Role Description The CVM Lead (US Market) will be responsible for transforming our CRM into a measurable CVM function that drives incremental revenue across email, SMS, and web push. - Funnel Conversion: - Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push. - Own first-purchase activation across the first 7 days. - Retention & Rebill: - Differentiating renewal sequences by plan tier (1 / 3 / 6 month). - Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason. - Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics. - Reactivation: - Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure. - Recover revenue from a base that is currently dormant due to deliverability issues. - Add-on Monetization: - Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel. - Channel & Tooling: - Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative). - Recover and maintain email domain reputation. - Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC). - Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades). - Measurement: - Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible. Expected Outcomes - First 3 Months: - Email deliverability restored to historical baseline. - Reactivation campaign launched with measurable incremental conversion against a holdout. - Differentiated renewal flows live for 1 / 3 / 6 month plans. - Decision (signed off with engineering) on omnichannel platform: migrate to Maestra or alternative. - First 6 Months: - SMS and web push live as ongoing production channels in lifecycle flows. - Measurable lift in Reg→Purchase conversion via paywall-abandonment and post-registration triggered sequences. - Measurable lift in month-1 rebill rate via differentiated and intervention flows. - Add-on attach rate (Resume Review, Resume Builder) materially up via CRM-driven sales sequences. - Per-flow incremental revenue reported weekly via proper holdout methodology. - 12 Months: - CVM channel contributing as a top-3 incremental revenue source for the company. - Cross-channel lifecycle strategy (email + SMS + web push + iMessage/RCS as those channels mature in the US) live and documented. - Process documentation and tooling stable enough to remove key-person risk. Qualifications - 3+ years operating CVM/lifecycle programs on the US market specifically. - 5+ years total in CRM / lifecycle / CVM, with at least one stint owning the function end-to-end. - Hands-on operating experience with an enterprise omnichannel platform — Maestra strongly preferred. - Real, hands-on experience launching SMS as a marketing channel in the US. - Real, hands-on experience launching web push and measuring its lift. - SQL good enough to pull your own segments and validate your own data. - A subscription-business orientation: you think in LTV/payer, payback period, retention curves, and cohorts. - A track record of measurable incremental revenue from CRM, ideally validated through holdout. - Bias toward action. Nice to Have - Experience migrating off a damaged email domain. - Experience in job search, career, HR-tech, or adjacent consumer subscription verticals. - iMessage Business / RCS experience. - Communication (speak English and Russian). Benefits - $4000-7000/month. - 38 Days Off.

Role Description AllOne Health is currently seeking an Intake Specialist to work remotely. This is a full-time, non-exempt position working Monday-Friday 3:00 PM - 11:30 PM EST. This is an entry level position. AllOne Health’s EAP provides a number of services to clients, including: - Behavioral consultation - Counseling - Crisis intervention - Clinical referrals - Resource information - Case management The EAP Intake Specialist will: - Answer initial calls from clients initiating services - Assess the caller’s needs - Input demographic information into the EAP Expert database system - Transfer clients to an on-staff counselor if they are in emotional distress or require clinical expertise - Find appropriate resources for clients - Connect clients to affiliate providers or EAP clinical staff for services Qualified candidates will: - Be capable of using IT support applications - Exhibit strong customer service skills - Demonstrate excellent common sense and good judgment - Be flexible with break and lunch times due to high call volume - Be comfortable working in a team environment - Be flexible with day-to-day job assignments Salary Range: $16.00 - $17.30 per hour. Qualifications - Excellent IT applications and database skills set - Outstanding interpersonal, communication, organizational and problem-solving skills - Professional call center/scheduling experience a plus - Must have a reliable internet connection with a minimum download speed of 50Mbps and 10Mbps upload stream - Strong customer service commitment - Requisite experience with Microsoft Outlook & Office programs Benefits - Immediate Medical, dental, and vision insurance - Paid time off - 401(k) retirement program with company match - Flexible Spending Accounts (FSA) - Company paid Life and Disability insurance programs - Employee Assistance Program (EAP)

Role Description Develops and maintains strong customer relationships within an assigned territory to drive awareness, adoption, and retention of OEC solutions. Provides strategic support to newly enrolled and onboarded customers by sharing best practices that enhance product engagement and maximize utilization, ultimately increasing parts sales through OEC platforms. Collaborates with internal teams, including leadership and analysts, to identify opportunities for customer engagement, improve satisfaction, support product adoption, and uncover potential areas for business expansion. Key Responsibilities - Consults across OEC platforms regarding part solutions based on a solid knowledge of company applications which may include Collision, Mechanical, Retail, and Delivery/Logistics. - Maintains fluency in existing product lines and proactively acquires knowledge of new product offerings or features. - Supports and educates clients to enhance product usage post onboarding. - Establishes desired outcomes, creating short-term and long-term goals to drive product adoption. - Identifies and provides meaningful data to coach suppliers on effective strategies. - Achieves targeted levels of customer utilization to ensure customer satisfaction. - Responds to incoming requests from customers or other OEC teams for product information and support. - Provides basic troubleshooting guidance for technical questions and escalates as needed. - Utilizes business intelligence tools to track usage activities and makes consultative recommendations. - Utilizes the CRM to capture all customer interactions and maintains valid customer account information. - Works with Manager to prioritize workload and leverage CRM to manage activities. - Identifies upsell opportunities for performance coaching, product upgrades, or additional sales. - Contacts assigned accounts with a pending cancellation to obtain reason and re-establish desired outcomes. - Identifies at-risk customers within territory to implement a targeted campaign for improvement. - Organizes, executes, measures, and reports results to team and/or Manager. - Assists in OEM and Product specific new program launches, feature upgrades, pilots, and special promotions. Qualifications - An associate degree from an accredited college or university is required. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Requirements - At least 2 years of experience in a customer focused, SMB customer success or account management role. - Proven background producing quantifiable results through routine, proactive outbound phone contact. - Basic to intermediate skills using all Microsoft 365 products, with a focus on Excel. - Strong organizational abilities with the ability to manage day-to-day work and priorities. - Strong communication skills and can effectively target communications to a specific client or call to action. - Able to communicate in a respectful, positive, and constructive manner. - Flexible and adaptable approach to work. - Able to effectively work and thrive in a remote work environment. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description Seeking individuals who enjoy helping people and building relationships, and are looking for flexibility, professional growth, and an opportunity to help others create unforgettable travel memories. If you have a background in customer service, hospitality, retail, education, healthcare, or helping others, your skills may translate well into the travel industry. No previous travel experience required. Training is provided! Qualifications - Enjoyment helping people solve problems - Communicates well with clients - Attention to detail - Ability to work independently while being part of a supportive team - Have an entrepreneurial mindset and enjoy taking initiative - Excited to learn and grow professionally Requirements - Reliable internet connection - Must reside in the U.S., U.K., Australia, or Latin America Benefits - Flexible schedule - Remote work setup - Travel industry training - Discounted travel opportunities - Collaborative team environment - Personal and professional development