• Architect, scale, and optimize the operational engine that powers our partner ecosystem • Transform partner operations from a support function into a measurable growth lever • Own the tools, technology, processes, and AI-driven workflows that enable our partner organization to scale efficiently • Design and execute the operational roadmap to scale the partner ecosystem across resellers and technology alliances • Manage marketplace listing operations and transaction workflows for Microsoft Partner Center • Architect scalable processes for joint account planning, deal registration, and co-sell motions • Embed AI and intelligent automation across the partner lifecycle • Develop programs and tooling that enable partners to drive joint pipeline at scale • Serve as the operational bridge between Alliances, Sales Ops, Revenue Operations, Marketing, Finance, Legal, and IT

• Quality strategy for our clinical platform • Define what quality means at Heartbeat, how we measure it, and how we improve it - across partner-specific configurations, clinical decision support, workflow orchestration, and integration points. You own the quality outcomes, not just the test artifacts. • Validation architecture • Design the systems that make validation fast, reliable, and low-friction - test data strategies, environment management, automation frameworks, CI/CD integration. Give engineers back time by making quality infrastructure a force multiplier, not a tax. • Release confidence • Strengthen release predictability by systematizing validation earlier in the development lifecycle. When something ships, the team should know - with evidence - that it works. • Embedded cross-functional partnership • This is not a handoff role. You'll sit inside the development process - participating in refinement, influencing how work is scoped and acceptance criteria are defined, shaping what "done" means. You're a core member of a small, high-impact team where everyone has direct access to product, engineering, and clinical leadership. • Exploratory testing where it matters • Perform targeted exploratory testing on high-risk areas - new features, edge cases, partner-specific configuration behavior, clinical workflow paths. You know when automation is the right tool and when human judgment is the only tool.

• Leads a group of operational functions and activities performed by Supervisors / Specialists / Analysts • Provides guidance, leadership, coaching and development • Acts as highest point of team escalation for resolution • Proactively identifies key business opportunities and develops strategies

• Help keep immersive guest experiences running reliably once they're live in the world. • Connect clients, vendors, project managers, engineers, and creative leads so tickets move, deployments land, and issues get resolved before they become guest-impacting. • Own the flow of support tickets across multiple live engagements, ensuring every issue has a clear owner, next step, and path to resolution. • Get hands-on with live systems: restart services, monitor and restart containers, apply patches, run documented deployments, follow runbooks, and troubleshoot issues before escalating to engineers. • Help launches and updates land cleanly by coordinating deployment windows with engineering, clients, and vendors, including the occasional off-hours windows required for park downtime. • Keep teams aligned through weekly ticket reviews and support check-ins, capturing action items, confirming owners and due dates, and following through until work is complete. • Make operational knowledge easy to act on by keeping runbooks, after-action reports, deployment plans, and client documentation current, accurate, and easy to find. • Protect project health by tracking support-contract hours and retainer usage, flagging scope creep early so leadership can make timely decisions on change orders.