• Maintain New Hire Tracker. • On-board new hires: obtain information and forms from new hires, communicate new hire information internally; update Corrigo; fleet & support; order p-card, uniforms, badge, tools, supplies, et.al. • Process exiting employees: Samba (MVR program), Abukai, Corrigo systems; fleet, p-card cancellation, PTO/TBT trackers, employee directory, etc. • On-going updates of systems and records (Corrigo, employee directory, fleet program, Abukai, SAMBA, etc.) • Order and manage replacement badges, uniforms, fleet insurance cards, fuel cards, registration renewals and transfers, etc. • Review and provide SAMBA (MVR) report periodically to operations managers. • Assist with work order updates/status in certain client specific Corrigo instances. • Update fleet program website with assigned driver information. • Order office supplies from appropriate/authorized supply vendor for technicians and others, as needed. • Toolbox Talks and Refrigerant Log Tracking. • Assist as needed, with p-card reconciliations and missing receipts. • Attend various group and department wide weekly meetings. • Ad hoc and on-going support to manager and operations technicians, engineers, managers, leadership and other MES support teams. • Assist and back-up support to others on the OC Team. • Special projects/other duties as assigned (for example, but not limited to, payroll, uniform management, SharePoint, Corrigo operational and financial support, Abukai, etc.)

• Own emergency preparedness end to end: pre-incident response planning and training with local Authorities Having Jurisdiction. • Lead facility fire risk assessments and partner with Health and Safety on hazardous materials code compliance. • Own the fire and life safety program: budget, third-party consultant relationships, contracted Inspection, Testing and Maintenance. • Partner with Design and Delivery on plan review and commissioning of fire and life safety systems. • Lead incident investigations using 5-Why and fault tree analysis. • Run the routine inspection program of walkthroughs and Gemba observations. • Travel 50 to 75% across the fleet.

• Process design - with an eye to efficiency; design new and adjust existing customer-centric processes and outcomes in support of continuous improvement • Support organizational Change by rolling out new processes and systems and supervise adoption, both internally and externally to ensure consistency • Analyze positive and negative trends utilizing data from customers, individuals and systems to provide data interpretation • Leveraging data to identify gaps, assess goals and targets, produce gap analysis and promote process & design • Use AI to drive retention and expansion. Design and run AI and agentic workflows, including Claude-based workflows, that catch churn risk early, spot expansion signals, and act on them. • Own the customer lifecycle programs across onboarding, adoption, renewal, and growth, and make them measurably better over time. • Run weekly renewal forecast cadence in partnership with CS leadership. • Build and support the digital and tech-touch strategy that drives adoption and engagement across the customers you cannot reach one to one. • Lead and grow a team, and communicate clearly from the top down, including executive correspondence. • Turn customer data into action through health scoring, early-warning signals, and the metrics that show what is working. • Partner with Customer Success, Product, and Revenue leadership to turn insight into pipeline.

Role Description We are looking for an Operations Administrator to support the day-to-day operations of our proxy and infrastructure businesses. In this role, you will assist customers, coordinate operational tasks, support billing and account-related requests, and help ensure that internal processes run smoothly. Key Responsibilities - Customer Support & Account Management - Provide support through phone, live chat, email, tickets, and other communication channels. - Assist customers with account-related questions, billing concerns, subscription changes, proxy services, and basic troubleshooting. - Follow up with customers to ensure requests and issues are resolved promptly and professionally. - Operations & Administrative Support - Support day-to-day operations for the proxy and infrastructure business, including account updates, service requests, customer onboarding, cancellations, and renewals. - Coordinate operational tasks and ensure requests are completed accurately and on time. - Track and update work using internal tools such as ClickUp, Slack, spreadsheets, dashboards, and ticketing systems. - Billing & Vendor Coordination - Assist with billing-related activities, including payment verification, invoices, refunds, subscription adjustments, and renewals. - Support supplier research, vendor communication, partner outreach, and service follow-ups as needed. - Documentation & Process Improvement - Maintain accurate records, reports, SOPs, templates, and operational documentation. - Identify recurring issues, process gaps, and opportunities for improvement, and share recommendations with the team. - Complete assigned administrative and operational tasks with strong attention to detail and follow-through. Qualifications - 2+ years of experience in customer support, operations, administration, account management, or a related role. - Excellent written and verbal English communication skills. - Strong organizational, multitasking, and time-management abilities. - Comfortable communicating with customers via phone, email, chat, and ticketing systems. - Experience using productivity tools such as Google Workspace, Slack, spreadsheets, and task management software. - Strong attention to detail and ability to work independently in a remote environment. Benefits - Fully Remote Work – Work from anywhere with a reliable internet connection. - Healthcare Coverage – We provide health benefits for you and your family's well-being. - Leave Days, Vacation Time, and Paid Holidays – Recharge and take the time you need. - Equipment Funds – Get support to set up or upgrade your home office. - Profit Sharing – Monthly and annual bonuses tied to company performance. - Long-Term Employment – We value team members who grow with us. - Collaborative Team Culture – Work with a supportive and globally distributed team.