pub. - Public Value Technologies logo
pub. - Public Value Technologies

Die digitale Tochter von BR & SWR – wir gestalten digitale Plattformen.

Customer Experience & CRM Generalist

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expGermanEnglish

Job Description

Customer Experience & CRM Generalist

pub. - Public Value Technologies

• CRM setup: You identify a suitable CRM system for our requirements, support its implementation and ensure it is used efficiently in day-to-day operations. • Project control: You establish a structured management of the entire customer process — from the initial approach to the project kickoff — while keeping an overall view. • Account management: You maintain existing customer relationships, act as the central point of contact and ensure professional, reliable collaboration. • Interface to marketing: You work closely with marketing to align customer outreach, content and CRM activities.

Job Requirements

  • Degree in business administration or communication studies, or a comparable qualification
  • Several years of professional experience in project coordination, customer support or marketing — ideally with exposure to CRM systems
  • Structured, independent working style with strong organizational skills
  • Experience coordinating cross-functional projects and working with internal and external stakeholders
  • Preferably initial experience with CRM systems (e.g., Salesforce, HubSpot, weclapp, etc.) — willingness to get involved in the technical selection and implementation
  • Experience in brand communication
  • Strong communication skills and enjoyment of customer contact
  • Very good German and good English skills

Benefits

  • Permanent (open-ended) employment contract with 31 days of vacation
  • Attractive, market-based salary
  • Plenty of room for your own ideas and professional development
  • Diversity and equal opportunities
  • Opportunity to participate in training depending on your personal interests and goals
  • Work with talented, creative and multicultural teams
  • Office located in the heart of Munich
  • Flexible working hours
  • Remote work within Germany and some European countries
  • Mobility allowance, company bike (JobRad), and health & wellbeing benefits
  • Appreciation, flat hierarchies and an open feedback culture
  • Regular team events and in-person meetings at our Munich office

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