Drips helps companies engage with their consumers more effectively through AI-powered, conversational outreach.
Client Success Manager
Location
Ohio
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Client Success Manager
Drips
• The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. • Establish themselves as a trusted advisor to drive successful client experience and support renewal and growth. • Lead Drips clients to achieve success metrics laid out for each campaign and address various business challenges through use of Drips campaigns. • Responsible for leading day-to-day client communication across their portfolio and delivering insightful performance reporting and analysis. • Engage in some performance troubleshooting, while appropriately delegating deeper investigations. • Execute job responsibilities within the framework of Drips Core Values. • Become an expert at campaign strategy and best practices for Drips campaigns, guidance towards realistic goals and success measures. • Utilize internal tools such as Salesforce and Tableau for campaign performance trends. • Own delivery of recurring performance reporting for client campaigns. • Own day-to-day client-facing communication and build relationships across client organizations. • Review Client Health scoring on a weekly basis and lead adjustments or escalations where needed.
Job Requirements
- At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred.
- Adept with Microsoft Office suite.
- Fast learner of software (Salesforce, Tableau).
- Experience or comfort with using Microsoft Teams and other messenger services to communicate.
- Comfortable translating complex ideas and issues to an uninformed audience.
- Must be able to translate data into actionable business insights related to clients’ business goals and strategy.
- Ability to manage and support tasks and due dates for multiple clients at once.
- Strong organizational skills.
- Keen ability to pay attention to the details.
- Exceptional verbal and written skills.
- Must be able to build comfortable and positive relationships with customer team members at varying levels, up to Executive level.
- Must be a self-starter able to work with limited supervision.
- Ability to work independently as well as part of a team in a remote environment.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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