Role Description We are seeking a Tier II Help Desk Support Specialist to provide technical troubleshooting, user testing, and quality assurance for a key defense logistics application. This role requires an individual with strong problem-solving skills, attention to detail, and an understanding of inventory management processes. The ideal candidate will work within an Integrated Product Team (IPT) to support production operations, improve testing processes, and enhance system stability. As with any position, additional expectations exist, including: - Adhering to normal working hours - Meeting deadlines - Following company policies as outlined by the Employee Handbook - Communicating regularly with assigned supervisor(s) - Staying focused on the assigned tasks - Completing other tasks as assigned Responsibilities - Provide Tier II Help Desk support to troubleshoot user-reported issues and escalate JIRA tickets to third-party vendors as needed - Assist in resolving application bugs and system inefficiencies by coordinating with development teams - Perform user testing, regression testing, and functional validation to ensure application stability - Create, update, and maintain test scripts and Functional Validation Guides (Use Cases) - Track and analyze testing status and issue resolutions to improve system functionality - Generate detailed test reports and Help Desk performance reports, including lessons learned, corrective actions, and process improvements - Provide subject matter expertise on testing plans, inventory management workflows, and Help Desk procedures - Identify process improvements that enhance efficiency, reduce errors, and streamline application workflows - Contribute to the development of Functional Validation Guides (FVGs), Test Plans, and Help Desk SOPs Qualifications - U.S. Citizenship is required - Experience in Tier II Help Desk support, application troubleshooting, and ticket escalation - Proficiency in user testing, regression testing, and test script development - Strong analytical and problem-solving skills to track and resolve system issues - Ability to work both independently and within a cross-functional IPT team - Excellent verbal and written communication skills - Proficiency in Microsoft Office Suite (Excel, Word, etc.) - If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered Preferred Qualifications - Experience with Defense Logistics Management Standards (DLMS) and associated data exchanges - Familiarity with USMC Ammunition inventory processes and related Warehouse Management Systems (WMS) or Inventory Management Systems (IMS) - Background in supply chain or logistics operations - Understanding of process improvement methodologies to enhance system performance - Experience working in government or DoD IT environments Benefits - Customizable health benefits program - Medical, dental, and vision insurance - Life insurance - Long and short-term disability and other insurance products - Health Savings Account - Flexible Spending Account - 401K Retirement Plan options - Tuition Reimbursement - Assorted voluntary benefits Company Description Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award-winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

• Liderar e participar do planejamento e da execução estratégica dos testes; • Elaborar, atualizar e executar roteiros de testes avançados com base nos requisitos dos projetos; • Criar relatórios técnicos com evidências de testes manuais, unitários e automatizados, detalhando inconsistências para auxiliar a equipe de desenvolvimento de forma ágil; • Garantir o registro e controle contínuo de erros, cobrar correções e extrair métricas de qualidade de desenvolvimento; • Registrar não conformidades relativas à arquitetura e/ou modelagem dos sistemas, garantindo os padrões exigidos; • Definir insumos e técnicas de abordagens de testes e acompanhar ativamente as etapas de homologação do software junto aos usuários finais do cliente.

Role Description We are looking for a Quality Assurance (QA) engineer to join our team. As a Quality Assurance engineer, you will be responsible for creating and implementing a strategy for quality coordination and testing as well as suggesting solutions to identified quality problems. The ideal candidate will have a strong systems engineering and software development background to perform functional testing and to execute testing practices. Additionally, the candidate should be detail-oriented, creative, analytical, and research-oriented. We are looking for QA engineers who bring fresh ideas, enjoy learning every day, willing to expand their development skills and solve challenging problems, and make a huge visible impact for our company. Job Duties and Responsibilities - Test current products and identifying deficiencies - Suggest solutions to identified product problems - Investigate product quality in order to make improvements to achieve better customer satisfaction - Plan, create and manage the overall Quality Planning strategy - Collaborate with the Product Development team to ensure consistent project execution - Identify quality assurance process bottleneck and suggest actions for improvement - Oversee continuous improvement projects - Collect quality data - Identify key KPIs for product quality - Prepare and present reports and metrics to Senior Management Qualifications - 2+ years of experience as a Quality Assurance Engineer - 2+ years of experience on Voice over IP applications - 2+ years of experience with a variety of different testing techniques such as UI Testing, Backend Testing, Automated Testing, Test Driven Development Strategies and others - 1+ years of experience with coding using JAVA, Javascript, HTML5, CouchDB, Erlang - 2+ years of experience with software QA tools and processes - A sense of ownership and pride in your performance and its impact on the company’s success - Critical thinker and problem-solving skills - Team player - Good time-management skills - Great interpersonal and communication skills Requirements - Nice to also have: - Experience with JIRA and Agile/Scrum development style - Knowledge of one or more server-side programming languages - Knowledge of VoIP platforms and their features - Linux system administration experience Benefits - Biweekly payments, free of deductions from our end - Long-term work relationship perspective - Fully remote job, 40 hours per week, with 2 days off - Paid vacation time and recognition of US holidays - Collaborative and inclusive work environment

• Ensure integrity, accuracy, and compliance of delegated credentialing processes. • Work closely with the Senior Manager to establish, prepare and execute training materials. • Collaborate with the Enrollment Submission team to manage Medicaid, MCO, and commercial payer applications. • Partner with leadership and Contracting to facilitate licensure expansion and network growth into new markets.