• Engage with federal stakeholders to elicit, analyze, and document business, functional, and technical requirements • Translate agency and mission requirements into ServiceNow solutions aligned with platform capabilities and federal best practices • Configure and support ServiceNow modules to meet program, operational, and compliance requirements • Support ServiceNow installations and enhancements in accordance with federal security, governance, and documentation standards • Estimate, plan, and manage ServiceNow implementation tasks, schedules, and deliverables • Track and report project status, risks, and milestones to government and internal stakeholders • Participate in Agile ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) within a federal Agile delivery framework • Support testing, validation, documentation, and transition-to-operations activities as required by federal contracts

• Design, develop, configure, and maintain ServiceNow applications and modules such as ITSM • Build and maintain custom ServiceNow functionality using: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions • Implement and optimize integrations using: REST/SOAP APIs • Configure and enhance Employee Center Pro experiences and HR service workflows. • Develop and maintain GRC controls, policy/compliance workflows, and reporting dashboards. • Support SecOps and VR use cases such as vulnerability ingestion, remediation workflows, and security incident management. • Provide technical leadership and mentoring for junior developers and administrators. • Collaborate with platform owners, architects, and business stakeholders to translate requirements into technical solutions.

• Develop, configure, and customize ServiceNow applications and modules • Create and maintain Business Rules, Client Scripts, Script Includes, and UI Policies • Build and manage integrations using REST and SOAP web services • Translate business requirements into effective technical solutions • Troubleshoot platform issues and optimize performance • Participate in code reviews and follow ServiceNow best practices • Collaborate with global clients and cross-functional teams

• Design, develop, and customize ServiceNow applications including modules, workflows, business rules, UI policies, client/server-side scripts, and ACLs. • Leverage ServiceNow Flow Designer and Workflow Editor, along with scripting tools, to automate TPSM and other enterprise processes critical to billing and financial operations. • Implement and enforce role-based access controls (RBAC) and maintain secure data boundaries, especially in domain-separated or multi-tenant environments. • Monitor and optimize ServiceNow platform performance, ensuring scalability and efficient operation across development, testing, and production environments. • Collaborate closely with business stakeholders, functional teams, and IT leadership to gather technical requirements, translate them into system configurations or scripts, and deliver end-to-end solutions. • Create and maintain technical documentation for integrations, workflows, and configurations; provide training and Tier 2/3 support to administrators and power users as needed. • Support Multi-Tenancy & Domain Separation project and solution once live in system.