• We are looking for a Quality Assurance Specialist, RN, to build and run our clinical Quality Assurance program. This is a hands-on role focused on operations — not a simple checklist job. You will review patient charts, design and run the QA schedule, and make sure documentation is clear and well-supported across the care team. • You will report to the Senior Director of Clinical Operations. You'll work closely with the Operations team, the Billing team, and the Training and Enablement Specialist to turn QA findings into action. This means finding patterns, fixing problems at their source, and putting corrective action plans in place. • Review clinical charts on a regular schedule for both new hires and current staff. Pull random samples and keep monthly QA records and audit documentation. • Ensure documentation and billing compliance. Every patient encounter should meet billing standards with clear clinical reasoning. Work with the Billing team to resolve unclear cases. • Report larger patterns and gaps to leadership, along with suggested fixes. Help prepare the team for new or changing standards. • Work across teams on QA findings: partner with Operations on workflow and automation fixes, with Billing on documentation and revenue issues, and with the Training and Enablement Specialist to close skill gaps through targeted training. • Build a clinical quality scoring system with clear standards for coaching and escalation. Add these scores to performance reviews so that reviews reflect the quality of care, not just productivity. • Own and grow the QA program overall — including tracking, scoring rules, adverse event reporting, grievance handling, and support for health plan audits. • Keep a clear line between clinical QA and billing QA, and manage the handoff between the two.

• Manages and coordinates with the General Manager the many functions of a hotel • Oversees all aspects of the hotel operations including guest relations, front desk, housekeeping, maintenance, finances, team building, and staff development • Provides the highest quality of service to the customer • Ensures budgeted revenues and profits are achieved • Interprets company policies and provides a safe working environment by ensuring compliance with safety programs and job safety analysis • Ensures adherence to the Guarantee of Fair Treatment policy • Monitors staff training activities to improve efficiency and ensure conformance with standard procedures and practices • Leads, directs and communicates with staff to keep them informed and motivated • Coaches and counsels’ employees to encourage positive behaviors and correct negative behavior • Handles a wide variety of employee related matters such as general employment issues, paperwork, PAN’s, training, etc. • Monitors and resolves various guest service trends and issues • Performs a variety of sales duties and activities • Conducts various property inspections to ensure compliance with applicable standards • Makes sure all assigned equipment is maintained in compliance with service standards • Acts as primary contact for vendors for supplies • Handles a variety of food and beverage services and functions • Ensures that the responsibilities, authorities, and accountability of all assigned employees are defined and understood • Promotes teamwork and employee morale • Analyzes and resolves work problems or assists employees in solving work problems • Assists in moving luggage, packages, furniture, etc. which may weigh up to 50 pounds. • Embraces and drives the CARES program with all staff • Other related managerial duties may also be assigned/required

Role Description Hi, we're Oscar. We're hiring a Sr. Quality of Care Review Nurse to join our Quality team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. About the role: - Clinical Quality programs are designed to enhance clinical outcomes and concierge-level service to our members. - The Senior Clinical Quality Nurse drives clinical performance through the quality auditing and clinical quality of care review process. - Serves as a peer mentor and consultant, working collaboratively with team members to implement audit programs that reflect department goals and key performance indicators. - Meets all regulatory and organizational requirements. You will report into the Nurse Manager, Quality of Care. Work Location: - This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. - Occasional travel may be required for team meetings and company events. Pay Transparency: - The base pay for this role is: $83,628 - $109,761.75 per year. - You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities - Perform quality audits of internal and external member, provider and delegated vendor interactions. - Guide interrater reliability (IRR) assessments, supporting evidence-based clinical decision-making and workflow adherence. - Investigate provider and facility quality of care concerns, identifying and escalating negative performance trends for corrective action. - Consult with company partners to ensure that programs developed meet changing organizational needs while following accreditation and regulatory requirements. - Present quality and performance trend data to organizational partners, delegates and quality subcommittees as applicable. - Collaborate on corrective action plans to address identified gaps. - Compliance with all applicable laws and regulations. - Other responsibilities as assigned. Requirements - Licensed Registered Nurse with active, unrestricted license in state of residence. - Willingness to obtain additional licenses as needed for Oscar's growth (with Oscar's support). - 2+ years of experience as a Registered Nurse. - 2+ years experience working in a clinical care setting. Bonus Points - Health plan utilization management experience or case management experience. - Experience in healthcare quality assurance, including auditing medical records and evaluating clinical information. - Experience in health plan case management. - Bilingual - fluent in Spanish to audit Spanish-language verbal and written interactions. - Bachelor's Degree from an accredited university, BSN Preferred. - A working knowledge of health insurance/benefit concepts - Medicare and Individual Marketplace insurance experience a plus. - Experience with NCQA accreditation standards for utilization management, case management or population health. - CCM or MCG certification. - Experience analyzing performance and other forms of data. - Proficiency using Google applications like Sheets, Docs, Slides and Meets. - Comfortable using Google Meets and other platforms to communicate with internal/external partners. Benefits - Medical, dental, and vision benefits. - 11 paid holidays. - Paid sick time. - Paid parental leave. - 401(k) plan participation. - Life and disability insurance. - Paid wellness time and reimbursements.

Role Description We are seeking a Tier II Help Desk Support Specialist to provide technical troubleshooting, user testing, and quality assurance for a key defense logistics application. This role requires an individual with strong problem-solving skills, attention to detail, and an understanding of inventory management processes. The ideal candidate will work within an Integrated Product Team (IPT) to support production operations, improve testing processes, and enhance system stability. As with any position, additional expectations exist, including: - Adhering to normal working hours - Meeting deadlines - Following company policies as outlined by the Employee Handbook - Communicating regularly with assigned supervisor(s) - Staying focused on the assigned tasks - Completing other tasks as assigned Responsibilities - Provide Tier II Help Desk support to troubleshoot user-reported issues and escalate JIRA tickets to third-party vendors as needed - Assist in resolving application bugs and system inefficiencies by coordinating with development teams - Perform user testing, regression testing, and functional validation to ensure application stability - Create, update, and maintain test scripts and Functional Validation Guides (Use Cases) - Track and analyze testing status and issue resolutions to improve system functionality - Generate detailed test reports and Help Desk performance reports, including lessons learned, corrective actions, and process improvements - Provide subject matter expertise on testing plans, inventory management workflows, and Help Desk procedures - Identify process improvements that enhance efficiency, reduce errors, and streamline application workflows - Contribute to the development of Functional Validation Guides (FVGs), Test Plans, and Help Desk SOPs Qualifications - U.S. Citizenship is required - Experience in Tier II Help Desk support, application troubleshooting, and ticket escalation - Proficiency in user testing, regression testing, and test script development - Strong analytical and problem-solving skills to track and resolve system issues - Ability to work both independently and within a cross-functional IPT team - Excellent verbal and written communication skills - Proficiency in Microsoft Office Suite (Excel, Word, etc.) - If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered Preferred Qualifications - Experience with Defense Logistics Management Standards (DLMS) and associated data exchanges - Familiarity with USMC Ammunition inventory processes and related Warehouse Management Systems (WMS) or Inventory Management Systems (IMS) - Background in supply chain or logistics operations - Understanding of process improvement methodologies to enhance system performance - Experience working in government or DoD IT environments Benefits - Customizable health benefits program - Medical, dental, and vision insurance - Life insurance - Long and short-term disability and other insurance products - Health Savings Account - Flexible Spending Account - 401K Retirement Plan options - Tuition Reimbursement - Assorted voluntary benefits Company Description Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award-winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.