Role Description Reporting directly to our Senior Manager of Revenue Cycle Operations, the RCM Lead will support all billing and revenue cycle operations at Nourish, including resolving patient billing tickets, managing claim workflows, and building and optimizing RCM processes as we scale into new service lines and payer contracts. This role is critical to Nourish's core operations - you'll work cross-functionally with our Clinical Ops, Payer Ops, Customer Experience, and Product teams. The work you do directly impacts our patients (ensuring billing is never a barrier to care), our dietitians (enabling a smooth payment experience), and our payers. This role is full-time and open to NYC-based or remote candidates. Key responsibilities: - Manage a high volume of patient-facing and internal billing questions - including, but not limited to, resolving denials, investigating patient responsibility questions, and processing insurance coverage verifications. - Work claims end-to-end via our clearinghouse and partner with cross-functional stakeholders to ensure a smooth billing experience for our patients and providers. - Support efforts to streamline existing RCM processes by providing suggestions for automation or new tools, optimizing individual steps, and maintaining consistent, reliable execution. - Support ad-hoc RCM projects - including payer-specific billing efforts and new service line expansions. - Develop and maintain SOPs for RCM workflows, flagging process gaps and proactively suggesting improvements to the team. - Collaborate with cross-functional partners to communicate billing updates, escalate complex cases, and gather information needed to resolve patient or payer issues. - Partner with our Product and Engineering teams to test, evaluate, and optimize AI-powered billing tools and automation - actively contributing feedback that shapes how our RCM technology evolves. Qualifications - 3+ years of experience in a revenue cycle, medical billing, or healthcare operations role. - Familiar with insurance billing workflows - including claim submission, denial management, ERA reconciliation, and payer communications. - Patient-first communicator - professional, empathetic, and able to de-escalate billing concerns while keeping things moving. - Highly organized and detail-oriented, with strong follow-through; you take things all the way through the finish line. - Energized by technology and automation - you don't just adapt to new tools, you seek them out. - Excited by the idea of using AI to make billing smarter and are comfortable shaping how those tools get built and used. Requirements - Detail-oriented and organized. - Enjoy keeping things on track and meeting deadlines; comfortable managing multiple tasks/wearing many hats and prioritizing effectively. - Proactive and eager to learn; seek opportunities to take ownership of tasks and enjoy problem-solving when challenges arise. - Approach challenges with a problem-solving mindset, adapting to obstacles and finding effective solutions to keep progress on track. - Thrive in a dynamic environment; energized by a rapidly improving (and thus changing) workplace. - Passionate about Nourish’s mission; interested in nutrition and eager to contribute to solving America’s healthcare crisis. Benefits - Competitive salary and equity options. - Comprehensive health, dental, and vision insurance. - Flexible work hours and remote work options. - Generous paid time off and holidays. - Professional development opportunities.