• Resolve customer insurance requests via Salesforce cases, phone calls, and internal workflows • Service property policies (coverage changes, renewals, endorsements, billing questions, etc.) • Deliver high-quality customer experiences — especially in complex or time-sensitive situations • Partner directly with carrier partners and referral sources to advocate for clients • Maintain strong documentation and data accuracy within Salesforce • Identify inefficiencies and suggest process improvements • Operate with accountability and autonomy in a fully remote environment

• Provide administrative and operational support to the Revenue team by helping resolve day-to-day requests • Coordinate information across departments • Ensure sales representatives have the resources they need to serve agency partners effectively • Research issues, track down information, and coordinate responses across internal teams • Assist with internal agency-related inquiries, operational requests, and follow-up activities • Maintain visibility into open issues and ensure timely resolution • Assist Revenue navigate internal systems, processes, and support channel • Identify gaps in the Revenue team's toolkit, knowledge base, and operational resources and communicate to Marketing • Assist with onboarding new Revenue team members • Support field readiness and adoption of new tools and processes and identify ongoing training opportunities • Support reporting, visibility, and operational tracking efforts • Identify opportunities to streamline workflows, reduce manual effort, and improve efficiency • Support Revenue Operations initiatives and special projects as needed • Deliver a high-quality service experience for internal stakeholders

• In this role, you will provide comprehensive support across a variety of marketing initiatives and daily operational workflows. • Proven experience managing social media accounts (LinkedIn, X/Twitter), drafting newsletters, and creating clean, professional marketing collateral. • Executing and monitoring digital marketing campaigns across social media, email channels, and content platforms to drive brand awareness and engagement. • Drafting engaging copy for newsletters, social media posts, and marketing collateral, ensuring all materials align with our brand voice. • Experience using CRMs (such as Salesforce or HubSpot) to manage lead tracking, update customer data and assist with client communication workflows. • Providing expert oversight for daily administrative tasks, including calendar management, meeting coordination, CRM updates, and data management. • Tracking, analyzing, and reporting on marketing campaign performance metrics to help optimize future outreach strategies. • Monitoring digital communities, engaging with our audience online, and ensuring all customer-facing touchpoints maintain a premium standard. • Delivering insightful, tailored support to address unique, fast-moving operational challenges as the business scales.

Role Description Join a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued. The Customer Service Representative serves as a key point of contact for policyholders, agents, and internal partners. This role is responsible for handling service-related inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently. This position is remote from your home. Every interaction reflects our department motto: “100% Right…100% of the Time…Doing the Very Best for our Customers.” Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities - Respond to service requests across multiple communication channels while meeting established service level objectives - Provide policy and coverage information, including account status, transaction history, and explanations of coverage - Assist agents and policyholders with policy issuance, continuation, and updates - Process policy changes accurately and efficiently - Resolve customer complaints, concerns, and inquiries in a timely and professional manner - Build trust-based relationships by listening to customer needs and educating them on appropriate products and services - Collaborate with internal departments to ensure effective resolution of customer needs - Perform administrative and basic clerical/accounting functions as required - Adhere to company guidelines, procedures, and regulatory compliance standards - Perform other duties as assigned Qualifications - High school diploma or GED - Active Personal Lines Property & Casualty Agent License (2-20 FL) - Ability to maintain licensure in required states based on business needs - Strong verbal and written communication skills - Proficiency in database systems, internet applications, and Microsoft Office - Strong organizational skills and ability to manage multiple priorities - High level of accuracy and attention to detail - Ability to work independently and collaboratively - If remote, ability to maintain stable internet service and a quiet work environment Preferred - Prior insurance agency or carrier experience in a customer service role - Bilingual (Spanish/English) Schedule & Additional Details - Working hours: 11:00 a.m. – 8:00 p.m. (ET) after training - Generous additional compensation available for optional Saturday shifts What You Can Expect - A supportive, team-oriented culture - Opportunities for continued learning and career growth - Recognition for service excellence and performance - A workplace built on trust, integrity, and respect Apply today to grow your career with Stillwater Insurance Group. Employment offers are contingent upon successful completion of a background investigation and pre-employment drug screening. Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.