• Deliver exceptional borrower support: Support borrowers by phone and across other channels, helping them navigate applications, approvals, payments, repayment, refunds, and account questions with clarity, empathy, and accuracy. • Navigate consumer lending with care: Follow lending requirements, company policies, and established processes while identifying risks, complaints, or issues that need review. • Own customer outcomes: Own borrower issues from first contact through resolution, following up and coordinating across teams to deliver timely answers. • Turn customer contacts into insights: Identify recurring pain points, process gaps, product friction, and operational opportunities. • Embrace AI and continuous improvement: Use AI tools to improve speed, quality, customer outcomes, and efficiency while protecting empathy, accuracy, privacy, and trust.

Role Description - Provide exceptional customer service by managing inquiries via phone, email, and chat in a timely and professional manner. - Perform general administrative duties including scheduling, data entry, and document management. - Maintain organized records and files to ensure efficient operations. - Coordinate communication between clients, vendors, and internal teams to facilitate smooth workflows. - Assist with resolving customer issues and escalating them when necessary. - Support daily operational tasks to improve process efficiency and client satisfaction. Qualifications - Proven experience in administrative and customer service roles. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Proficiency with Microsoft Office Suite and common office tools. - Ability to handle customer inquiries with patience and professionalism. - Attention to detail and problem-solving skills. - Ability to work independently and collaboratively in a remote setting. - Comfortable working U.S. hours. Requirements - Full-Time, Remote Work. - Working Hours: US Hours (9am-5pm EST). - Salary: South African Rand (ZAR). Benefits - Remote work from home. Company Description Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

• CRM setup: You identify a suitable CRM system for our requirements, support its implementation and ensure it is used efficiently in day-to-day operations. • Project control: You establish a structured management of the entire customer process — from the initial approach to the project kickoff — while keeping an overall view. • Account management: You maintain existing customer relationships, act as the central point of contact and ensure professional, reliable collaboration. • Interface to marketing: You work closely with marketing to align customer outreach, content and CRM activities.

Role Description Join our growing team in Price Hill, Ohio, where you’ll build lasting client relationships, provide tailored solutions, and grow your career in a supportive environment. This is a Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking a full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. Qualifications - An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - A creative problem solver – You can think outside the box and find the best solution using available tools. - A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - A helper – You’re patient and understanding, committed to creating positive interactions. - An organized multitasker – You juggle tasks with ease and maintain high productivity. - A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. Requirements - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coachability over perfection! Benefits - Weekly pay plus performance-based bonuses. - Health, life, and retirement benefits. - Merit-based promotions and opportunities for advancement into leadership roles. - A supportive, team-oriented culture that values your growth. Company Description Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people! Customer Relations jobs in Price Hill, OH – Apply now to join a top company offering career growth, remote flexibility, and excellent earning potential.