Role Description As a Senior Technical Services Representative, and under general supervision and aided by internal and manufacturer knowledge bases, you will provide timely and accurate support via phone, email, or workflow applications to both internal and external personnel. You will identify and provide solutions/tips to resolve advanced technology issues, document items for record, and provide next steps for support resolution. Train end users in the proper use of their systems as needed. What You'll Do: - Technical Support: - Provide intermediary technical support via phone, email, or workflow application to support onsite personnel completing installation and service requests. - Utilize established company guidelines and procedures, provide intermediary technical support for the installation and maintenance of equipment. - Setup of customer configurations; validate work completed via vendor applications. - Hardware Repair: - Complete hardware repair and programming for pc-based systems. - Utilize customer specifications to program hardware for service and installations. - Maintain general PC repair knowledge to include PC component replacements and software reimages. - Communication & Resolution: - Communicate and initiate next steps to complete requests. - Properly escalate unresolved issues to appropriate internal teams. - Utilize established customer procedures and deductive reasoning skills. - Identify and submit necessary requests for next steps to resolve or forward to the appropriate team for additional troubleshooting. - This includes gathering necessary information for customer approvals, equipment repairs, and product returns. - Create & Maintain Database: - Create, update and maintain department resources and customer databases. - Properly maintain as-builds and all system documentation. - Assist with the gathering and upkeep of department resources such as customer equipment profiles, configuration databases, knowledge articles, and remote connection utilities. - Gather information and document based on support being performed. Qualifications - Associate's Degree or Equivalent Experience. - 3+ years of helpdesk support experience - Preferred. - 1-Year: Low Voltage, Security & Surveillance Industry Experience - Preferred. - NICET Level I - Preferred. - Intermediate networking and hardware experience - Preferred. - CompTIA A+, Network+ - Preferred. - Experience with Microsoft Dynamics is preferred as work is flowed through this system. - Must be proficient with Microsoft programs and have extensive knowledge of both Microsoft and Unix/Linux operating systems. - Must have strong organizational skills to document support and maintain department resources. - Must be able to intelligently communicate (verbal and written) to internal and external Customers and Management. - Must be able to listen, understand, breakdown information being provided, and provide accurate direction on what is needed to resolve technical issues. Benefits - Competitive compensation with incentive eligibility. - Medical, dental and vision coverage. - Company paid life and AD&D insurance. - Company paid short- and long-term disability. - Voluntary benefit products. - 401k retirement savings plan. - Flexible Spending Account. - Paid time off. - Tuition reimbursement. - Employee Assistance Program (EAP). Company Description We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time. Our Values: - Win as a team. - Do the right thing. - Make a difference every day. - Get it done. - Think big.

Role Description We are looking for a Title Processor to support our real estate closing operations. In this role, you will be responsible for managing the intake and processing of real estate files, coordinating with agents and lenders, and ensuring that all documentation is accurate and complete. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment while maintaining clear communication with multiple stakeholders. In Teamswell, every team member has an instrumental role and impact on the success of our business and our client’s success. We seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Title Processor will possess the skills and experience required, as well as a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team. Responsibilities - File Initiation & Intake: Review incoming real estate contracts and open files within the production system (Qualia). - Order Management: Timely procurement of title searches, tax certificates, and HOA payoff letters. - Data Integrity: Input and audit all party information, including buyers, sellers, agents, and lenders ensuring 100% accuracy of legal descriptions and property data. - Stakeholder Liaison: Serve as the primary point of contact for agents and lenders, providing proactive status updates and securing missing documentation (e.g., identity verification, SSNs). - Title Clearing Support: Support the Title Officer in resolving "clouds" on title by gathering necessary documentation, such as payoff statements and proof of identity. - Workflow Management: Utilize checklists and "zero-inbox" strategies to ensure all closing milestones are met ahead of schedule. Requirements - Experience: 1–2 years of experience in a professional administrative role. Direct experience in Real Estate, Legal, or Mortgage services is highly preferred. - Communication: Exceptional English proficiency (written and verbal) with the ability to explain complex closing concepts to clients with clarity and patience. - Technical Proficiency: High comfort level with Microsoft Office Suite. Previous experience with title-specific software (Qualia, SoftPro, or RamQuest) is a significant advantage. - Detail Orientation: A proven "eagle eye" for catching errors in complex legal documentation and numerical data. - Problem-Solving: A self-starter mindset with the ability to anticipate roadblocks (e.g., following up on HOA payoffs before deadlines expire). - Education: High School Diploma or equivalent required; Bachelor’s degree preferred.

• Learn the fundamentals of Appian low-code application development and business process automation. • Shadow experienced consultants to gain real-world insight into designing, developing, and implementing Appian solutions. • Assist in building Appian applications, workflows, interfaces, reports, and business processes under the guidance of senior developers. • Participate in application testing, quality assurance, and defect resolution activities. • Support the integration and configuration of Appian applications with enterprise systems. • Research Appian best practices, emerging technologies, and industry trends, and present findings to the team. • Create and maintain technical documentation, configuration guides, and user documentation. • Assist in troubleshooting and resolving application issues. • Participate in Agile ceremonies, team meetings, knowledge-sharing sessions, and collaborative problem-solving activities. • Develop training materials and resources to support end-user adoption. • Continuously expand your technical knowledge while developing consulting, communication, and presentation skills.

• You’ll spend your days inside beautiful homes, helping existing Honey Homes members. • Every member approaching renewal receives an in-home Renewal Consultation. • Over the course of about 90 minutes, you’ll walk the home with the member, complete a comprehensive home health assessment, identify maintenance opportunities, answer questions, and build a thoughtful plan for the year ahead. • You’ll also capture photos, document recommendations, build scopes of work, and coordinate with our operations team.