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Myriad360

Strategy. Execution. Impact.

Director – Field Services

DirectorDirectorFull TimeRemoteLeadTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$200K - $250K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director – Field Services

Myriad360

• Execute and support the Field Services strategy in alignment with Myriad360’s business objectives and growth plans. • Implement scalable service delivery models, processes, and best practices to improve efficiency, consistency, and quality. • Evaluate and deploy tools, systems, and methodologies that enhance field operations and reporting. • Lead, mentor, and develop Field Services managers and team members, fostering a culture of accountability, collaboration, and continuous improvement. • Identify skills gaps and partner with leadership to design and implement targeted training and development plans. • Support recruiting, onboarding, and retention efforts to ensure the team is equipped for current and future demands. • Standardize workflows and operational procedures to improve service delivery and client outcomes. • Develop, monitor, and report on KPIs related to team performance, utilization, quality, and customer satisfaction. • Ensure compliance with safety, legal, regulatory, and company standards. • Partner with leadership on pricing inputs, margin management, forecasting, and operational budgeting. • Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations. • Lead issue resolution and escalations, maintaining strong client relationships and trust. • Proactively identify opportunities to improve service delivery and client value. • Complete ongoing security awareness training and comply with company policies. • Identify and escalate security risks to appropriate leadership and actively support remediation efforts. • Perform other duties as assigned.

Job Requirements

  • Bachelor’s degree in Engineering, Operations Management, or a related field.
  • 10+ years of progressive experience in field services, service delivery, or operations within a technology or services-driven organization.
  • 5+ years of people leadership experience, including managing managers or senior technical professionals.
  • RCDD or DCDC certification required.
  • Strong expertise in IT infrastructure, network solutions, and/or field engineering services.
  • Deep understanding of copper and optical cabling methods and standards.
  • Proven experience with data center buildouts and large-scale field deployments.
  • Demonstrated ability to lead teams, implement operational improvements, and drive performance through metrics.
  • Strong communication, stakeholder management, and client-facing skills.
  • Experience supporting budgeting, forecasting, and margin optimization initiatives.
  • Ability to collaborate cross-functionally with Sales, Engineering, PMO, and Operations teams.
  • Willingness to travel up to 30–40% as needed.

Benefits

  • Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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