Role Description This is a remote role that may only be hired in the following location(s): Arizona and North Carolina. This position allocates technical resources and associates within the Enterprise Payments Technology organization. Manages an associate team to ensure the effective delivery of operational support, service, custom development, software vendor management, and project results. Oversee the design, implementation, integration, enhancement, and support of systems and applications supporting Real-Time Payments (RTP), Trade Finance, Electronic Data Interchange (EDI), Insurance, and other critical business functions. Partners with peers, senior management, business units, software vendors, and associate teams to align initiatives, projects, and technology solutions with broader organizational goals while ensuring operational stability, regulatory compliance, and business growth. We seek an experienced Software Development Engineering Manager to join our Payment Technologies Solutions team to provide technical leadership on strategic projects. You’ll develop an A-team with a culture of performance, recognition, and collaboration. Responsibilities - Lead and manage a cross-functional team of technical resources of developers, Analysts, and QA testers, including contractors and strategic vendor partners. - Project and Product Management: - Provides direction and oversight to IT projects and products. - Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. - Develops and utilizes methods of tracking performance. - Managerial Functions: - Establishes and monitors expectations to achieve company and department goals. - Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. - Manages the performance, training, and evaluation of assigned staff. - Maximizes department achievements by providing professional development. - Ensures bank needs are met through prioritization and resource allocation. - Supports budget forecasting, capital planning, and invoicing. - Business Support: - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. - Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. - Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts. - Technical Expertise: - Serves as a technical expert and strategic leader to senior management, associates, and business units. - Ensures that team activities comply with all appropriate configuration, change controls, and security standards. - Participates in business meetings and special projects to provide insight on end-user needs. - Keeps abreast of industry trends. - Identifies and holds accountable vendors in support of system updates and maintenance. Qualifications - Bachelor's Degree and 6 years of experience in Applications development, applications analysis, or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis, or systems engineering. - Preferred Skills: - Minimum of 2 years of tech leadership. - Agile mindset with Payment Technology experience in Faster payments and Trade Finance. - Strong Banking/Payments Industry knowledge with experience delivering on large modernization/transformative efforts. - Ability to influence the architecture and design. - Ability to analyze and troubleshoot production issues. - Outstanding Communication and presentation skills. - Experience with TDD and CICD delivery. - Experience in working with COTS and SaaS solutions. - Experience with on-prem distributed systems as well as Cloud technologies (AWS is a plus). - Hands-on Experience with Java/J2EE, Javascript frameworks, Restful Webservices, web applications, JSM, transactional databases, SQL/ NoSQL databases. - Experience with enterprise integration services/solutions. - Experience and exposure to API gateways. - Experience building cloud-enabled MicroServices and REST APIs. - Implementation experience with SAAS/PAAS based solutions. - Experience with regulatory guidelines (FFIEC, FDIC, etc.) governing the financial industry. - Experience building and maintaining large software platforms, client and employee enablement initiatives. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

• Learn how to plan, control and optimize goods flows — from purchasing through warehousing to shipping • Participate in live sessions and practical projects • Support for questions and job coaching

• Serve as an advanced practice clinical resource across CIBMTR & Clinical Services and partner teams, providing consultation, guidance, and clinical decision support on donor and transplant-related topics. • Translate CIBMTR/NMDP evidence and research findings into operational guidance (e.g., clinical job aids, protocols, scripts, and training) for internal teams and external partners (transplant centers, collection centers, apheresis centers). • Provide clinical leadership for PBSC protocol/IND-related activities and other donor mobilization initiatives (e.g., plerixafor, biosimilars, alternative mobilizing agents), including clinical review, issue escalation, and coordination with operational and medical stakeholders. • Lead and/or support development, implementation, and continuous improvement of clinical processes and governance, including collaboration with WMDA and other professional organizations where appropriate. • Lead and participate in post-transplant genetic findings intake, review, donor notification decision support, and associated data tracking; translate clinically significant findings into donor and/or recipient management recommendations in partnership with medical leadership and genetic counseling resources. • Develop and deliver education and training for donor-facing and partner-facing teams (including clinical operations partners) on key clinical topics (e.g., donor suitability trends, mobilization, adverse events, and emerging donor care considerations). • Partner with NMDP Clinical Operations and frontline teams to align clinical guidance with day-to-day workflows, ensuring consistent implementation across donor and patient-facing programs. • Collaborate with NMDP Clinical Operations to identify emerging clinical issues and operational pain points; support triage, escalation, and rapid resolution using evidence-based recommendations. • Co-develop, update, and operationalize clinical tools with NMDP Clinical Operations (e.g., SOPs, scripts, job aids, and escalation pathways) to support reliable, compliant practice and clear staff messaging. • Maintain ongoing feedback loops with NMDP Clinical Operations to evaluate adoption and impact of clinical guidance (e.g., quality metrics, case reviews, and partner feedback) and drive continuous improvement and communication of updates. • Contribute to development and maintenance of clinical SOPs, protocols, tools, and job aids; ensure alignment with applicable regulatory, privacy, and quality requirements. • Represent Clinical Services in cross-functional projects and strategic initiatives, serving as a subject matter expert for donor and transplant-related clinical considerations. • Respond to clinical and research requests for information; monitor emerging literature and guidance to inform internal recommendations and educational content. • Other duties as assigned.

Role Description The Service Delivery Manager – Evive is responsible for delivering an exceptional client experience by supporting employers and their members on Evive’s personalization-focused SaaS platform. This role blends client relationship management, platform configuration, data analysis, and cross-functional collaboration to ensure each client’s Evive environment is accurate, optimized, and effective. Evive is a post-election engagement platform, and this role requires a strong understanding of client benefit structures, demographic and eligibility data, and health engagement strategies to deliver curated, member-level experiences that drive engagement and value. What You Will Be Responsible For (Essential Functions) - Platform Implementation & Ongoing Delivery: - Lead and guide clients through the implementation of new Evive solutions, including requirements discovery, data intake, and platform setup. - Configure Evive settings to align with client-specific benefit programs, demographics, eligibility rules, communication logic, and personalized journey triggers. - Maintain and update client configurations as plan designs, data inputs, eligibility rules, or engagement strategies change. - Ensure consistent delivery of Evive personalization features, including journey pathways, nudges, recommendations, and outreach communications. - Client Support & Issue Resolution: - Serve as the primary day-to-day point of contact for clients using the Evive platform. - Respond to client questions and incidents in a timely and accurate manner. - Research and resolve inquiries related to eligibility data, personalization logic, health journey outputs, and data file discrepancies. - Own issues and tickets from intake through resolution, coordinating with product, engineering, or data teams as needed. - Testing & Quality Assurance: - Test client-specific Evive configurations, including data mapping, demographic ingestion, benefit-based logic, personalization triggers, and communication workflows. - Validate new or updated functionality to ensure accuracy prior to client launch or new plan year cycles. - Cross-Functional Collaboration: - Partner with product management, engineering, data operations, and call center teams to support successful deployments and smooth onboarding. - Ensure accurate eligibility and event data processing. - Provide actionable client feedback to product teams to influence future platform enhancements. - Training & Client Enablement: - Prepare and deliver product demonstrations, platform walkthroughs, new feature training, and open enrollment updates. - Educate client administrators on best practices for using the Evive portal, dashboards, reporting, and engagement tools. - Data & File Management: - Manage workflows associated with carrier feeds, eligibility files, demographic updates, and other inbound data sources. - Partner with integrated support teams to validate data and track issue resolution. - Continuous Improvement: - Identify opportunities to improve service efficiency, reduce manual effort, and enhance the client and member experience. - Recommend process improvements based on recurring issues or observed platform behavior. - Maintain deep knowledge of Evive’s platform capabilities, rules engine, reporting, and engagement strategies. - Leadership & Team Contribution: - Mentor junior team members or analysts supporting Evive client operations. - Lead or contribute to client meetings, status calls, and strategic planning discussions. - Support pre-sales solutioning discussions or product demonstrations as needed. Qualifications - Bachelor’s degree or equivalent professional experience. - 5+ years of direct client-facing experience in benefits administration, digital health engagement, or HR technology. - 2+ years of experience managing projects or implementations in a SaaS environment. Requirements - Strong technical aptitude with comfort navigating personalization engines, eligibility files, and data-driven systems. - Advanced proficiency in Microsoft Excel, including VLOOKUPs, PivotTables, and data validation. - Excellent written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences. - Strong analytical and problem-solving skills with a data-driven mindset. - Highly organized, detail-oriented, and reliable, with strong follow-through. - Ability to work effectively in a fast-paced, evolving, and sometimes ambiguous environment. - Collaborative team player with a passion for customer success and operational excellence. Nice to Have (Preferred Education and Experience) - Experience with personalization platforms, rules engines, or member engagement technologies. - Prior experience supporting health benefits, wellness, or digital health solutions. - Experience mentoring or guiding junior team members. Benefits - Comprehensive Health Benefits: Health, dental, and vision plans to support your wellness. - Competitive Compensation: A package recognizing your skills and contributions, including performance-based incentives. - Flexible Work Environment: Remote-first, office-friendly options. - Retirement Savings Plans: Employer-sponsored programs for financial security. - Professional Development: Career growth opportunities through training and resources. - Supportive Culture: Collaboration, open communication, and creative problem-solving. - Employee Wellbeing Initiatives: Mental health, financial planning, and wellness resources.