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Commercial Service Specialist
Location
Arizona + 4 moreAll locations: Arizona | Colorado | Illinois | Iowa | Kansas
Posted
3 days ago
Salary
$51.5K - $75.7K / year
Seniority
Senior
Job Description
Commercial Service Specialist
UMB Bank
• Serve as primary point of contact for commercial clients via phone or email to support day-to-day servicing needs • Develop a relationship with the client proactively to identify solutions to problems and improve the client experience • Help to onboard new checking, savings, and CD accounts for clients • Understand the client’s expectations and needs to serve as the point person for all their banking needs • Respond with a sense of urgency to all internal and external client calls, questions and/or concerns • Work in collaboration with the Relationship Team while setting clear expectations regarding deliverables and due dates • Ensure The Unparalleled Customer Experience (TUCE) through quality service and coordination of client needs with other functions as needed and serve as liaison for client • Provide client point of contact for day-to-day banking needs, questions, research, etc. • Manage resolution of client needs by identifying and coordinating appropriate bank resources by partnering with internal departments to ensure client needs are met and problems are followed through to resolution • Identify opportunities proactively for clients to self-serve
Job Requirements
- High school education or equivalent and 3+ years proven customer service experience OR any combination of education and experience that would provide an equivalent background preferably in banking or financial services
- Excellent professional verbal and written communication skills
- Flexibility and ability to multi-task in a fast-paced environment with quick turnaround requests
- Strong organizational skills
- Attention to detail
- Effective time management skills
- Disciplined self-motivation
- Resolution-based problem solving abilities
- Ability to work independently as well as in team environments
- Good interpersonal and networking skills to work with other internal areas
Benefits
- Paid Time Off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Various associate banking benefits
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