Wisetack logo
Wisetack

Buy now, pay later for in-person services. Our technology adds financing to any user experience and software platform.

Customer Experience Associate I

Location

United States

Posted

2 days ago

Salary

$25 / hour

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Customer Experience Associate I

Wisetack

• Deliver exceptional borrower support: Support borrowers by phone and across other channels, helping them navigate applications, approvals, payments, repayment, refunds, and account questions with clarity, empathy, and accuracy. • Navigate consumer lending with care: Follow lending requirements, company policies, and established processes while identifying risks, complaints, or issues that need review. • Own customer outcomes: Own borrower issues from first contact through resolution, following up and coordinating across teams to deliver timely answers. • Turn customer contacts into insights: Identify recurring pain points, process gaps, product friction, and operational opportunities. • Embrace AI and continuous improvement: Use AI tools to improve speed, quality, customer outcomes, and efficiency while protecting empathy, accuracy, privacy, and trust.

Job Requirements

  • Bachelor's degree preferred.
  • 2+ years of experience in customer support, customer success, financial services, operations, or another customer-facing role.
  • Experience leveraging AI tools to improve customer support workflows or operational efficiency.
  • Comfortable spending the majority of your workday supporting customers over the phone in a high-volume environment.
  • Excellent verbal and written communication skills.
  • Demonstrated ownership and follow-through from initial customer contact through final resolution.
  • Experience working with consumer lending products or other environments where accuracy, consistency, and attention to detail are critical.
  • Experience using Salesforce, Zendesk, or similar customer support platforms.
  • Willingness to work weekends.

Benefits

  • Equity
  • Additional benefits can be found on the company's website

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