Role Description In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. - Handle a high volume of incoming calls from customers requesting to cancel. - Proactively identify opportunities and recommend long-term solutions to retain customers. - Provide an award-winning customer experience that increases brand loyalty. - Make situations right the first time to reduce repeat calls or escalations. Qualifications - 2+ years in a sales role, with experience in selling or saving a customer. - 2+ years of Call Center Customer Service / Sales Experience. - High school diploma, GED, college degree, or some college experience. Requirements - Attendance adherence is critical; training/onboarding attendance is required for 8-12 weeks. - Private, undisturbed place to work from home, free from distractions. - High-speed internet: DSL, Cable, or Fiber with minimum speeds of 50mbps download and 25mbps upload. - 5G Home Internet and Fixed wireless internet are not accepted providers. Benefits - Paid Training. - Full benefits on the 1st of the month after 31 days of employment. - Energetic and engaging work environments. - Medical, Dental, Vision, 401(k) with employer matching. - Paid vacation time. - Tuition reimbursement, employee referral bonuses. - A culture of coaching, development, and career growth opportunities.

Role Description The CVM Lead will be responsible for transforming our CRM into a measurable CVM function that drives incremental revenue across email, SMS, and web push specifically for the US market. - Funnel Conversion: - Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push. - Own first-purchase activation across the first 7 days. - Retention & Rebill: - Differentiating renewal sequences by plan tier (1 / 3 / 6 month). - Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason. - Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics. - Reactivation: - Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure. - Recover revenue from a base that is currently dormant due to deliverability issues. - Add-on Monetization: - Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel. - Channel & Tooling: - Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative). - Recover and maintain email domain reputation. - Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC). - Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades). - Measurement: - Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible. Qualifications - 3+ years operating CVM/lifecycle programs on the US market specifically. - 5+ years total in CRM / lifecycle / CVM, with at least one stint owning the function end-to-end. - Hands-on operating experience with an enterprise omnichannel platform — Maestra strongly preferred. - Real, hands-on experience launching SMS as a marketing channel in the US. - Real, hands-on experience launching web push and measuring its lift. - SQL good enough to pull your own segments and validate your own data. - A subscription-business orientation: you think in LTV/payer, payback period, retention curves, and cohorts. - A track record of measurable incremental revenue from CRM, ideally validated through holdout. - Bias toward action. Requirements - Experience migrating off a damaged email domain. - Experience in job search, career, HR-tech, or adjacent consumer subscription verticals. - iMessage Business / RCS experience. - Communication (speak English and Russian). - Clear mandate and ownership from day one. - Direct work with the CMO, CEO, and Growth PM. Benefits - $4000-7000/month - 38 Days Off

Role Description Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you. The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world. - Provides basic troubleshooting and recommends solutions. - Data Entry - enters data into various database applications. - Receives data and sourcing documents, compiles, sorts, interprets, and verifies data to be entered. - Maintains electronic and hard-copy filing system of applications, rebates, and other supporting documents. - Communicates effectively as part of team approach with other departments in servicing customers. - Provides customer service activities such as responding to emails and phone calls. - Provides exceptional customer service and call handling in a customer-centric environment. - Safeguards confidential customer information. - May provide peer training to co-workers job shadowing support as assigned in area of responsibility. - Willing to support any program within the department as assigned. - Other duties as assigned. Qualifications - Minimum of a high school diploma or equivalent. - Fluent in both English and Spanish. - Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm. - Minimum 6+ months of related work experience in a call center environment. - Proficiency in 10-key data entry from computer keyboard. - Experience with various Microsoft programs, including Word, Excel, Access. - Strong attention to detail. - Strong organizational and prioritization skills and ability to multi-task. - Excellent written and verbal communication skills. - A positive and customer-friendly outlook. - Able to follow directions as they are given. - Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. - For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities. Requirements - Experience in a data entry processing and customer-centric call center environment preferred. - Experience working in energy efficiency or utility fields a plus. Benefits - Competitive salaries based on a candidate's skills, experience, and qualifications for the position. - The compensation range for the base salary for this position is $17/hr - $20.39/hr. - Employees may be eligible for a discretionary annual bonus. - Comprehensive benefits package designed to promote health, financial security, and work-life balance. - Three weeks of paid vacation annually. - Paid holidays. - 401(k) retirement plan with employer match. - Medical, dental, and vision coverage. - Parental leave. - Employee assistance program. - Commuter benefits and additional supplemental offerings.

Role Description As a Renewals Lead, you will be responsible for leading the effort renewing a book of services business for an assigned area-level sales territory. You will have responsibility for managing, growing, and facilitating timely execution of the renewals business, for an assigned group of renewals, in alignment with the overall Renewals team strategy. Your Impact: - Facilitate and support adoption of renewals strategies within assigned area - Develop and maintain a close and effective working relationship with field sales - Engage directly with clients to lead the renewals process and facilitate timely completion - Lead renewal program adoption within assigned area - Work closely with Sales to align priorities and lead full team collaboration - Achieve or exceed your monthly, quarterly and annual sales goals - Learn ePlus products and services, with emphasis on the various types of support options and services available by manufacturer - Execute various campaigns defined each quarter in conjunction with vendor focus & promotions - Update required sales funnel and customer databases in a timely manner - Master all internal sales processes, systems and procedures Qualifications - Bachelor’s Degree or equivalent with 1-3 years of inside sales / renewals / account management experience - Understanding of all renewals offerings, tools and sales programs - Ability to communicate effectively with high-level decision makers and field sales members - Self-motivated, results-oriented team player with strong interpersonal skills for building long-lasting relationships - Ability to develop a territory/business plan - Ability to work independently and quickly learn the fundamentals of account management - Ability to quickly learn technology tools and maintenance support solutions by vendor and communicate the benefits to clients over the telephone - Demonstrated proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and SharePoint Requirements - The initial base salary range for this position is expected to be between $21.63 and $31.25 hourly. - The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. - In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses. - If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time. Benefits - ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. - Details of participation in these benefit plans will be provided if an offer of employment is extended. Company Description At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. - Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. - Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. - Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. - Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. - Commitment to Diversity, Inclusion and Belonging: We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.