Role Description - Platform Strategy & Ownership: - Own and govern the ServiceNow platform, including all instances, integrations, and development activities. - Define and execute a multi-year platform roadmap aligned with business strategy and enterprise priorities. - Identify opportunities to optimize platform performance, improve efficiency, and maximize ROI. - Drive consolidation, standardization, and scalability across the platform ecosystem. - Transformation & Innovation: - Lead digital transformation initiatives, including: - Self-service capabilities - Workflow automation - User experience enhancements - Enterprise system integrations - Champion continuous improvement and innovation across the platform. - Delivery & Execution: - Oversee end-to-end delivery of platform enhancements, including planning, design, development, testing, implementation, and maintenance. - Ensure high-quality, efficient, and scalable delivery aligned with Agile methodologies. - Manage product backlog and prioritize initiatives to meet business needs. - Governance, Risk & Compliance: - Establish and enforce platform governance, security policies, and standards. - Ensure data integrity, platform stability, and compliance with regulatory and security requirements. - Oversee platform upgrades, patching, and integrations to maintain system health and reliability. - Team Leadership: - Lead and develop globally distributed teams, including internal staff, offshore resources, and third-party vendors. - Foster a culture of accountability, collaboration, innovation, and continuous improvement. - Drive adoption of platform capabilities and support organizational change management. - Oversee support operations, including queue management, prioritization, and escalation handling. Qualifications - Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience. - 8+ years of experience in enterprise platform ownership, preferably ServiceNow. - Proven experience leading Agile development teams and managing product backlogs. - Strong knowledge of software development lifecycle (SDLC) and governance processes. - Experience with system implementation and organizational change management. - Solid understanding of IT service management (ITSM) practices. - Excellent analytical, problem-solving, and decision-making skills. - Strong written and verbal communication skills with the ability to influence stakeholders at all levels. - Ability to collaborate effectively across business, IT, and executive leadership teams. Requirements - No travel is expected for this position. - Working with various external vendors, Internal Business team, Procurement and Legal teams. Benefits - This position offers a comprehensive benefits package including: - Medical, dental, and vision insurance - A 401(k) with company match - Paid time off - Parental leave - Potential for performance-based bonuses depending on company and individual performance - Annual Rate: $147,000.00 - $246,000.00