• Manage the daily operations of Utilization Management, which includes concurrent and retrospective utilization review for medical necessity, collaboration and participation with the health care delivery team, review of utilization outcomes and related improvement activities. • Participate in departmental cost budgets and cost containment efforts. • Review and interpret patient population specific financial reports. • Recommend/implement resource utilization. • Prioritize and organize work to meet changing priorities. • Assist Senior Director as needed. • Oversee UM Specialists work load and projects. • Work independently to resolve issues within Utilization Management. • Utilize independent judgment to identify opportunities for improvement and coordinate projects to attain goals. • Provide direction and oversight for the UM Specialists daily activities and complete performance evaluations annually. • Hire and implement disciplinary action when needed. • Solve complex issues within Utilization Management and report results effectively using evidence-based practice framework. • Develop, recommend and initiate corrective action to avoid denials. • Analyze complex data sets to improve patient quality care/ financial outcomes.

Role Description This is a remote role that may only be hired in the following location(s): Arizona and North Carolina. This position allocates technical resources and associates within the Enterprise Payments Technology organization. Manages an associate team to ensure the effective delivery of operational support, service, custom development, software vendor management, and project results. Oversee the design, implementation, integration, enhancement, and support of systems and applications supporting Real-Time Payments (RTP), Trade Finance, Electronic Data Interchange (EDI), Insurance, and other critical business functions. Partners with peers, senior management, business units, software vendors, and associate teams to align initiatives, projects, and technology solutions with broader organizational goals while ensuring operational stability, regulatory compliance, and business growth. We seek an experienced Software Development Engineering Manager to join our Payment Technologies Solutions team to provide technical leadership on strategic projects. You’ll develop an A-team with a culture of performance, recognition, and collaboration. Responsibilities - Lead and manage a cross-functional team of technical resources of developers, Analysts, and QA testers, including contractors and strategic vendor partners. - Project and Product Management: - Provides direction and oversight to IT projects and products. - Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. - Develops and utilizes methods of tracking performance. - Managerial Functions: - Establishes and monitors expectations to achieve company and department goals. - Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. - Manages the performance, training, and evaluation of assigned staff. - Maximizes department achievements by providing professional development. - Ensures bank needs are met through prioritization and resource allocation. - Supports budget forecasting, capital planning, and invoicing. - Business Support: - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. - Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. - Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts. - Technical Expertise: - Serves as a technical expert and strategic leader to senior management, associates, and business units. - Ensures that team activities comply with all appropriate configuration, change controls, and security standards. - Participates in business meetings and special projects to provide insight on end-user needs. - Keeps abreast of industry trends. - Identifies and holds accountable vendors in support of system updates and maintenance. Qualifications - Bachelor's Degree and 6 years of experience in Applications development, applications analysis, or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis, or systems engineering. - Preferred Skills: - Minimum of 2 years of tech leadership. - Agile mindset with Payment Technology experience in Faster payments and Trade Finance. - Strong Banking/Payments Industry knowledge with experience delivering on large modernization/transformative efforts. - Ability to influence the architecture and design. - Ability to analyze and troubleshoot production issues. - Outstanding Communication and presentation skills. - Experience with TDD and CICD delivery. - Experience in working with COTS and SaaS solutions. - Experience with on-prem distributed systems as well as Cloud technologies (AWS is a plus). - Hands-on Experience with Java/J2EE, Javascript frameworks, Restful Webservices, web applications, JSM, transactional databases, SQL/ NoSQL databases. - Experience with enterprise integration services/solutions. - Experience and exposure to API gateways. - Experience building cloud-enabled MicroServices and REST APIs. - Implementation experience with SAAS/PAAS based solutions. - Experience with regulatory guidelines (FFIEC, FDIC, etc.) governing the financial industry. - Experience building and maintaining large software platforms, client and employee enablement initiatives. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

• Learn how to plan, control and optimize goods flows — from purchasing through warehousing to shipping • Participate in live sessions and practical projects • Support for questions and job coaching

• Serve as an advanced practice clinical resource across CIBMTR & Clinical Services and partner teams, providing consultation, guidance, and clinical decision support on donor and transplant-related topics. • Translate CIBMTR/NMDP evidence and research findings into operational guidance (e.g., clinical job aids, protocols, scripts, and training) for internal teams and external partners (transplant centers, collection centers, apheresis centers). • Provide clinical leadership for PBSC protocol/IND-related activities and other donor mobilization initiatives (e.g., plerixafor, biosimilars, alternative mobilizing agents), including clinical review, issue escalation, and coordination with operational and medical stakeholders. • Lead and/or support development, implementation, and continuous improvement of clinical processes and governance, including collaboration with WMDA and other professional organizations where appropriate. • Lead and participate in post-transplant genetic findings intake, review, donor notification decision support, and associated data tracking; translate clinically significant findings into donor and/or recipient management recommendations in partnership with medical leadership and genetic counseling resources. • Develop and deliver education and training for donor-facing and partner-facing teams (including clinical operations partners) on key clinical topics (e.g., donor suitability trends, mobilization, adverse events, and emerging donor care considerations). • Partner with NMDP Clinical Operations and frontline teams to align clinical guidance with day-to-day workflows, ensuring consistent implementation across donor and patient-facing programs. • Collaborate with NMDP Clinical Operations to identify emerging clinical issues and operational pain points; support triage, escalation, and rapid resolution using evidence-based recommendations. • Co-develop, update, and operationalize clinical tools with NMDP Clinical Operations (e.g., SOPs, scripts, job aids, and escalation pathways) to support reliable, compliant practice and clear staff messaging. • Maintain ongoing feedback loops with NMDP Clinical Operations to evaluate adoption and impact of clinical guidance (e.g., quality metrics, case reviews, and partner feedback) and drive continuous improvement and communication of updates. • Contribute to development and maintenance of clinical SOPs, protocols, tools, and job aids; ensure alignment with applicable regulatory, privacy, and quality requirements. • Represent Clinical Services in cross-functional projects and strategic initiatives, serving as a subject matter expert for donor and transplant-related clinical considerations. • Respond to clinical and research requests for information; monitor emerging literature and guidance to inform internal recommendations and educational content. • Other duties as assigned.