Grant UK

Role Description We are seeking an experienced and dedicated Field Service Engineer to join our team. The Field Service Engineer will be responsible for surveying, repair, set-up, service and providing technical support in the field to Customers, Engineers and Installers for all Grant products. Having qualifications in OFTEC, F Gas, Unvented hot water and Part P would be highly advantageous. Field Support Area: Ideally located in Preston / Bradford / York or surrounding areas. Duties & Responsibilities: - Attend site to carry out repair work on products covered by the manufacturer’s warranty. - When required, carry out site survey and commissioning of Grant Engineering products. - Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service. - Advise customers, installers, and commissioning engineers on product installation. - Dealing with Technical issues, administration and correspondence on a day-to-day basis. - Assist in the management of your diary including providing up to date local/logistical information for your area. - Bringing matters of disrepute to FSM. - Carrying out a substantial amount of driving on a daily basis with overnight stays when required. - Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed. - Provide on-site/In-house training/Assessments as requested by the company. - Identify Technical/Service trends and report all concerns to the FSM. - Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager. - Encourage In-House training programmes for suspect Engineers/Installers by referring either to training Administrator or to the relevant Area Sales Manager. - Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances. - Keep up to date with new in-house developments and attend internal training programmes as required. - Ensure all Professional Qualifications are kept up to date. Our Engineers cover the following disciplines, and specific training will be provided: - Oil boilers - Solar Thermal - Air Source Heat Pumps - Unvented cylinders - Biomass - Smart controls After successful completion of 2 – 4 months training you will work at least 20 Saturdays / annum either as overtime or in lieu of a weekday. Based on a 5-day working week. Benefits - 23 days annual leave which increases with length of service. - Group healthcare insurance. - Attractive pension scheme and life assurance.