Role Description We're looking for a Legal Intake Manager to help us build and run a new intake function at MeanPug. This is a ground-floor opportunity to shape how we deliver intake support to our law firm clients, starting with hands-on pilot workflows and growing into a fully managed service over time. This isn't a call center agent role. We need someone who understands the intake process deeply, can design and document workflows, and is comfortable being both the builder and the operator in the early stages. You'll collaborate closely with our AI Enablement Specialist to integrate voice and automation tools into the intake process as it matures. - Design, document, and implement intake workflows for law firm clients, covering inbound call handling, lead qualification, and handoff to the client's legal team. - Handle overflow inbound calls directly during the pilot phase, running intake conversations with potential clients on behalf of law firms. - Develop intake scripts, qualification criteria, and escalation protocols tailored to each client's practice area and intake standards. - Build out quality assurance processes to ensure intake conversations meet client expectations and legal industry standards. - Partner with our AI Enablement Specialist to identify where voice agents and automation can support or extend the intake function. - Track and report on intake performance metrics including call volume, qualification rates, conversion rates, and handoff quality. - Identify gaps in the intake process and proactively recommend improvements to both the workflow and the technology stack. - Serve as the internal subject matter expert on legal intake best practices across personal injury, criminal defense, family law, and other practice areas. Qualifications - 3 to 5 years of experience in legal intake, case management, paralegal work, legal operations, or call center management in a legal environment. - Deep familiarity with the intake process at a law firm, including how leads are qualified, prioritized, and handed off to attorneys. - Comfortable handling live inbound calls and running intake conversations with people who may be in distress or in urgent situations. - Strong process documentation skills, you can turn a messy workflow into a clean, repeatable system. - Experience working across multiple practice areas or client accounts simultaneously. - Comfortable working independently in a remote environment with minimal oversight. - Strong written and verbal communication skills with high attention to detail. Requirements - Bonus skills (nice to have): - Experience with legal CRM or intake platforms such as Clio, Litify, Filevine, or Lead Docket. - Familiarity with call tracking or call center platforms such as CallRail, Five9, or similar. - Exposure to AI voice agents or automation tools in a legal or call center context. - Experience building or scaling an intake function from scratch. Benefits - Medical, dental, and vision insurance. - Company-sponsored 401(k) with matching. - Flexible work schedule, work when and where you're most productive as long as deliverables are met. - Up to $500 reimbursement for pet adoption fees or vaccinations. - Technology stipend for equipment setup. - Professional development opportunities.

Role Description Le ou la technicien(ne) juridique corporatif(ve) appuiera le service juridique dans la gestion de la gouvernance d’entreprise, du maintien des entités, de la documentation et de la conformité pour nos filiales aux États-Unis et à l’international. Ce poste convient parfaitement à une personne minutieuse, proactive et expérimentée dans la gestion de dossiers juridiques corporatifs dans un environnement mondial dynamique et en évolution rapide. Il s’agit d’un poste entièrement à distance basé au Canada. Principales responsabilités - Gouvernance d’entreprise et documentation - Rédiger et préparer des documents juridiques corporatifs, notamment des résolutions du conseil d’administration et des actionnaires, des procès-verbaux, des procurations, des certificats de dirigeants et des autorisations corporatives. - Tenir à jour les livres de procès-verbaux, les registres corporatifs, les registres statutaires et les organigrammes des entités américaines et étrangères. - Veiller à l’exactitude et à la mise à jour des renseignements sur les entités dans les systèmes internes. - Gestion des entités et dépôts - Coordonner les dépôts annuels, les immatriculations étatiques, les constitutions, les dissolutions, les modifications et autres changements corporatifs dans plusieurs territoires. - Assurer la liaison avec les agents corporatifs, les cabinets d’avocats et les registres gouvernementaux afin de garantir des dépôts conformes et effectués en temps opportun. - Gérer la signature, la notarisation, l’apostille et la légalisation des documents lorsque requis. - Conformité et soutien interne - Soutenir les efforts de conformité corporative, les audits, les vérifications diligentes, le financement et les activités liées aux fusions et acquisitions. - Coordonner les signatures et faciliter la circulation des documents ainsi que les processus d’approbation. - Assister les conseillers juridiques dans la recherche juridique, l’organisation des documents et la préparation de rapports ou de résumés internes. Qualifications - Diplôme/certificat en techniques juridiques (parajuridique) ou expérience professionnelle équivalente. - Plus de 2 ans d’expérience en droit corporatif, opérations juridiques ou soutien juridique interne. - Solide connaissance de la gouvernance d’entreprise, du maintien des entités corporatives et des dépôts dans plusieurs États. - Excellentes aptitudes en rédaction, en organisation et souci méticuleux du détail. - Maîtrise de Microsoft Office et des outils de gestion documentaire et juridique. Requirements - Expérience de travail avec des entités multinationales (p. ex. : Canada, Europe, Moyen-Orient, APAC). - Expérience dans des organisations technologiques, SaaS ou soutenues par le capital-investissement. - Le bilinguisme (anglais/français) est considéré comme un atout. Benefits - Poste entièrement à distance au Canada. - Possibilité de travailler avec un portefeuille mondial d’entreprises technologiques. - Exposition à des dossiers juridiques transfrontaliers, à la structuration corporative et aux fusions et acquisitions. - Culture d’équipe collaborative offrant des possibilités d’évolution professionnelle. - Rémunération et avantages sociaux concurrentiels. - Fourchette salariale estimée : 60 000 $ à 85 000 $ CAD. La rémunération réelle sera établie en fonction des conditions du marché local et de l’expérience pertinente.

Role Description We are seeking a reliable and flexible Virtual Assistant to support our team. This is a fully remote position that requires someone who can handle various ad-hoc tasks, help make sure our website and features are working smoothly, manage occasional phone communications, and provide administrative support as needed. The ideal candidate will be comfortable working independently, adaptable to changing priorities, and able to jump into different tasks with minimal supervision. If you're a self-starter who thrives in a flexible work environment, we'd love to hear from you. - Handle ad-hoc administrative tasks and projects as they arise - Help test our website and features to confirm everything works as intended, exploring pages, forms, links, and workflows the way a typical user would - Flag and clearly report any bugs, glitches, or unexpected behavior, including the steps to reproduce them - Re-check items after fixes are made to confirm issues have been resolved - Keep simple records or checklists of what has been reviewed and tested - Assist with time-sensitive requests and last-minute tasks - Maintain organized records and documentation - Communicate effectively with the team despite time zone differences - Adapt quickly to changing priorities and new assignments - Comfortable handling phone calls in English with professional communication skills - Strong attention to detail and the ability to notice when something isn't working correctly - Comfortable navigating websites and web apps, and following steps to test features - Strong organizational skills and ability to manage multiple tasks independently - Proficiency in MS Office and Google Suite - Flexible and adaptable to ad-hoc requests and varying workloads - Reliable internet connection and quiet workspace for phone calls - Self-motivated with excellent time management skills - Previous experience as a virtual assistant or in a remote administrative role preferred - Comfortable working fully remote with minimal direct supervision Benefits - Paid Time Off - Work from home

Role Description The interns will be placed within the Dalan Digital Project under the Democratic Governance portfolio, which focuses on strengthening digital governance systems, legal frameworks, and public service delivery in Timor-Leste. The project aims to support the development of integrated, inclusive, and citizen-centered digital services by enhancing legislative frameworks, digital infrastructure, and institutional capacity. Interns will contribute to key areas including: - Digital governance - Legislative and regulatory development (such as cybersecurity, data protection, and digital services) - Accountability - Inclusive service delivery at national and local levels Through this placement, interns will gain exposure to: - Policy development - Digital transformation initiatives - Stakeholder engagement - Capacity-building efforts that strengthen governance institutions and processes in line with Timor-Leste’s digital transformation agenda Duties and Responsibilities - Support in conducting legal research, gathering, analysing, and maintaining information on existing laws, regulations, and policies related to cybersecurity, data protection, digital identity, e-commerce, and digital services. - Assist in preparing legal research documents, policy briefs, and analytical reports. - Assist with daily administrative and coordination tasks, including organizing stakeholder consultations and meetings, maintaining legislative and project records, and supporting documentation processes related to legal framework development. - Contribute to the development and updating of legislative work plans, timelines, and tracking tools to ensure smooth progress of drafting and consultation processes. - Assist in the coordination of workshops, consultations, and meetings with key stakeholders, including government institutions, National Parliament, Central Bank, private sector, and development partners. - Develop knowledge products including legal summaries, briefing notes, presentations, and reports for internal and external use. - Engage with team members and external stakeholders to support effective communication, collaboration, and information sharing on digital legislative initiatives. - Assist in the development of pipeline projects by supporting the drafting of concept notes and proposals related to digital governance, cybersecurity, and data protection frameworks. - Monitor and track the progress of legislative development activities, including drafting processes, stakeholder consultations, and feedback integration. - Support awareness-raising and communication efforts by preparing content for newsletters, social media, and outreach materials. Qualifications - Applicants to the UNDP internship programme must meet one of the following requirements: - Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher) in international development, social sciences, social policy, law, gender or related field. - Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent) in a relevant field. - Have recently graduated with a university degree (as defined above) and, if selected, must start the internship within one year of graduation. - Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program. Benefits - Interns will accrue combined sick and annual leave at the rate of 1 ½ days per month. - Stipend intended to help cover related, basic daily expenses, such as meals and transportation at the duty station. - Monthly stipend rates will be published annually by the Bureau for Management Services’ Office of Human Resources (BMS/OHR). Company Description UNDP is the leading development organization in Timor-Leste, supporting the country in achieving the Sustainable Development Goals (SDGs) by helping design and implement effective policies, build leadership skills, and strengthen institutional and partnership capacities. - Economic Transformation - Accountable Governance - Sustainable Development and Resilience - Gender Equality We advocate for and support gender equality in all our activities.