Clubessential Holdings

Role Description If you love the fitness industry and are inspired to help studios and their members achieve their fitness and financial goals, we want you to join our team. As a top-notch Customer Success Specialist on our Customer Success team, you are responsible for providing first level support to our national customer base by phone, live chat and support tickets in Zendesk. To be successful in this role you will be an enthusiastic problem solver. You will demonstrate empathy in writing and in tone of voice, a focus on customer success, and a willingness to get involved to help drive results and deliver positive customer outcomes. You will be a brand ambassador willing to go the extra mile to ensure complete customer satisfaction and represent ClubReady with integrity. Schedule & Hours - Support team operates in scheduled eight-hour shifts between 6:00 AM and 9:00 PM CT Monday through Friday. - Weekend hours are from 8:00 AM to 5:00 PM. - This opening is for a Monday–Friday shift. - Consistent, full-time schedule expected once training is completed. - Applicants must be available for any shift within weekday operating hours. What You'll Do - Provide outstanding customer support for a suite of software products through all support channels (tickets, chat, phone/Zoom) and ongoing management of tickets. - Identify and resolve customer issues, using various troubleshooting methods and resources. - Communicate effectively with customers, both verbally and in writing, to address their concerns and provide solutions. - Ensure a positive customer experience by providing timely and accurate support and addressing their needs. - Effectively communicate ticket status and resolution. - Maintain accurate records of customer interactions, issues, and resolutions. - Take ownership of customer issues and provide resolution or know when and how to escalate issues to appropriate teams. - Create documentation and knowledge base articles to improve service delivery. - Act as liaison between clients and management to enhance overall customer experience. - Meet live chat, response time, and customer satisfaction performance targets. Qualifications - College degree preferred and/or up to a year of equivalent relevant experience. - Fitness studio experience with ClubReady is a plus. - Sound judgment and excellent problem-solving skills with the ability to work with customers that are both technical and non-technical. - Prior customer service experience in a SaaS (software-as-a-service) environment preferred but not required. - Must be personable and enjoy working in a customer-facing role, possessing the ability to build relationships with customers. - Superb written and verbal communication skills and an ability to empathize with customers. - Strong interpersonal skills to communicate effectively with any customer regardless of title and to work collaboratively with different teams. - Ability to work well under pressure. - Detail oriented. - Flexibility to work irregular hours, when required. - Excellent multitasking and problem-solving skills. - Team player driven by success, and a willingness to demonstrate leadership. - Candidates must be located within specified states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Kentucky, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. Benefits - Equal opportunity employer dedicated to building a diverse and inclusive workplace. - All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law. - Broad salary ranges for roles to account for variations in knowledge, skills, experience, market conditions and locations. - Candidates are typically placed into the range based on various factors including internal peer equity.

Role Description - Design, optimize, and maintain stored procedures and SSRS reports across the ClubReady reporting environment. - Own the customer-facing Postgres data mart product serving enterprise clients. - Co-own migrating from the legacy Go ETL to the new Fivetran → Snowflake → dbt → Postgres pipeline, partnering with the central data team. - Serve as technical domain expert for assisting data mart customers. - Triage and resolve customer-reported data discrepancies. - Author Azure DevOps work items, review pull requests, and operate inside two-week sprints. - Maintain the internal data dictionary and the external data documentation. - Tune queries and indexes against very large tables (multi-billion-row scale) where wrong choices have real customer-visible cost. - Join customer calls directly with enterprise account managers and customer-side data analysts to scope and deliver work. Qualifications - 5+ years of data engineering or BI development experience with deep T-SQL and SQL Server in a transactional, customer-facing environment. - Bachelor's degree in Computer Science, Information Systems, Engineering, or related field — or equivalent professional experience. - Production experience with at least one analytics warehouse stack (Snowflake, BigQuery, or Redshift) and modern ELT tooling (dbt, Fivetran, Airbyte, or similar). - Strong query performance instincts: indexing strategy, execution plans, statistics, partitioning, and rewrite patterns for legacy procs. - Proficiency in SQL and at least one scripting language (Python preferred). - Experience with SSRS or another enterprise reporting platform. - Demonstrated ability to operate as a senior IC: own scope end-to-end without close supervision. - Excellent written and verbal communication. - Comfort working directly with external customers and stakeholders (finance teams, account managers, customer-side analysts). Requirements - Customer-Facing: Comfortable being the technical face of BI to enterprise customers, finance teams, and account managers who don't read SQL. - Senior IC Mindset: Owns scope end-to-end — writes their own work items, pushes their own PRs, defends their own estimates. - Performance-Instinctive: Reads execution plans, indexes, and statistics fluently; debugs why a 5-second proc went to 5 minutes without flailing. - Pragmatic: Comfortable maintaining legacy systems while migrating to new ones; doesn't insist on rebuilds when the runway doesn't support it. - Accountable/Responsible: Takes initiative on a small team where the customer surface is much larger than the engineering headcount. Preferred Qualifications - Experience supporting a multi-tenant data product (per-customer schemas, row-level security, tenant onboarding workflows). - Postgres at production scale. - Experience within the boutique fitness industry. - Go experience for maintaining the legacy custom ETL during the sunset period. - Familiarity with Azure DevOps for source control and work tracking. - Exposure to AI-assisted analytics work (Snowflake Cortex, Claude, embedded LLM reporting). - Track record of mentoring or growing more junior engineers. Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at talentsupport@xplortechnologies.com .

Role Description Join our Golf and Club team as Digital Marketing Specialist to make a real impact every day. The Digital Marketing Specialist is responsible for managing and executing comprehensive digital marketing programs for foreUP customers. This role develops, implements, and optimizes marketing strategies designed to increase rounds, memberships, event participation, customer engagement, and overall revenue. This position encompasses the full spectrum of managed marketing services, including: - Paid advertising - Search engine optimization (SEO) - Generative Engine Optimization (GEO) - Content creation - Email marketing - Promotional campaigns - Website optimization - Local search visibility - Customer communications The ideal candidate combines marketing expertise, creativity, analytical thinking, and strong customer service skills to successfully manage multiple customer accounts while delivering measurable business outcomes. Some of the things you'll do: - Manage digital marketing activities for a portfolio of foreUP customers. - Develop customer-specific marketing plans based on business goals, seasonal priorities, and promotional opportunities. - Create, launch, monitor, and optimize paid advertising campaigns across Google Ads and other approved platforms. - Build and manage email campaigns, newsletters, automated communications, and promotional messages. - Create and schedule marketing content, including social-media posts, blog posts, event promotions, and basic website updates. - Promote tournaments, leagues, memberships, events, and special offers on behalf of customers. - Meet with customers to understand priorities, gather content, review performance, and recommend improvements. - Monitor campaign performance, manage budgets, and provide clear reporting on results, engagement, leads, and return on marketing investment. - Maintain accurate documentation of campaigns, customer communication, and account activity. - Collaborate with internal teams to resolve technical issues, support onboarding, and improve customer results. - Apply SEO, local-search, and GEO best practices when relevant to customer marketing campaigns. - Stay current on digital-marketing trends, platform updates, and opportunities to improve foreUP’s managed marketing services. Working arrangements: Fully Remote in United States. You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship. Qualifications - Bachelor’s degree in Marketing, Communications, Business, Digital Media, or a related field, or equivalent professional experience. - 2+ years of experience in digital marketing, marketing operations, agency services, or a client-facing marketing role. - Experience creating, managing, and optimizing paid advertising campaigns, preferably through Google Ads. - Working knowledge of SEO, content marketing, and website optimization best practices. - Experience creating email campaigns, newsletters, promotional content, or social-media posts. - Strong written and verbal communication skills with the ability to work directly with customers. - Ability to review campaign data, explain results clearly, and recommend improvements. - Strong organizational skills with the ability to manage multiple customer accounts and priorities. - Experience using content-management systems, email-marketing platforms, analytics tools, or CRM systems. - Ability to learn new platforms, processes, and digital-marketing best practices. Requirements - Experience with WordPress, Google Analytics, Google Search Console, marketing-automation tools, or similar platforms. - Google Ads, Google Analytics, HubSpot, or related certifications. - Experience working with golf courses, hospitality, recreation, membership-based businesses, or local service organizations. Benefits - At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. - We encourage you to apply even if you think you do not tick all the boxes. Values and Life at Xplor Our five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day: - Find a better way - Do the right thing - Say it straight - Win together - Own the outcome If these values sound like you and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at talentsupport@xplortechnologies.com.

Role Description Join our Clubessential team as Customer Support Specialist I, Accounting to make a real impact every day. We say that because we know that every conversation we have, every interface we design, and every new feature we ship is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve. - Serve as the initial contact for client support requests via phone, email, chat and voicemail, ensuring timely and effective resolution. - Provide advanced support for Clubessential products including accounting, payments, membership, banquets, reporting, hardware integrations, and related technical environments. - Document client interactions comprehensively in CRM systems and manage escalation to higher support levels when necessary. - Engage with clients to understand their needs, offering value-added solutions and demonstrating technical proficiency. - Troubleshoot payment solution issues and work with third-party partners to resolve complex problems related to credit card devices, networking and processing. - Act as a trusted advisor to clients, managing expectations and promoting product adoption. - Proactively monitor client utilization and health, identify at-risk accounts, and implement strategies to improve retention and satisfaction. - Maintain full product knowledge by engaging in product release information along with any new products or services offered. - Assist Product team and Internal Customers to develop ideas, concepts and solutions that help the product meet company objectives allowing for company growth and ease to implement and support the product ongoing. - Own and resolve complex, multi-system client issues related to payment processing, accounting workflows, and reporting with minimal escalation. Working arrangements: Fully Remote in the United States. You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship. Qualifications - Bachelor’s degree in Business Administration, Accounting, Finance, or a related field preferred. - Strong technical proficiency with curiosity and ability to quickly learn new software and technologies. - Solid understanding of financial processes including budgeting, forecasting, and financial reporting. - Exceptional communication skills with the ability to interact effectively with both technical and non-technical stakeholders. - Demonstrated problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. - Process-oriented with a knack for improving and streamlining operations. - Team-oriented with a proactive approach to client support and relationship management. Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: - Find a better way - Do the right thing - Say it straight - Win together - Own the outcome If these values sound like you and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at talentsupport@xplortechnologies.com.

Role Description Join our Xplor Recreation as Business Development Representative to make a real impact every day. As a Business Development Representative (BDR), you are responsible for generating high quality pipeline and creating qualified sales opportunities across the Xplor Recreation portfolio, including RecDesk, Next Rec, CampBrain, Vermont Systems, and ePACT. This role is focused on proactive outbound prospecting, strategic lead qualification, and creating meaningful engagement with recreation organizations across North America. You will work closely with Sales and Marketing teams to: - Identify the right accounts - Engage key decision makers - Qualify business needs - Transition sales ready opportunities to Account Executives The BDR role is a foundational position within the Revenue organization with clear opportunities for career growth across Sales, Revenue Operations, Customer Success, Marketing, and leadership paths. Success in this role is measured by: - Pipeline quality - Consistency of execution - CRM discipline - Conversion performance - The ability to create valuable conversations with prospective customers Some of the things you'll do: - Pipeline Generation & Prospecting - Execute structured outbound prospecting campaigns across phone, email, LinkedIn, and other approved channels to generate qualified pipeline. - Identify and engage target accounts, stakeholders, and buying committees within parks and recreation agencies, camps, municipalities, YMCAs, schools, military recreation, and other recreation focused organizations. - Maintain consistent daily prospecting activity aligned with team goals, territory priorities, and campaign initiatives. - Personalize outreach messaging based on prospect needs, industry trends, and business challenges. - Lead Qualification & Opportunity Development - Qualify leads using established qualification frameworks and sales processes. - Occasionally engage Marketing Qualified Leads (MQLs) when assigned, qualify and determine sales readiness prior to handoff to Account Executives. - Conduct discovery conversations to understand organizational structure, operational challenges, existing systems, purchasing processes, timelines, and business priorities. - Assess product fit across the Xplor Recreation portfolio and route opportunities to the appropriate business unit when needed. - Schedule and coordinate meetings and demos with the appropriate sales representative. - CRM & Process Management - Maintain accurate and complete records within CRM and sales engagement platforms, including activities, notes, contacts, account updates, qualification details, and next steps. - Ensure leads are properly managed through defined lifecycle stages and follow established routing, reassignment, and handoff procedures. - Maintain strong attention to detail and operational discipline to support forecasting accuracy and reporting reliability. - Utilize outreach and automation tools effectively while balancing personalization and quality engagement. - Market & Product Knowledge - Develop a strong understanding of the recreation technology market, customer segments, industry trends, and competitive landscape. - Learn and communicate the value propositions, positioning, and differentiators of each business unit within the Xplor Recreation portfolio. - Confidently handle early stage objections and competitive conversations. - Understand customer pain points well enough to align prospects with the most appropriate solution and sales team. - Cross Functional Collaboration - Partner closely with Account Executives and leadership teams to improve lead quality, campaign effectiveness, and conversion performance. - Share market feedback, prospect insights, and competitive intelligence gathered during prospecting activities. - Participate in team training, coaching, call reviews, and process improvement initiatives. - Reporting & Accountability - Track and manage performance against activity, pipeline, and conversion goals. - Maintain ownership of assigned tasks, follow up commitments, and lead management responsibilities. - Support continuous improvement of prospecting workflows, messaging, and qualification standards. - Perform other duties as assigned. Working arrangements: You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship. Qualifications - 1+ years of experience in sales, business development, customer facing roles, or prospecting environments preferred. - Experience within SaaS, technology, recreation management, camps, municipal software, or related industries is considered an asset. - Bachelor's degree or equivalent professional experience preferred. Requirements - Strong verbal and written communication skills. - Highly organized with strong attention to detail and follow through. - Self motivated with a consistent work ethic and accountability mindset. - Comfortable making outbound calls and engaging prospective customers daily. - Strong listening, questioning, and critical thinking skills. - Ability to manage multiple priorities in a fast paced environment. - Collaborative team player who values process, feedback, and improvement. - Ability to adapt messaging and communication style to different customer types and stakeholders. Technical & Operational Skills - Familiarity with CRM platforms and sales engagement tools. - Experience using tools such as Salesforce, Salesloft, LinkedIn Sales Navigator and/or similar technologies is preferred. - Ability to maintain accurate CRM hygiene and process compliance. - Familiarity and comfort with leveraging AI tools to improve productivity, research, personalization, and workflow efficiency preferred. What Success Looks Like - Consistently generating qualified pipeline and sales opportunities. - Maintaining high quality CRM data and disciplined lead management practices. - Executing prospecting activities with consistency and professionalism. - Delivering strong collaboration and communication across Revenue teams. - Creating positive prospect experiences that build trust in the Xplor Recreation portfolio and brands. Values and Life at Xplor Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day: - Find a better way - Do the right thing - Say it straight - Win together - Own the outcome If these values sound like you and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at talentsupport@xplortechnologies.com.

Role Description We are seeking a highly experienced Senior Product Owner who will play a critical role in elevating our product organisation. This role goes beyond traditional backlog ownership — you will refine product processes, mentor and uplift Product Owners, and ensure consistent, high-quality delivery across multiple teams or tribes. You will act as a bridge between strategy and execution, ensuring product teams are aligned, empowered, and continuously improving. Key Responsibilities - Product Ownership & Delivery - Own and drive delivery across multiple teams or product areas. - Ensure product backlogs are well-defined, prioritised, and aligned with business goals. - Work closely with Engineering, Design, and stakeholders to deliver high-quality features. - Maintain clarity on product priorities, scope, and release planning across teams. - Process Improvement & Product Excellence - Evaluate and refine existing product processes, frameworks, and workflows. - Introduce best practices in backlog management, prioritisation, discovery, and delivery. - Drive consistency in how Product Owners operate across teams. - Identify bottlenecks and inefficiencies and implement scalable improvements. - Coaching & Mentorship - Act as a mentor and coach to Product Owners, helping them grow in capability and confidence. - Provide guidance on backlog structuring, stakeholder communication, and product thinking. - Conduct regular reviews and feedback sessions to elevate PO performance. - Support hiring, onboarding, and development of product talent. - Cross-Team & Stakeholder Alignment - Coordinate across multiple teams or tribes to manage dependencies and alignment. - Work with leadership to translate product strategy into actionable roadmaps. - Facilitate collaboration between Product, Engineering, Design, and Business teams. - Communicate progress, risks, and outcomes clearly to stakeholders. - Strategic Contribution - Contribute to product vision and roadmap planning. - Ensure customer needs and business outcomes are consistently prioritised. - Support data-driven decision-making and outcome-focused delivery. - Advocate for customer-centric thinking across the organisation. Qualifications - 6–10+ years of experience in Product Ownership, Product Management, or similar roles. - Proven experience working with multiple teams or in a scaled Agile environment. - Strong experience mentoring or leading other Product Owners. - Deep understanding of Agile/Scrum principles and product delivery practices. - Excellent stakeholder management and communication skills. - Strong ability to balance strategic thinking with hands-on execution. Contact Got questions? You can email us at talentsupport@xplortechnologies.com .

Role Description We're hiring a mobile engineer who can own iOS and Android end-to-end, write production code at speed without sacrificing quality, and is genuinely fluent with the modern AI dev stack (Claude Code, Cursor, Copilot, agentic workflows). If "AI-assisted development" still sounds like a buzzword to you, this probably isn't your team. If you've already restructured how you work around it, keep reading. You'll own mobile, end-to-end. That means architecting features from a rough product brief, shipping them across both platforms, and being on the hook for performance, crash rates, and store presence after launch. You won't be handed Jira tickets — you'll be handed problems. Concretely, in your first six months you'd expect to: - Ship at least one significant feature on both iOS and Android, from spec to store - Cut down a meaningful chunk of our crash-free-session and cold-start metrics - Own one piece of mobile infra (CI/CD, release pipeline, modularization, design system, or observability) - Help shape how the team uses AI tools for mobile work — prompts, workflows, evals, agentic loops Day-to-day, you'll write code (a lot of it AI-assisted), review PRs, debug gnarly platform-specific issues, and partner directly with product, design, and backend. There's no buffer layer of EMs or PMs translating things for you. Qualifications - A genuine willingness to learn. - Strong fundamentals in data structures, concurrency, memory management, and networking. - Strong native chops on both platforms. - Fluency with AI-assisted development. - A bias toward shipping. - High autonomy. Requirements - iOS: Swift, SwiftUI, UIKit, Combine or async/await, instruments-level profiling - Android: Kotlin, Jetpack Compose, Coroutines/Flow, the legacy View system when needed - Architecture: MVVM, Clean, modularization — and an opinion on when each is overkill - Networking, persistence, caching, lifecycle, concurrency — the unglamorous stuff that decides whether an app is good - Experience with modularized or multi-module mobile codebases at scale (nice to have) - On-device AI work — Core ML, ML Kit, Gemini Nano, Apple Intelligence APIs, or local LLM inference (nice to have) - KMP / Kotlin Multiplatform, or experience evaluating cross-platform trade-offs honestly (nice to have) - Mobile CI/CD (Fastlane, Bitrise, GitHub Actions for mobile), automated UI testing (nice to have) - App security and supply-chain hygiene (cert pinning, obfuscation, secrets management) (nice to have) - Built developer tools, internal SDKs, or AI-powered dev workflows (nice to have) - Prior experience in a small, fast-moving team (under ~30 engineers) (nice to have) Company Description Got questions? You can email us at talentsupport@xplortechnologies.com.

Role Description We're hiring a full stack engineer who can move fluently between backend services, frontend UIs, and AWS infrastructure — and who treats the stack as a tool to solve problems, not a tribal identity. We don't care if you're "a Java person" or "a JS person." We care that you can pick up an unfamiliar codebase on Monday and ship something useful by Friday, with AI tools amplifying your throughput rather than slowing you down. If you find yourself bored when a problem requires switching languages or layers, this isn't your team. If that's the part you actually enjoy, keep reading. You'll own features end-to-end — from the database schema, through the service layer, to the UI the user actually clicks. You won't be handed a narrow vertical; you'll be expected to think across the whole stack and make sensible trade-offs at each layer. Concretely, in your first six months you'd expect to: - Ship at least one significant feature end-to-end, from data model to deployed UI - Take ownership of a backend service or domain — its API contract, p95 latency, error budget, and on-call quality - Move a measurable infra metric (cost, deploy time, error rate, or alert noise) in the right direction - Help shape how the team uses AI tools across backend and frontend work — prompts, evals, agentic flows Day-to-day, you'll write code (a lot of it AI-assisted), review PRs, debug across the stack, and partner directly with product, design, and other engineers. There's no buffer layer of EMs or PMs translating things for you. Qualifications - A genuine willingness to learn. - Adaptability across stacks. - Strong fundamentals in data structures, algorithms, concurrency, networking, caching, transactions, security. - System design at both high and low levels. - Sharp problem-solving skills. - Hands-on enterprise-scale experience. - Strong backend foundations on an enterprise-grade framework. - Solid frontend chops in at least one of Angular, React, or Vue. - Polyglot comfort. - AWS at depth. - Familiarity with both database paradigms. - Fluency with AI-assisted development. - High autonomy. Requirements - Experience with infrastructure-as-code (Terraform, CDK, Pulumi) - Event-driven architectures, CDC pipelines, or distributed workflow patterns at scale - Performance work — query optimization, caching strategies, profiling under load - Multi-tenant SaaS experience, especially around isolation and data partitioning - Built developer tools, internal SDKs, or AI-powered dev workflows - Open-source contributions or a public body of work we can look at - Prior experience in a small, fast-moving team (under ~30 engineers) Company Description Got questions? You can email us at talentsupport@xplortechnologies.com.

Role Description The Software Engineer will play a key role in designing, building and scaling foreUP’s platform with a strong emphasis on AI-Driven capabilities and intelligent product experiences. This position involves collaborating with a variety of stakeholders both internally and externally and at all levels of the organization. The position requires a highly driven, organized, and detail-oriented individual with excellent communication skills. - Design, develop, and maintain scalable applications across both front-end and back-end systems - Build and integrate AI-powered features (e.g., intelligent automation, recommendations, predictive functionality, or conversational interfaces) into core products - Take ideas from concept to production in an iterative, highly releasable manner - Translate design documents and product requirements into high-quality, maintainable code - Collaborate cross-functionally with Product, QA, and other engineering teams - Refactor and modernize legacy systems, incorporating scalable and open standards - Write, maintain, and improve unit and feature tests, including AI-assisted testing approaches - Apply a structured, disciplined approach to development, testing, and deployment - Troubleshoot and resolve bugs with a focus on performance, scalability, and reliability - Own projects end-to-end, including setting timelines and proactively communicating progress - Manage time across multiple projects and tasks in a deadline-driven, team environment - Administer critical analysis of test results and deliver solutions to problem areas - Generate statistics and communicate/write reports with technical concepts clearly to both technical and non-technical stakeholders - Continuously evaluate and adopt emerging AI tools, frameworks, and best practices to improve engineering velocity and product innovation Qualifications - Bachelor’s degree in Computer Science, MIS or equivalent experience - 5+ years of extensive experience with PHP, Modern Frameworks (Symfony, Laravel, etc.), HTML5, jQuery, Vue, SASS & CSS - Proven strong experience building and delivering features using modern AI-assisted development tools (e.g., code generation, debugging, and test automation), applying sound engineering judgment to validate outputs, improve productivity, and maintain high code quality and security standards - Familiarity with AI/ML concepts such as prompt engineering, model evaluation, and data handling best practices - Experience working with AWS and cloud-based web applications is a plus - Experienced with Agile environments and tools such as Jira - Strong problem-solving skills and ability to operate in a fast-paced, evolving technical landscape - Strong communication skills both written and verbal - Ability to work independently without direct supervision Working arrangements - Fully Remote in United States - You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship Values and Life at Xplor Our five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day: - Find a better way - Do the right thing - Say it straight - Win together - Own the outcome If these values sound like you and describe people you want to work with, you will thrive at Xplor. As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at talentsupport@xplortechnologies.com .

Role Description We are looking for a dynamic, self-motivated Customer Support Specialist to join our Website Support team. As the first point of contact for our website clients, you will manage change requests across multiple CMS platforms. This is an ideal role for someone with a solid foundation in web basics who is eager to sharpen their skills in technical troubleshooting, CSS customization, and client relations within a fast-paced environment. - Multichannel Support: Provide professional, empathetic assistance to customers via phone, email, and live chat. - CMS Management: Execute website updates within WordPress and Joomla, including content edits, event calendar management, and pop-up configurations, and more. - E-commerce & Marketing: Assist clients with online store product management and the creation/deployment of email marketing newsletters. - Technical Troubleshooting: Identify and resolve client-side issues, utilizing browser inspector tools and basic debugging logic. - Front-End Styling: Implement custom CSS snippets to align website visuals with client branding and requests. - Project Flow: Manage a queue of diverse tasks, ensuring tickets are addressed quickly and professionally. Qualifications - Exceptional verbal and written skills; the ability to explain technical concepts to non-technical golf course staff. - A strong working knowledge of HTML5 and CSS3. Comfortable editing styles without breaking layouts. - Working knowledge of WordPress and Joomla, including experience with block-based builders and page editors. - A basic understanding of web design principles and the ability to recognize clean, effective layouts. - Robust troubleshooting skills and the ability to "reverse engineer" a problem to find a solution. - Proficiency in managing multiple tasks simultaneously while maintaining a high level of attention to detail. - A collaborative spirit and a positive, "can-do" attitude that contributes to a supportive team culture. - Familiarity with JavaScript, PHP, or the golf industry is a plus, but not required. Requirements - Fully Remote in United States: You can work fully remote in this position, provided you have eligible working rights in the United States and do not require sponsorship. Benefits - At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. - Our five core values guide us from how we hire and recognize our team members to how we interact with our customers day to day: - Find a better way - Do the right thing - Say it straight - Win together - Own the outcome - If these values sound like you and describe people you want to work with, you will thrive at Xplor. - As an Xplorer, you will be part of a global network of talented colleagues who will support your success. Ready to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. Got questions? You can email us at talentsupport@xplortechnologies.com.