• Supervise, coach, and develop Medicare Specialists and related support staff • Conduct regular one-on-one meetings, performance evaluations, and productivity reviews • Monitor staffing levels and distribute workloads to ensure timely and efficient order processing • Create and implement training plans focused on Medicare regulations and operational best practices • Oversee the review and processing of Medicare orders to ensure accuracy • Ensure all required documentation is obtained prior to order fulfillment • Review and resolve complex Medicare eligibility and documentation issues • Monitor order queues and workflow backlogs to ensure service level expectations • Maintain compliance with Medicare regulations and company policies • Conduct quality audits of completed orders and team workflows • Analyze trends related to denials and recommend corrective actions • Collaborate with cross-functional teams to support efficient order processing and reimbursement success

Role Description The Medical Staff Services Supervisor is responsible for leading the day-to-day operations of the Medical Staff Services department, to include ensuring that initial credentialing and reappointment activities are completed by team members in accordance with regulatory and accreditation standards, as well as the Orlando Health Bylaws, Policies and Procedures, Rules & Regulations. - Oversees medical staff credentialing and privileging processes, ensuring compliance with organizational and regulatory standards. - Coordinates Credentials, Medical Executive, and Quality Leadership Committee meetings and prepares recommendations for Board approval. - Supervises, mentors, and develops Medical Staff Services team members, including work assignments, coaching, hiring, and performance management. - Implements and monitors quality assurance measures to ensure accurate and timely credentialing and reappointment processing. - Collaborates with medical staff leadership, hospital administration, and the Credentialing Manager to improve processes and support strategic initiatives. - Evaluates departmental policies, leads process improvement efforts, and promotes technology to enhance operational efficiency. - Serves as a liaison to hospital committees and fosters exceptional customer service for physicians, applicants, and internal stakeholders. - Maintains strict attention to detail while ensuring compliance with organizational policies, attendance standards, and applicable regulations. Qualifications - Associate’s degree. A high school graduate or equivalent and two (2) years of directly related experience may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section). - Two (2) years’ medical staff services experience, working with physicians, and/or coordination of high level committee meetings. - Proficiency in Microsoft Word, Excel, Internet and significant proficiency in credentialing data system skills necessary to maintain credentialing, meeting support activities, and reporting abilities relative to physician activity and statistics.

• Support a team by providing coaching, performance tracking, answering questions, and monitoring workflow • Perform supervisory responsibilities including identifying training needs and opportunities for development • Review and approve employee time records and manage overtime utilization • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks • Participate in interviewing, selecting, and onboarding new employees

• As the Regional Training Supervisor, you’ll be facilitating the playbook for success, empowering technicians, CSRs, leaders, and sales teams with the tools they need to drive Guild Garage Group’s growth. • You’ll collaborate with a nationwide network of garage door companies to deliver cutting-edge training and coaching programs, ensuring that our workforce is equipped to deliver consistently outstanding results. • You’ll also leverage your skills in data and analytics to track the success of our programs, demonstrating how your efforts are fueling growth and innovation.