• Supporto applicativo, configurazione e sviluppo delle soluzioni su ServiceNow. • Raccolta e analisi dei requisiti funzionali e tecnici. • Configurazione di moduli, workflow e cataloghi servizi. • Gestione delle attività di manutenzione correttiva ed evolutiva. • Collaborazione alle attività di testing, rilascio e validazione delle nuove funzionalità.

Role Description A hands-on Implementor with mid or senior level Agiloft implementation experience, adept at building feature rollouts and PROD app maintenance, incident management etc. - Work on a product team in implementation of Agiloft product capabilities configured to Ford requirements - Drive system configuration and deployment activities across the engagement - Assist business in gathering requirements and define metadata and other elements needed for new feature or CR implementation - Validate and test the required changes - functional and integration testing, Agiloft release upgrades etc. - Assist Users on any configuration changes, quick troubleshooting for user base in PROD - Agiloft enhancements, maintenance cycles and production support Qualifications - Mid or senior level Agiloft implementation experience Requirements - Hands-on experience with feature rollouts and PROD app maintenance - Experience in incident management - Ability to assist in gathering requirements and defining metadata - Experience in functional and integration testing - Capability to assist users with configuration changes and troubleshooting Benefits - 6+ Months of Contract with Possible extension/ FT - Remote from US or Canada (If you are empanelled for Canada)

Role Description - Facilitate requirements gathering and functional design discussions on project and enhancement requests through a working technical knowledge of ServiceNow based on best practices recommendations and understanding of how we have ServiceNow. - Prepare functional and technical documentation for enhancements and projects, and facilitate approvals from stakeholders. - Prepare overall ServiceNow roadmap based on understanding existing initiatives and opportunities on leveraging functionality to propose new initiatives. - Establish and enforce release commitments and timelines based on establishing LOE and priority and enhancement requests and scope of what is feasible to be included in each release. - Facilitate User Acceptance Testing. - Ability to perform hands-on configuration and development on the ServiceNow platform. Qualifications - 7+ years experience as a Business System Analyst, Project Management and/or Product Owner with a minimum of 2-3 years with the ServiceNow ITSM suite (i.e. Incident, Problem, Change, Service Catalog, SLA). - Experience with other ServiceNow modules (e.g. Demand Management, CMDB, Event management). - User story writing, backlog management, backlog prioritization is a must. - ITIL v3 Foundation Certified. - Experience managing one or more new implementations of ServiceNow a plus. - Strong consulting, oral presentation, and written communications skills. - Proven analytical problem-solving skills. Company Description Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US.

• Manage ServiceNow instance health, upgrades, and patches. • Configure and maintain ServiceNow modules (ITSM, ITOM, SPM, ITAM, SecOps, etc.). • Monitor performance and troubleshoot issues to ensure platform stability. • Create and manage user roles, groups, and permissions. • Ensure compliance with security and governance policies. • Implement advanced UI policies, business rules, workflows, and notifications. • Lead integrations with third-party systems and APIs. • Identify opportunities for automation and process optimization. • Maintain documentation for configurations, processes, and procedures. • Develop and maintain dashboards and reports for stakeholders. • Provide mentorship and guidance to junior administrators.