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Architect – ServiceNow
Location
United States
Posted
132 days ago
Salary
0
Seniority
Senior
Job Description
Architect – ServiceNow
Intact Technology
• Serve as a technical advisor and day-to-day point of contact for assigned ServiceNow client stakeholders. • Support projects of varying size to drive technology transformation and ensure solutions meet quality standards and objectives. • Create and maintain architecture artifacts aligned to business/IT strategy and established platform standards. • Contribute to ServiceNow platform architecture and governance (standards, roadmaps, and design patterns) under senior guidance. • Support multi-module ServiceNow implementations across IT workflows and enterprise functions (e.g., ITSM/CMDB-CSDM, HRSD, SPM, and related capabilities). • Assist in designing ServiceNow integrations using APIs and event-driven patterns, and contribute to secure data/service models. • Analyze current-state capabilities, identify improvement opportunities (cost, efficiency, experience), and support target-state and gap assessments. • Support compliance with architectural standards, change control, and data management; stay current on ServiceNow releases and emerging tech.
Job Requirements
- Bachelor’s degree in IT (or related field) or 3+ years of relevant experience.
- 3+ years consulting experience delivering in-depth analysis and platform solutions.
- 3+ years working on an enterprise platform such as ServiceNow or Salesforce.
- 2+ years supporting or leading technical resources on project-level engagements.
- ITIL Foundation Certification.
- Knowledge of enterprise architecture and governance frameworks (e.g., TOGAF, Zachman; ITIL, COBIT, PMI, Agile).
- Experience creating architecture models and documentation.
- Experience delivering low-to-moderate complexity ServiceNow solutions at the project level.
- Experience supporting multi-module ServiceNow implementations (e.g., ITSM, CMDB/CSDM, HRSD, SPM, Discovery, Virtual Agent, GRC/IRM, SIR, SAM/HAM).
- Experience contributing to ServiceNow integrations and data models.
- Experience participating in platform governance or ServiceNow implementations in one or more organizations.
- Strong stakeholder engagement skills; trusted partner, collaborative team builder, open to feedback.
- Certifications: CIS Data Foundation (CMDB/CSDM) plus one additional CIS (preferred); ServiceNow CSA, CAD, and Implementation Badge.
Benefits
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
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