Technical Onboarding Specialist
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Technical Onboarding Specialist
Saddleback Communications
• Provide ongoing technical and provisioning training on products, features, and processes • Support Partners and Customers with best practices, deployment process development, and documentation • Transfer industry, technical, and product knowledge to internal and external teams • Maintain continuing education on the platform and underlying technologies • Provide premium onboarding and implementation experience as designed for key products or enhanced service offerings • Support partner and customer migrations • Contribute to the development of the onboarding program to ensure operational viability • Create value to Partners and Customers through effective onboarding and implementation of new products and services • Identify issues impacting Partner or customer success during onboarding and collaborate to resolve them • Identify trends affecting Partner or customer satisfaction during onboarding and communicate them to stakeholders • Assist in the design and enhancement of people, processes, and technology relevant to onboarding
Job Requirements
- Bachelor’s degree or equivalent experience
- 5+ years of experience in VoIP telephony system configuration and implementation in a commercial service provider or interconnect environment highly preferred
- 5+ years configuring and provisioning hosted VoIP solutions on a soft switch platform; Metaswitch and NetSapiens experience highly preferred
- Demonstrated working knowledge of IP configurations, WAN, LAN, VLAN, IAD, and firewall setup
- Demonstrated working knowledge of cloud-based services including hosted VoIP PBX and SIP Trunking
- Broad and in-depth understanding of VoIP telephony business applications
- Working knowledge of PSTN, PRI, Trunks, POTs, and associated voice technologies
- Clear and persuasive communicator, written and verbal
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities
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