• Configure and maintain TAM/CG and OnBoarding functionality, including recruiting statuses, templates, onboarding tasks, screening levels, and candidate application workflows. • Configure and maintain Performance Management templates, evaluation documents, rating scales, competency models, and annual ePM cycle workflows. • Administer and maintain TAM/CG, OnBoarding, and Performance Management security roles, permission lists, and row-level security in compliance with State policies. • Provide end-user support for the Candidate Gateway applicant portal and ePM document routing, troubleshooting, and evaluation processing issues. • Maintain reporting tools and dashboards for recruiting metrics, onboarding task completion, and Performance Management compliance and workforce insights. • Support cross-functional integration between TAM/CG, OnBoarding, Performance Management, and other CAPPS modules, troubleshooting data flow and batch process issues. • Provide Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, and documentation, in coordination with the Managed Services Tier 3 vendor. • Create and review Functional Design Documents (FDDs) and perform functional configuration changes for CAPPS HR/Payroll applications. • Develop test scripts and execute structured UAT and regression testing for PeopleSoft HCM functional enhancements, patches, and PUM updates. • Ensure digital products and content meet WCAG 2.1 accessibility standards, reviewing and remediating content as issues are identified.

• Lead or support Fluid UI upgrade activities, including planning, fit-gap analysis, configuration of pages and navigation collections, end-to-end testing, and post-deployment monitoring. • Provide functional support for the CAPPS HR/PY application, serving as a point of contact for CAPPS agencies and managing incidents through ServiceNow and BOSSDesk. • Create and review Functional Design Documents (FDDs) and perform functional configuration changes within PeopleSoft HCM, including Page and Field Configurator, Drop Zones, Event Mapping, and Page Composer. • Configure and manage the Approval Workflow Engine (AWE), including workflow setup, user and role management, notifications, worklist management, and troubleshooting. • Coordinate and execute Fiscal Year-End and Calendar Year-End processes, including reconciliations, system configurations, mass salary loads, and Benefit Enrollment Web Services integration with ERS. • Support Affordable Care Act (ACA) processing, including 1095-C form generation, electronic delivery, interface file construction, and adherence to IRS filing deadlines. • Provide Level 2 Service Desk support for complex ticket handling, advanced troubleshooting, and auditable documentation in coordination with the Managed Services Tier 3 vendor. • Participate in SOC-1 attestation audits, Disaster Recovery exercises, and Major Incident Management activities for Priority 1 and Priority 2 incidents. • Ensure digital content and system deliverables meet WCAG 2.1 accessibility standards, performing regular compliance reviews and implementing remediation as needed. • Deliver cross-training to junior analysts and provide comprehensive training and functional support to agency personnel across the statewide CAPPS network.

• Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda. • Function as a technical product lead of the Humanitarian Response IM platform, ensuring effective administration, adherence to the correct security posture, and application of standard operating procedures. • Act as advisor on the humanitarian response IM platform contributing to adoption scale, in close partnership with key stakeholders. • Support research and analysis of core ICT4D technologies to help drive appropriate innovation, scaling, and rolling out of new releases in accordance with existing standards. • Implement the operationalization and decommissioning of new and existing platforms respectively in the ICT4D Technology Portfolio in accordance with existing standards. • Contribute to capacity strengthening and learning initiatives in ICT4D for staff and partners through helping develop learning and training strategies and agendas/curriculums, conducting training and workshops, convening a community of practice, and coaching. • Support monitoring and analysis of the Humanitarian Response platform and other related key ICT4D platforms for identifying new scale opportunities and establishing product roadmaps.

Role Description The Product Business Analyst partners with Product Management, Product Owners, Technology, and business stakeholders to ensure product decisions and delivery are informed by clear requirements, insights, and analysis. This role focuses on understanding business needs, translating them into well-defined requirements, and supporting data-informed decision-making across the product lifecycle. Embedded within the product organization, the Product Business Analyst supports both strategic and delivery activities by clarifying problems to be solved, analyzing impacts and outcomes, and ensuring alignment between business objectives, product priorities, and delivered solutions. Qualifications - Knowledge of business analysis practices, including requirements elicitation, documentation, and validation. - Knowledge of product and digital delivery environments, including agile or product-oriented delivery models. - Knowledge of data-informed decision making, using insights and evidence to evaluate options and support recommendations. - Knowledge of translating business and customer needs into clear, actionable product and functional requirements. - Knowledge of outcome-based measurement and value assessment across the product lifecycle. - Ability to analyze complex business problems and synthesize information into clear, actionable insights. - Ability to communicate clearly and concisely with technical and non-technical stakeholders. - Ability to collaborate effectively across cross-functional teams in a matrixed environment. - Ability to operate effectively in ambiguity, adapting analysis and recommendations as information evolves. - Ability to balance multiple priorities while maintaining focus on delivering business and product value. - Education: Bachelor’s degree in business, technology, information systems, or a related field, or equivalent professional experience. - Experience: 3–5 years of experience in a business analyst, product analyst, or similar role. - Experience working with cross-functional teams to support digital products or capabilities. - Familiarity with agile methodologies and product lifecycle management. Requirements - Elicit, analyze, and document business needs, product requirements, and functional specifications. - Partner with stakeholders to clarify problems, define desired outcomes, and evaluate solution options. - Translate business objectives and customer needs into clear, actionable requirements that support product planning and delivery. - Collaborate with Product Managers to support product discovery, roadmap development, and prioritization through analysis and insights. - Partner with Product Owners and delivery teams to refine epics, user stories, and acceptance criteria as needed. - Support release and sprint activities by answering questions, clarifying requirements, and validating delivered functionality. - Analyze qualitative and quantitative data to inform product decisions, trade-offs, and prioritization. - Support the definition and tracking of success measures and outcomes for product initiatives. - Partner with analytics and decision support teams to assess impacts and inform future recommendations. - Serve as a key liaison between business stakeholders and product teams. - Communicate analysis, requirements, and insights clearly to technical and non-technical audiences. - Support alignment across teams by ensuring shared understanding of scope, assumptions, and expected outcomes. Benefits - Medical, dental, vision, life and disability, accident/critical illness/hospital benefits. - Well-being, legal, identity theft, and pet benefits. - Retirement plans. - Paid time off/holidays. - Leave and incentive plans for eligible employees.