• Lead a portfolio of stores to deliver exceptional customer experience, drive operational excellence, and achieve business goals. • Develop high-performing store leadership teams and execute brand strategies. • Maximize district profitability by supporting stores in achieving sales, expense, and inventory goals. • Recruit, hire, and retain diverse, high-caliber talent; ensure stores are optimally staffed and succession plans are in place. • Conduct regular store visits, audits to ensure compliance with brand standards and policies. • Foster a culture of inclusion, creativity, and continuous improvement.

• Identify and implement opportunities to improve SOX processes through automation, AI, analytics, and process redesign. • Develop and execute a roadmap for SOX transformation and continuous improvement. • Simplify and standardize control activities across the organization. • Build data-driven monitoring and reporting capabilities. • Introduce innovative solutions that improve efficiency, transparency, and compliance effectiveness. • Partner with business, technology, and audit stakeholders to drive change and adoption of new tools and processes. • Support the development of a modern, technology-enabled SOX compliance function.

• Report directly to the executive team throughout consulting assignments for financial risk management clients • Manage a small team of professionals including our employees and client resources on customer engagements • Identify, plan, coordinate, verify deliverables on customer engagements • Ensure data and information related to projects are managed within budget and time constraints • Collaborate with business unit and IT sponsors to establish project goals, success criteria, and risk assessments • Manage approved funding with business sponsors and IT • Cooperate with architecture team members to ensure alignment of solutions with IT strategy • Organize successful project delivery within various IT teams • Create and manage realistic project plans with buy-in from resources involved • Deliver status reports to stakeholders and facilitate communication among stakeholders and teams

Role Description The Manager, Implementations is responsible for managing a team of implementation professionals and providing leadership, coaching, and direction to ensure high-quality delivery across all client projects. Additionally, they will lead and coordinate client implementations of new DataSpring solutions, with a primary focus on Coordination of Benefits (COB) implementations while also supporting other DataSpring solution implementations as business needs require. This leader will serve as a trusted subject matter expert on COB implementation strategy, helping clients successfully adopt complex healthcare data exchange solutions while mentoring implementation team members supporting both COB and non-COB products. This position requires an ability to assess the needs of clients during the implementation process and to lead the solutioning process at DataSpring. This position interacts with and is an integral part of a team of professionals dedicated to the achievement of client satisfaction, revenue realization, and long-term growth in line with DataSpring goals. The Manager, Implementations is a full-time, remote, exempt position and reports to the Director, Implementations. Qualifications - Strong understanding of Coordination of Benefits (COB), payer operations, healthcare data exchange, eligibility workflows, or related healthcare administrative processes. - Excellent organizational, prioritization, and time management skills. - Exceptional interpersonal and telephone communication skills with the ability to effectively move the client through the implementation process. - Ability to synthesize client needs and present DataSpring Solutions in a responsive manner. - Ability to handle multiple tasks seamlessly without reduction in quality. - Strong attention to detail and desire to provide resolution ensuring client satisfaction. - Ability to experience negative results and yet retain and sustain focus, professionalism, and enthusiasm for work and DataSpring products over an extended period. - Ability to interact, cooperate, and work closely with all levels of internal and external colleagues. - Ability to work independently and sustain a high level of motivation and enthusiasm. - Possesses a strong work ethic and desire to contribute individually, to the team, and organization. - Fully proficient with current CRM software as well as Microsoft Office, Word, Excel, and PowerPoint. Requirements - 5+ years of experience implementing COB, payer operations, eligibility, claims, enrollment, provider data management, or other healthcare administrative technology solutions. - Demonstrated understanding of healthcare payer workflows, healthcare data exchange, or administrative transactions, with the ability to translate complex business processes into successful client implementations. - Experience supporting software developers and technical teams in client organizations as they adopt new solutions. - Experience managing and developing a team, including performance coaching, workload oversight, and supporting professional growth. - B.A./B.S. degree in Business, Healthcare, Technology, or related field required. Benefits - Competitive compensation and a comprehensive benefits package for full-time employees. - Medical, dental, and vision coverage. - 401(k) with company contributions and matching. - Paid parental leave. - Tuition assistance. - Generous paid time off. - Commitment to investing in our people and supporting professional growth over time. Company Description DataSpring is the trusted data connector at the core of healthcare. For more than 25 years, we have powered the industry with the largest and most complete healthcare data foundation in the U.S., including more than 4.8 million provider data records sourced directly from providers and member data representing 75% of covered lives supplied by health plans. By improving how essential information flows across the system, DataSpring helps healthcare operate more efficiently, accurately, and with greater confidence.