Role Description Join a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued. The Customer Service Representative serves as a key point of contact for policyholders, agents, and internal partners. This role is responsible for handling service-related inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently. This position is remote from your home. Every interaction reflects our department motto: “100% Right…100% of the Time…Doing the Very Best for our Customers.” Success in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities - Respond to service requests across multiple communication channels while meeting established service level objectives - Provide policy and coverage information, including account status, transaction history, and explanations of coverage - Assist agents and policyholders with policy issuance, continuation, and updates - Process policy changes accurately and efficiently - Resolve customer complaints, concerns, and inquiries in a timely and professional manner - Build trust-based relationships by listening to customer needs and educating them on appropriate products and services - Collaborate with internal departments to ensure effective resolution of customer needs - Perform administrative and basic clerical/accounting functions as required - Adhere to company guidelines, procedures, and regulatory compliance standards - Perform other duties as assigned Qualifications - High school diploma or GED - Active Personal Lines Property & Casualty Agent License (2-20 FL) - Ability to maintain licensure in required states based on business needs - Strong verbal and written communication skills - Proficiency in database systems, internet applications, and Microsoft Office - Strong organizational skills and ability to manage multiple priorities - High level of accuracy and attention to detail - Ability to work independently and collaboratively - If remote, ability to maintain stable internet service and a quiet work environment Preferred - Prior insurance agency or carrier experience in a customer service role - Bilingual (Spanish/English) Schedule & Additional Details - Working hours: 11:00 a.m. – 8:00 p.m. (ET) after training - Generous additional compensation available for optional Saturday shifts What You Can Expect - A supportive, team-oriented culture - Opportunities for continued learning and career growth - Recognition for service excellence and performance - A workplace built on trust, integrity, and respect Apply today to grow your career with Stillwater Insurance Group. Employment offers are contingent upon successful completion of a background investigation and pre-employment drug screening. Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.

• Deliver exceptional borrower support: Support borrowers by phone and across other channels, helping them navigate applications, approvals, payments, repayment, refunds, and account questions with clarity, empathy, and accuracy. • Navigate consumer lending with care: Follow lending requirements, company policies, and established processes while identifying risks, complaints, or issues that need review. • Own customer outcomes: Own borrower issues from first contact through resolution, following up and coordinating across teams to deliver timely answers. • Turn customer contacts into insights: Identify recurring pain points, process gaps, product friction, and operational opportunities. • Embrace AI and continuous improvement: Use AI tools to improve speed, quality, customer outcomes, and efficiency while protecting empathy, accuracy, privacy, and trust.

Role Description - Provide exceptional customer service by managing inquiries via phone, email, and chat in a timely and professional manner. - Perform general administrative duties including scheduling, data entry, and document management. - Maintain organized records and files to ensure efficient operations. - Coordinate communication between clients, vendors, and internal teams to facilitate smooth workflows. - Assist with resolving customer issues and escalating them when necessary. - Support daily operational tasks to improve process efficiency and client satisfaction. Qualifications - Proven experience in administrative and customer service roles. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Proficiency with Microsoft Office Suite and common office tools. - Ability to handle customer inquiries with patience and professionalism. - Attention to detail and problem-solving skills. - Ability to work independently and collaboratively in a remote setting. - Comfortable working U.S. hours. Requirements - Full-Time, Remote Work. - Working Hours: US Hours (9am-5pm EST). - Salary: South African Rand (ZAR). Benefits - Remote work from home. Company Description Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

• CRM setup: You identify a suitable CRM system for our requirements, support its implementation and ensure it is used efficiently in day-to-day operations. • Project control: You establish a structured management of the entire customer process — from the initial approach to the project kickoff — while keeping an overall view. • Account management: You maintain existing customer relationships, act as the central point of contact and ensure professional, reliable collaboration. • Interface to marketing: You work closely with marketing to align customer outreach, content and CRM activities.