers through a chat-style Q&A interface with single sign-on and full audit logging. The platform is AWS-native with a Python/FastAPI backend, Vue.js frontend, OpenSearch/Pinecone vector store, and OpenAI/Anthropic/Bedrock as LLM provider. You will join a senior, cross-functional LATAM-based team where hands-on AI delivery experience, not just familiarity, is the baseline expectation. You will serve as the requirements and alignment anchor for the engagement, translating domain knowledge, SME expertise patterns, and retrieval accuracy logic into structured, traceable specifications the engineering team can build against. You will also design the accuracy validation rubrics used at go/no-go gates. This is not a documentation-only role. Responsibilities - Lead discovery sessions and SME alignment workshops; produce structured requirements and integration assumption documentation. - Define data ingestion scope: folder selection, corpus boundaries, PII classification requirements, and tenant governance rules. - Translate expert-weighting business logic into specifications for the retrieval and ranking layer. - Author and maintain the accuracy rubric framework used for SME validation. - Write and validate user stories (INVEST-compliant) with acceptance criteria tied to delivery milestones. - Produce and maintain schema documentation for the data processing pipeline. - Facilitate query clustering analysis to prioritise accuracy tuning work. - Bridge between client Designated Expert input and the engineering team's implementation backlog. - Maintain requirements traceability across Jira and Confluence throughout all phases. Qualifications - +90% English written and oral (at least B2 level). Excellent written and spoken English direct engagement with client stakeholders is expected. - 6+ years as a Business Analyst on software delivery projects; senior seniority required. - Proven ability to translate complex business needs into structured, developer-ready requirements (user stories, use cases, acceptance criteria). - Strong data literacy: ability to reason about document structures, metadata schemas, and classification logic. - Experience eliciting requirements from domain SMEs and translating them into implementable specifications. - Proficiency with user story authoring, backlog management, and acceptance criteria definition in agile environments. AI Experience (Required Not Optional) - At least one project involving requirements definition or evaluation design for a production AI/ML or NLP system RAG, search, classification, recommendation, or similar. - Ability to define evaluation criteria and accuracy rubrics for AI system outputs, not just functional requirements. - Understanding of LLM behaviour, grounding, hallucination risk, and retrieval relevance trade-offs at a conceptual level sufficient to write testable acceptance criteria. - Experience bridging between domain subject-matter experts and AI/ML engineering teams. Nice-to-Have - Domain exposure to legal, compliance, financial services, or document-heavy regulated industries. - Experience with PII classification, data governance, or privacy-by-design requirements. - Familiarity with LangChain, vector search concepts, or document processing pipelines at a conceptual level. Company Description We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

Role Description The Arizona Department of Administration (ADOA), Enterprise Resource Planning (ERP) Division, is seeking a dedicated Intermediate Business Analyst to join our dynamic team. In this pivotal role, you will provide essential operational subject matter and technical support for the AZ360 HRM modules, leveraging Transact Structured Query Language (TSQL) to deliver impactful reporting and data insights. Serving as a primary liaison between the Information Technology department and a key business unit, you will facilitate the seamless integration of technology and business processes to ensure organizational goals are met. Working under general supervision, you will: - Collaborate closely with technical teams to perform system configuration and comprehensive testing for AZ360, PageUp, and CSOD modules. - Execute specific system modifications and process improvements identified during discovery sessions with key divisions, including the Benefits Services Division (BSD), Human Resources Division (HRD), and the Division of Business and Finance (DBF). - Serve as the primary responder for troubleshooting business unit and department system issues to ensure continuous operational support. - Perform initial technical analysis and manage the end-to-end ticketing process for system resolutions to maintain overall environment stability. - Utilize Transact Structured Query Language (TSQL) to develop ad hoc reports and perform complex data extractions. - Assist in the collection and analysis of performance metrics to validate that implemented solutions meet agency expectations and functional requirements. - Partner with customers to identify business unit challenges, collect detailed requirements, and provide documentation for best practice models and resolutions. - Support the statewide roll-out of the Arizona Management System (AMS) and assist in developing training content for new AZ360 modules. - Prepare professional briefing documentation, presentations, and reports for various agency stakeholders. - Participate in relevant professional meetings and training sessions, which may include travel on State business. - Demonstrate flexibility to work nights and weekends as required to accomplish mission-critical tasks and meet rigorous deadlines. Qualifications - General knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development. - Familiarity with Business Analysis Body of Knowledge (BABOK). - AZ360 (CGI Advantage), PageUp Recruiting, configuration and analysis, including Spreadsheet Designer; TSQL reporting, SQL Server reporting services, AZ360 tables. - Data collection and analytics, project management principles and practices, partnering and consulting with customers of all levels, Google software suite, and translating data trends into usable information for non-technical audiences. Requirements - Executing LEAN continuous improvement, making informed decisions/recommendations, performing advanced Excel and Google Sheets functions. - Documenting process flows and value stream mapping, identifying the root-cause of issues and formulating solutions, research and analysis techniques. - Planning, prioritizing and completing multiple tasks, maintaining a high degree of confidentiality and providing a high level of customer service. - Effectively adapt to multiple/changing priorities, work under pressure to meet project deliverables and changing deadlines; establish and maintain interpersonal relationships. - Understand the needs of State Government agencies and work independently or in a team environment. Benefits - Sick leave - Vacation with 10 paid holidays per year - Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) - Health and dental insurance - Retirement plan - Life insurance and long-term disability insurance - Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance - Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment.