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UMB Bank

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Commercial Service Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 1,001-5,000Since 1913H1B SponsorCompany SiteLinkedIn

Location

Arizona + 4 moreAll locations: Arizona | Colorado | Illinois | Iowa | Kansas

Posted

3 days ago

Salary

$51.5K - $75.7K / year

Seniority

Senior

High School3 yrs expExperience acceptedEnglish

Job Description

Commercial Service Specialist

UMB Bank

• Serve as primary point of contact for commercial clients via phone or email to support day-to-day servicing needs • Develop a relationship with the client proactively to identify solutions to problems and improve the client experience • Help to onboard new checking, savings, and CD accounts for clients • Understand the client’s expectations and needs to serve as the point person for all their banking needs • Respond with a sense of urgency to all internal and external client calls, questions and/or concerns • Work in collaboration with the Relationship Team while setting clear expectations regarding deliverables and due dates • Ensure The Unparalleled Customer Experience (TUCE) through quality service and coordination of client needs with other functions as needed and serve as liaison for client • Provide client point of contact for day-to-day banking needs, questions, research, etc. • Manage resolution of client needs by identifying and coordinating appropriate bank resources by partnering with internal departments to ensure client needs are met and problems are followed through to resolution • Identify opportunities proactively for clients to self-serve

Job Requirements

  • High school education or equivalent and 3+ years proven customer service experience OR any combination of education and experience that would provide an equivalent background preferably in banking or financial services
  • Excellent professional verbal and written communication skills
  • Flexibility and ability to multi-task in a fast-paced environment with quick turnaround requests
  • Strong organizational skills
  • Attention to detail
  • Effective time management skills
  • Disciplined self-motivation
  • Resolution-based problem solving abilities
  • Ability to work independently as well as in team environments
  • Good interpersonal and networking skills to work with other internal areas

Benefits

  • Paid Time Off
  • 401(k) matching program
  • Annual incentive pay
  • Paid holidays
  • Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
  • Health savings, flexible spending, and dependent care accounts
  • Adoption assistance
  • Employee assistance program
  • Fitness reimbursement
  • Tuition reimbursement
  • Associate wellbeing program
  • Associate emergency fund
  • Various associate banking benefits

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