• Manage the full cycle of case support: client interaction, information gathering, drafting, and follow-up. • Manage calendars and schedule appointments. • Conduct legal research to support ongoing cases. • Draft legal documents including motions and case-related documentation. • Conduct outbound calls for follow-ups, updates, and clarifications. • Handle inbound calls from clients, often involving sensitive or emotional situations. • Support attorneys by taking ownership of delegated tasks within cases. • Perform general administrative tasks tied to case management. • Coordinate meetings and follow-ups with clients and attorneys. • Gather and organize client-provided information for case preparation. • Act as a key point of contact between clients and the legal team. • Guide clients through sensitive processes and extract necessary information.

Role Description We're looking for a Legal Intake Manager to help us build and run a new intake function at MeanPug. This is a ground-floor opportunity to shape how we deliver intake support to our law firm clients, starting with hands-on pilot workflows and growing into a fully managed service over time. This isn't a call center agent role. We need someone who understands the intake process deeply, can design and document workflows, and is comfortable being both the builder and the operator in the early stages. You'll collaborate closely with our AI Enablement Specialist to integrate voice and automation tools into the intake process as it matures. - Design, document, and implement intake workflows for law firm clients, covering inbound call handling, lead qualification, and handoff to the client's legal team. - Handle overflow inbound calls directly during the pilot phase, running intake conversations with potential clients on behalf of law firms. - Develop intake scripts, qualification criteria, and escalation protocols tailored to each client's practice area and intake standards. - Build out quality assurance processes to ensure intake conversations meet client expectations and legal industry standards. - Partner with our AI Enablement Specialist to identify where voice agents and automation can support or extend the intake function. - Track and report on intake performance metrics including call volume, qualification rates, conversion rates, and handoff quality. - Identify gaps in the intake process and proactively recommend improvements to both the workflow and the technology stack. - Serve as the internal subject matter expert on legal intake best practices across personal injury, criminal defense, family law, and other practice areas. Qualifications - 3 to 5 years of experience in legal intake, case management, paralegal work, legal operations, or call center management in a legal environment. - Deep familiarity with the intake process at a law firm, including how leads are qualified, prioritized, and handed off to attorneys. - Comfortable handling live inbound calls and running intake conversations with people who may be in distress or in urgent situations. - Strong process documentation skills, you can turn a messy workflow into a clean, repeatable system. - Experience working across multiple practice areas or client accounts simultaneously. - Comfortable working independently in a remote environment with minimal oversight. - Strong written and verbal communication skills with high attention to detail. Requirements - Bonus skills (nice to have): - Experience with legal CRM or intake platforms such as Clio, Litify, Filevine, or Lead Docket. - Familiarity with call tracking or call center platforms such as CallRail, Five9, or similar. - Exposure to AI voice agents or automation tools in a legal or call center context. - Experience building or scaling an intake function from scratch. Benefits - Medical, dental, and vision insurance. - Company-sponsored 401(k) with matching. - Flexible work schedule, work when and where you're most productive as long as deliverables are met. - Up to $500 reimbursement for pet adoption fees or vaccinations. - Technology stipend for equipment setup. - Professional development opportunities.

Role Description Le ou la technicien(ne) juridique corporatif(ve) appuiera le service juridique dans la gestion de la gouvernance d’entreprise, du maintien des entités, de la documentation et de la conformité pour nos filiales aux États-Unis et à l’international. Ce poste convient parfaitement à une personne minutieuse, proactive et expérimentée dans la gestion de dossiers juridiques corporatifs dans un environnement mondial dynamique et en évolution rapide. Il s’agit d’un poste entièrement à distance basé au Canada. Principales responsabilités - Gouvernance d’entreprise et documentation - Rédiger et préparer des documents juridiques corporatifs, notamment des résolutions du conseil d’administration et des actionnaires, des procès-verbaux, des procurations, des certificats de dirigeants et des autorisations corporatives. - Tenir à jour les livres de procès-verbaux, les registres corporatifs, les registres statutaires et les organigrammes des entités américaines et étrangères. - Veiller à l’exactitude et à la mise à jour des renseignements sur les entités dans les systèmes internes. - Gestion des entités et dépôts - Coordonner les dépôts annuels, les immatriculations étatiques, les constitutions, les dissolutions, les modifications et autres changements corporatifs dans plusieurs territoires. - Assurer la liaison avec les agents corporatifs, les cabinets d’avocats et les registres gouvernementaux afin de garantir des dépôts conformes et effectués en temps opportun. - Gérer la signature, la notarisation, l’apostille et la légalisation des documents lorsque requis. - Conformité et soutien interne - Soutenir les efforts de conformité corporative, les audits, les vérifications diligentes, le financement et les activités liées aux fusions et acquisitions. - Coordonner les signatures et faciliter la circulation des documents ainsi que les processus d’approbation. - Assister les conseillers juridiques dans la recherche juridique, l’organisation des documents et la préparation de rapports ou de résumés internes. Qualifications - Diplôme/certificat en techniques juridiques (parajuridique) ou expérience professionnelle équivalente. - Plus de 2 ans d’expérience en droit corporatif, opérations juridiques ou soutien juridique interne. - Solide connaissance de la gouvernance d’entreprise, du maintien des entités corporatives et des dépôts dans plusieurs États. - Excellentes aptitudes en rédaction, en organisation et souci méticuleux du détail. - Maîtrise de Microsoft Office et des outils de gestion documentaire et juridique. Requirements - Expérience de travail avec des entités multinationales (p. ex. : Canada, Europe, Moyen-Orient, APAC). - Expérience dans des organisations technologiques, SaaS ou soutenues par le capital-investissement. - Le bilinguisme (anglais/français) est considéré comme un atout. Benefits - Poste entièrement à distance au Canada. - Possibilité de travailler avec un portefeuille mondial d’entreprises technologiques. - Exposition à des dossiers juridiques transfrontaliers, à la structuration corporative et aux fusions et acquisitions. - Culture d’équipe collaborative offrant des possibilités d’évolution professionnelle. - Rémunération et avantages sociaux concurrentiels. - Fourchette salariale estimée : 60 000 $ à 85 000 $ CAD. La rémunération réelle sera établie en fonction des conditions du marché local et de l’expérience pertinente.

Role Description We are seeking a reliable and flexible Virtual Assistant to support our team. This is a fully remote position that requires someone who can handle various ad-hoc tasks, help make sure our website and features are working smoothly, manage occasional phone communications, and provide administrative support as needed. The ideal candidate will be comfortable working independently, adaptable to changing priorities, and able to jump into different tasks with minimal supervision. If you're a self-starter who thrives in a flexible work environment, we'd love to hear from you. - Handle ad-hoc administrative tasks and projects as they arise - Help test our website and features to confirm everything works as intended, exploring pages, forms, links, and workflows the way a typical user would - Flag and clearly report any bugs, glitches, or unexpected behavior, including the steps to reproduce them - Re-check items after fixes are made to confirm issues have been resolved - Keep simple records or checklists of what has been reviewed and tested - Assist with time-sensitive requests and last-minute tasks - Maintain organized records and documentation - Communicate effectively with the team despite time zone differences - Adapt quickly to changing priorities and new assignments - Comfortable handling phone calls in English with professional communication skills - Strong attention to detail and the ability to notice when something isn't working correctly - Comfortable navigating websites and web apps, and following steps to test features - Strong organizational skills and ability to manage multiple tasks independently - Proficiency in MS Office and Google Suite - Flexible and adaptable to ad-hoc requests and varying workloads - Reliable internet connection and quiet workspace for phone calls - Self-motivated with excellent time management skills - Previous experience as a virtual assistant or in a remote administrative role preferred - Comfortable working fully remote with minimal direct supervision Benefits - Paid Time Off - Work from home