Role Description The Medical Staff Services Supervisor is responsible for leading the day-to-day operations of the Medical Staff Services department, to include ensuring that initial credentialing and reappointment activities are completed by team members in accordance with regulatory and accreditation standards, as well as the Orlando Health Bylaws, Policies and Procedures, Rules & Regulations. - Oversees medical staff credentialing and privileging processes, ensuring compliance with organizational and regulatory standards. - Coordinates Credentials, Medical Executive, and Quality Leadership Committee meetings and prepares recommendations for Board approval. - Supervises, mentors, and develops Medical Staff Services team members, including work assignments, coaching, hiring, and performance management. - Implements and monitors quality assurance measures to ensure accurate and timely credentialing and reappointment processing. - Collaborates with medical staff leadership, hospital administration, and the Credentialing Manager to improve processes and support strategic initiatives. - Evaluates departmental policies, leads process improvement efforts, and promotes technology to enhance operational efficiency. - Serves as a liaison to hospital committees and fosters exceptional customer service for physicians, applicants, and internal stakeholders. - Maintains strict attention to detail while ensuring compliance with organizational policies, attendance standards, and applicable regulations. Qualifications - Associate’s degree. A high school graduate or equivalent and two (2) years of directly related experience may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section). - Two (2) years’ medical staff services experience, working with physicians, and/or coordination of high level committee meetings. - Proficiency in Microsoft Word, Excel, Internet and significant proficiency in credentialing data system skills necessary to maintain credentialing, meeting support activities, and reporting abilities relative to physician activity and statistics.

• Support a team by providing coaching, performance tracking, answering questions, and monitoring workflow • Perform supervisory responsibilities including identifying training needs and opportunities for development • Review and approve employee time records and manage overtime utilization • Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks • Participate in interviewing, selecting, and onboarding new employees

• As the Regional Training Supervisor, you’ll be facilitating the playbook for success, empowering technicians, CSRs, leaders, and sales teams with the tools they need to drive Guild Garage Group’s growth. • You’ll collaborate with a nationwide network of garage door companies to deliver cutting-edge training and coaching programs, ensuring that our workforce is equipped to deliver consistently outstanding results. • You’ll also leverage your skills in data and analytics to track the success of our programs, demonstrating how your efforts are fueling growth and innovation.

Role Description Supervises and oversees day-to-day activities including implementing protocols and policies and procedures. Manages escalations of complex referrals and internal and external relationship management with high value referring clinicians and unique referring organizations. Establishes work priorities and manages team workload and resources to meet operational goals. Qualifications - Bachelor's: Nursing, Healthcare Administration or related field - Equivalent experience will be accepted in lieu of the required degree or diploma. - 5 years of recent relevant experience. Requirements - Knowledge of principles and practices of patient care, and an understanding of medical diagnoses including medical terminology for all specialties. - Deep understanding of the Epic electronic health record, Microsoft office products and analytical tools. - Knowledge of applicable legislative and regulatory guidelines (e.g., Health Insurance Portability and Accountability Act (HIPPA), The Joint Commission (TJC), and Emergency Medical Treatment and Active Labor Act (EMTALA)) pertaining to healthcare practices. - Knowledge of Stark laws, referral renumeration, safe harbor language and referral legal nuance. - Familiarity and understanding of managed care terminologies. - Demonstrated leadership skills with the ability to mentor, motivate and engage team. - Ability to interpret and apply regulations, policies, procedures, practices, and record keeping requirements. - Ability to identify and analyze trends, determine solutions and resolve operational issues as guided by policies, procedures or practices. - Ability to establish trust and credibility, and to interact and maintain effective working relationships with those contacted in the performance of role’s duties while respecting cultural and linguistic differences and fostering an inclusive work environment. - Ability to communicate through verbal and written means, and to present information to a variety of audiences. - Ability to work effectively in a dynamic and fast-paced environment with changing business priorities. - Organization and planning skills to effectively delegate, manage and/or re-prioritize activities and projects to meet deadlines while delivering quality service and maintaining a high degree of responsiveness. - Displays a customer service focus in all decisions and actions. - Displays integrity and ethics in handling confidential information. - Ability to use essential applications and/or databases associated with the role’s duties and responsibilities. Benefits - Comprehensive benefits package.