• Lead the drafting, editing, and continuous improvement of general equipment documentation, specifically comprehensive Installation, Operation, and Maintenance (IOM) manuals for advanced thermal management infrastructure. • Develop, establish, and optimize structured documentation workflows, including the creation, review, and management of standardized engineering submittal packages for customer approval and contractor use. • Develop and refine precise Sequence of Operations (SOO) documents. • Analyze heat transfer and energy conversion components—including advanced heat exchanger designs, refrigeration systems, and heat pumps—to accurately describe their functionality in user-facing support documents. • Independently develop, review, and edit comprehensive project and customer reports. Maintain clear visibility over timelines, deliverables, and project milestones using collaborative project management platforms. • Work closely with the R&D and product development teams to extract technical specifications and utilize in-house documentation tools to support continuous product optimization.

• Serve as a primary analyst and subject matter expert for HR systems, with a strong focus on UKG as the primary HRIS and Greenhouse as the applicant tracking system • Own day-to-day HR systems administration, including employee changes, data maintenance, workflow support, troubleshooting, configuration updates, system permissions, routine maintenance, and testing within established governance • Support reporting, data integrity, and audit activities by building and validating recurring and ad hoc reports, maintaining deep UKG BI reporting knowledge, and conducting audits and reconciliations across HR systems and connected processes • Support file feeds, integrations, bulk uploads, and recurring system activities tied to annual compensation cycles and other people programs • Help administer and improve FreshService as the HR Operations ticketing system, while providing timely and thoughtful support to employees and internal stakeholders on system troubleshooting and process questions • Support administration and reporting for compliance and learning processes, including annual anti-harassment training in Docebo, while expanding systems support over time to additional platforms such as Quantum • Develop and maintain SOPs, process guides, troubleshooting steps, FAQs, and knowledge base content so processes are documented, scalable, and not dependent on one individual • Identify and implement process, system, and automation improvements that reduce manual work, improve the employee experience, and help the HR Operations team scale • Lead or support the team’s adoption of AI by identifying practical use cases, creating agents or automations, and embedding scalable solutions into team workflows • Partner closely with HR Operations Specialists and Managers, as well as cross-functional teams including IT, Payroll, Finance, Legal, HRBPs, Total Rewards, and Talent Acquisition, to resolve issues, improve workflows, and support scalable execution • Bring forward new ideas, manage competing priorities and projects with clear milestones, monitor system releases and best practices, and support ad hoc reporting, audits, and operational initiatives based on team priorities

• Help design and build Cribl’s customer-facing metric store for high-volume telemetry data • Write clean, maintainable, and testable code with an eye toward performance, observability, and operational resilience • Build scalable backend services and APIs for metric ingestion, storage, metadata management, and query execution • Work on data modeling and storage patterns for time-series data, including high-cardinality dimensions, labels, fingerprints, rollups, and retention strategies • Partner with Product and Design to turn complex observability workflows into intuitive customer-facing capabilities • Collaborate with engineers across Cribl to integrate metric storage and query capabilities into broader product experiences • Analyze and improve query performance, ingestion throughput, storage efficiency, and system reliability • Help define engineering practices for a new product area, including testing, deployment, monitoring, and operational readiness • Coach and empower less senior engineers to own larger technical problems and grow their impact • Work with Management, Product Engineering, and Operations to plan and forecast quarterly goals that balance new features, technical debt, reliability, and customer needs • Champion the full software development lifecycle from requirements and design to testing, deployment, and production support • Share on-call responsibilities as part of a team that embraces service ownership • This position may require stand-by, on-call, or off-hours duties

Role Description This position requires an experienced Level 3 Systems Engineer to provide expert-level technical support, infrastructure management, and escalation services across complex client environments. Working remotely as part of a distributed operations team, you will be responsible for designing, implementing, troubleshooting, and optimizing enterprise IT infrastructure, including: - Windows Server - Microsoft 365 - Azure - Virtualization platforms - Active Directory - Storage - Backup solutions - Enterprise networking You will also serve as the highest technical escalation point for Level 1 and Level 2 engineers, driving root cause analysis, automation, and long-term infrastructure improvements. Qualifications - Strong experience with ConnectWise, Windows Server, Active Directory, DFS, DNS, DHCP, NTFS permissions, and Group Policy. - Expertise in VMware, Hyper-V, NSX, and virtual networking. - Experience with storage systems, backup, and disaster recovery. - Strong troubleshooting skills for servers, storage, and virtualization. - Experience in MSP or multi-client data centre environments. - VCP, MCSE, RHCE, or equivalent certifications preferred. - Knowledge of PowerShell, Ansible, or similar automation tools. - Experience with Azure, Microsoft 365, and hybrid environments. - Strong analytical, documentation, communication, and collaboration skills. - Ability to work independently in high-demand environments. Requirements - Resolve escalated issues related to servers, storage, and virtualization from Level 1 and Level 2 teams. - Standardize and optimize server and infrastructure configurations across customer environments. - Configure and maintain Active Directory, DFS, DNS, DHCP, NTFS permissions, Group Policy, and backup solutions. - Manage VMware, Hyper-V, NSX, clustering, HA, and virtual networking. - Administer storage systems including LUN/Datastore creation, iSCSI connections, and host mapping. - Document SOPs, configuration baselines, and architecture blueprints. - Collaborate with network and security teams. - Automate provisioning, patching, and monitoring where possible. - Mentor junior engineers. - Support Tiger Team projects and other assigned initiatives. Benefits - Comprehensive Health Insurance policy - Employee Wellness Program with focus on mental health - Robust reward and recognition programs - Company incentive programs offered - Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday Leave, Bereavement Leave and Paid Leave for personal time off - Ample growth and learning opportunities - Remote work opportunities - Focus on work/life balance - Immigration Program supporting immigration to Canada for eligible employees