• Lead and develop the Professional Services team, including Onboarding Managers and Implementation Managers • Own the end-to-end customer onboarding journey from contract signature to go-live to Time to Value • Define and enforce onboarding milestones, go-live criteria, and adoption expectations • Build and maintain the customer onboarding and implementation project plan framework • Drive integration quality, including API/SDK integration support, sandbox testing, workflow configuration, and pre-launch checklisting • Lead the transition from onboarding to the ongoing CSM relationship, ensuring no context is lost and no customer feels the seam • Own the business outcomes scorecard, aligning customer success criteria from day one and tracking attainment through the lifecycle • Manage and grow Jumio’s billable services portfolio, including health checks, technical advisory engagements, TAM retainers, and professional services packages • Define service tiers, scope, pricing, and delivery standards for all post-sale professional services offerings • Partner with the CSM and Account Management teams to position and sell services as part of renewal and expansion conversations • Build the capacity model to ensure the team can scale services delivery without compromising quality • Lead the Customer Success Operations function and the person and systems infrastructure that enables post-sale teams to operate efficiently and with insight • Own the implementation and ongoing optimization of Jumio’s Customer Success platform, including health scoring, lifecycle automation, reporting, and integrations • Own the implementation of Customer Success Agents to drive efficiency and outcomes across the customer base • Build and maintain the customer health score model, including defining inputs, weighting signals, and ensuring the output is actionable for CSMs and Account Managers • Design and deliver the Customer Success reporting pack, including weekly operational health, at-risk dashboards, and executive/board-level retention metrics • Lead program and project management for cross-functional Customer Success initiatives, including customer journey mapping, playbook design, and technology rollouts • Own tooling strategy across the post-sale stack, including the Customer Success platform, Gong, SFDC integration, and adjacent tools • Drive Gong adoption and compliance, ensuring every customer interaction is captured, accessible, and informing decision-making • Build and maintain playbooks for QBRs, escalations and at-risk accounts, onboarding, expansion, and renewal handoff

• Execute and support the Field Services strategy in alignment with Myriad360’s business objectives and growth plans. • Implement scalable service delivery models, processes, and best practices to improve efficiency, consistency, and quality. • Evaluate and deploy tools, systems, and methodologies that enhance field operations and reporting. • Lead, mentor, and develop Field Services managers and team members, fostering a culture of accountability, collaboration, and continuous improvement. • Identify skills gaps and partner with leadership to design and implement targeted training and development plans. • Support recruiting, onboarding, and retention efforts to ensure the team is equipped for current and future demands. • Standardize workflows and operational procedures to improve service delivery and client outcomes. • Develop, monitor, and report on KPIs related to team performance, utilization, quality, and customer satisfaction. • Ensure compliance with safety, legal, regulatory, and company standards. • Partner with leadership on pricing inputs, margin management, forecasting, and operational budgeting. • Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations. • Lead issue resolution and escalations, maintaining strong client relationships and trust. • Proactively identify opportunities to improve service delivery and client value. • Complete ongoing security awareness training and comply with company policies. • Identify and escalate security risks to appropriate leadership and actively support remediation efforts. • Perform other duties as assigned.

Role Description Scopely is looking for a Senior Director of Product, Roadmap to join our team developing an unannounced and groundbreaking new title with a popular IP. Our game is F2P (mobile + PC) and approaching pre-production. This role can be remote in the US and Canada, or hybrid in Culver City. What You’ll Do: - Be a thought leader in game development, directing F2P systems and live ops around core gameplay in collaboration with game design. - Craft and communicate compelling product narratives that inspire teams and anchor decisions—whether influencing executive stakeholders or aligning pods to core outcomes. - Push innovation forward in a blue ocean design space, connecting us to proven game mechanics, and driving to our USP and F2P viability. - Evaluate ideas through the lens of product goals, user value, market opportunity, and creative resonance. - Provide clear, high-quality product feedback, continuously improving design quality while preserving momentum. - Direct multidisciplinary pods to deliver against product strategy. - Own roadmaps, setting priorities and building clear frameworks to evaluate opportunities and trade-offs across features and systems. - Launch your own design proposals, iterate on others’, and synthesize diverse perspectives into focused product strategies. - Ensure that gameplay, monetization, systems, and social features converge into a cohesive, scalable F2P live service. - Stay on the pulse of the industry—analyzing game trends, innovations and evolutions, and player behavior across markets to inform gameplay solutions. - Explore and integrate emerging technologies, including generative AI, to accelerate development and enrich player experiences. - Help define the product culture and best practices that will make Scopely a leader in mobile-first, cross-platform F2P development. Qualifications - A student of why games succeed, especially in the F2P midcore mobile space. - Deep passion for games - you're as creative as you are analytical. - A track record of leading successful free to play product development on mobile. - Proven ability to drive clarity in ambiguity, especially during pre-production and early development phases. - A strategic, play-to-win mindset paired with executional excellence. - Experience working with licensed IP and navigating both creative opportunities and brand considerations. - Exceptional communication, storytelling, and influencing skills. - Quantitative fluency—an ability to see what numbers do and don’t say about development priorities and game performance. - Familiarity with the full product lifecycle—from concept and pre-production through launch and live operations. Requirements - For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. - In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package. - Base pay offered may vary depending on job-related knowledge, skills, and experience. Benefits - Healthcare benefits - Retirement benefits - Pet insurance - Paid holidays - Paid Scopely free days - Unlimited paid time off Company Description Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences. Founded in 2011, Scopely is powered by its exceptional team, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. - Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine. - Ranked as one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators.” - Scopely believes that video games can be a force for good—creating meaningful connections and vibrant communities.

Role Description We are looking for an exceptional Account Director to join our team. The Account Director owns relationships with our most important asset – our clients. As the main point of contact for our clients, the Account Director also coordinates the resources needed to service projects, builds strategic operational plans, and balances the expectations of our clients with the execution of our team. - Leading the development and execution of a client’s marketing plan in conjunction with stated and potential client needs - Working with an international delivery team to achieve the right quality of materials within the timelines and expectations of the client - Forging and cultivating a productive client relationship - Identifying and communicating changing client business priorities to senior management - Combining analytical rigor with creative problem-solving skills - Negotiating contracts and fee arrangements as needed - Developing and presenting breakthrough thinking in strategic planning sessions, client summits, and professional conferences - Identifying strategic client upselling opportunities, and partnering with delivery teams to discuss these opportunities with clients - Own overall client satisfaction and retention, ensuring strong relationships that drive successful renewals - Overseeing ongoing client project management to ensure deliverables are meeting client expectations - Navigating challenging client situations with a solutions-oriented approach that reinforces trust and ensures client satisfaction - Some travel may be required if relevant (up to 15%) Qualifications - BA in business, advertising, marketing, or related field - 5+ years of account management experience in global professional services companies, preferably from the digital/mobile advertising space - Experience managing top tier clients with larger marketing budgets - Ability to accurately estimate effort and resources required to complete projects and build project Gantts with subtasks accordingly - Business-savvy approach, with the ability to translate client brief and business needs into data and campaign requirements - Ability to work in a diverse, fast-paced environment and effectively collaborate across functions and teams globally and time efficiently (e.g. clients in SF, the delivery team in Israel) - Dynamic personality, able to effectively engage and influence a variety of audiences – a true people person - Excellent written, presentation, management, listening, and interpersonal skills - Familiarity with Salesforce and Asana is an advantage - Managerial experience is a plus